Question 1

The online buying and selling of products or services is referred to as ________.

Accepted Answer

A) e-bay 
B) e-business 
C) e-commerce 
D) e-merchandising 
E) e-marketing 
A) e-bay 
B) e-business 
C) e-commerce 
D) e-merchandising 
E) e-marketing C

Question 2

Continuous improvement is concerned with radical or quantum change where work process engineering focuses on ongoing incremental change.

Accepted Answer

A) True 
 B)False  False

Question 3

How does technology change the supervisor's job?

Accepted Answer

New technology such as the use of automated robotics on the production floor,the use of computer-aided design by engineers,and improving computer skills are changing the supervisor's job.The technical demands placed on a supervisor force one to become multi-skilled.By linking computers,telephones,fax machines,copiers,printers,and the like,supervisors can get more complete information more quickly than ever before.With that information,supervisors can better formulate plans,make faster decisions,more clearly define the jobs that workers need to perform,and monitor work activities on an "as-they-happen" basis.

Question 4

An obligation that organizations have to the public - going beyond the law and profit making - is ________.

Accepted Answer

A) a union free plant 
B) profit maximization 
C) social responsibility 
D) corporate downsizing 
E) return on investment 
A) a union free plant 
B) profit maximization 
C) social responsibility 
D) corporate downsizing 
E) return on investment

Question 5

The concept of when we see things solely through our own eyes and within our perspectives is called ________.

Accepted Answer

A) corporate downsizing 
B) parochialism 
C) re-engineering 
D) cultural diversity 
E) acceptance of authority 
A) corporate downsizing 
B) parochialism 
C) re-engineering 
D) cultural diversity 
E) acceptance of authority

Question 6

Employees set aside their cultural values and life-style preferences when they come to work;therefore,supervisors do not have to remake organizations to accommodate these different lifestyles,family needs,and work styles.

Accepted Answer

A) True 
 B)False

Question 7

The findings of research by Geert Hofstede group countries according to three cultural variables.One of those variables is ________.

Accepted Answer

A) societal uncertainty 
B) norming differences 
C) timidity 
D) reputation 
E) societal certainty 
A) societal uncertainty 
B) norming differences 
C) timidity 
D) reputation 
E) societal certainty

Question 8

Parochialism leads to viewing practices in other cultures as being better than our practices.

Accepted Answer

A) True 
 B)False

Question 9

The quality revolution that continues to take place in both the private and public sectors is known by the generic descriptive term ________.

Accepted Answer

A) continuous improvement 
B) human resource management 
C) Theory X management 
D) human resource capital 
E) scientific management 
A) continuous improvement 
B) human resource management 
C) Theory X management 
D) human resource capital 
E) scientific management

Question 10

Most recent data suggest that as many as ________ percent of U.S.workers are in part-time,contract,or other nonstandard jobs.

Accepted Answer

A) 10 % 
B) 20 % 
C) 30 % 
D) 40 % 
E) 50 % 
A) 10 % 
B) 20 % 
C) 30 % 
D) 40 % 
E) 50 %

Question 11

It is essential for supervisors to recognize that they must be ________ when dealing with employees.

Accepted Answer

A) flexible 
B) autocratic 
C) imperious 
D) self-centered 
E) arbitrary 
A) flexible 
B) autocratic 
C) imperious 
D) self-centered 
E) arbitrary

Question 12

Awareness of the ________ of the employee pool requires a broad range of new policies and practices.

Accepted Answer

A) expansion 
B) contraction 
C) creativity 
D) underdevelopment 
E) diversity 
A) expansion 
B) contraction 
C) creativity 
D) underdevelopment 
E) diversity

Question 13

A tight social framework in which people expect others in their group to look after and protect them when they are in trouble is referred to as ________.

Accepted Answer

A) socialism 
B) collectivism 
C) individualism 
D) communism 
E) parochialism 
A) socialism 
B) collectivism 
C) individualism 
D) communism 
E) parochialism

Question 14

Individualism refers to a loosely knit social framework in which people are supposed to look after their own interests and those of their immediate family.

Accepted Answer

A) True 
 B)False

Question 15

Identify business ethics and explain how supervisors act ethically on the job.

Accepted Answer

Ethics commonly refers to the rules or p

Question 16

Critical to the success of supervising others in the global village is understanding ________.

Accepted Answer

A) mechanistic organizations 
B) corporate downsizing 
C) cultural environments 
D) organic organizations 
E) conflict resolution 
A) mechanistic organizations 
B) corporate downsizing 
C) cultural environments 
D) organic organizations 
E) conflict resolution

Question 17

A loosely knit social framework in which people are supposed to look after their own interest and those of their immediate families is referred to as ________.

Accepted Answer

A) socialism 
B) collectivism 
C) individualism 
D) cultural norming 
E) communism 
A) socialism 
B) collectivism 
C) individualism 
D) cultural norming 
E) communism

Question 18

________ refers to any hi-tech equipment,tools,or operating methods that are designed to make work more efficient.

Accepted Answer

A) Empowerment 
B) Technology 
C) Innovation 
D) Re-engineering 
E) Downsizing 
A) Empowerment 
B) Technology 
C) Innovation 
D) Re-engineering 
E) Downsizing

Question 19

The addition of a moral element to the organization's public obligation to do those things that make society better and not to do those things that could make it worse is ________.

Accepted Answer

A) coercive power 
B) social responsiveness 
C) manipulation 
D) corporate culture 
E) business ethics 
A) coercive power 
B) social responsiveness 
C) manipulation 
D) corporate culture 
E) business ethics

Question 20

An important human resource issue today is adapting organizational policies and practices in light of increasing ________.

Accepted Answer

A) technology 
B) downsizing 
C) diversity 
D) ethnocentrism 
E) polycentrism 
A) technology 
B) downsizing 
C) diversity 
D) ethnocentrism 
E) polycentrism

The online buying and selling of products or services is referred to as ________.

Continuous improvement is concerned with radical or quantum change where work process engineering focuses on ongoing incremental change.

How does technology change the supervisor's job?

An obligation that organizations have to the public - going beyond the law and profit making - is ________.

The concept of when we see things solely through our own eyes and within our perspectives is called ________.

Employees set aside their cultural values and life-style preferences when they come to work;therefore,supervisors do not have to remake organizations to accommodate these different lifestyles,family needs,and work styles.

The findings of research by Geert Hofstede group countries according to three cultural variables.One of those variables is ________.

Parochialism leads to viewing practices in other cultures as being better than our practices.

The quality revolution that continues to take place in both the private and public sectors is known by the generic descriptive term ________.

Most recent data suggest that as many as ________ percent of U.S.workers are in part-time,contract,or other nonstandard jobs.

It is essential for supervisors to recognize that they must be ________ when dealing with employees.

Awareness of the ________ of the employee pool requires a broad range of new policies and practices.

A tight social framework in which people expect others in their group to look after and protect them when they are in trouble is referred to as ________.

Individualism refers to a loosely knit social framework in which people are supposed to look after their own interests and those of their immediate family.

Identify business ethics and explain how supervisors act ethically on the job.

Critical to the success of supervising others in the global village is understanding ________.

A loosely knit social framework in which people are supposed to look after their own interest and those of their immediate families is referred to as ________.

________ refers to any hi-tech equipment,tools,or operating methods that are designed to make work more efficient.

The addition of a moral element to the organization's public obligation to do those things that make society better and not to do those things that could make it worse is ________.

An important human resource issue today is adapting organizational policies and practices in light of increasing ________.

Supervision and Labor

Change Management

Conflict,politics,discipline,and Negotiation

Workplace Health and Safety

Performance Appraisal

Developing Groups

Communicating Effectively

Leading Followers

Motivating Followers

Problem Analysis and Decision Making

Controlling

Staffing and Recruiting

Organizing

Planning and Goal Setting

Supervision Fundamentals

Filters

Exam 2: Supervision Challenges

The online buying and selling of products or services is referred to as ________.

Continuous improvement is concerned with radical or quantum change where work process engineering focuses on ongoing incremental change.

How does technology change the supervisor's job?

An obligation that organizations have to the public - going beyond the law and profit making - is ________.

The concept of when we see things solely through our own eyes and within our perspectives is called ________.

Employees set aside their cultural values and life-style preferences when they come to work;therefore,supervisors do not have to remake organizations to accommodate these different lifestyles,family needs,and work styles.

The findings of research by Geert Hofstede group countries according to three cultural variables.One of those variables is ________.

Parochialism leads to viewing practices in other cultures as being better than our practices.

The quality revolution that continues to take place in both the private and public sectors is known by the generic descriptive term ________.

Most recent data suggest that as many as ________ percent of U.S.workers are in part-time,contract,or other nonstandard jobs.

It is essential for supervisors to recognize that they must be ________ when dealing with employees.

Awareness of the ________ of the employee pool requires a broad range of new policies and practices.

A tight social framework in which people expect others in their group to look after and protect them when they are in trouble is referred to as ________.

Individualism refers to a loosely knit social framework in which people are supposed to look after their own interests and those of their immediate family.

Identify business ethics and explain how supervisors act ethically on the job.

Critical to the success of supervising others in the global village is understanding ________.

A loosely knit social framework in which people are supposed to look after their own interest and those of their immediate families is referred to as ________.

________ refers to any hi-tech equipment,tools,or operating methods that are designed to make work more efficient.

The addition of a moral element to the organization's public obligation to do those things that make society better and not to do those things that could make it worse is ________.

An important human resource issue today is adapting organizational policies and practices in light of increasing ________.

Supervision and Labor

Change Management

Conflict,politics,discipline,and Negotiation

Workplace Health and Safety

Performance Appraisal

Developing Groups

Communicating Effectively

Leading Followers

Motivating Followers

Problem Analysis and Decision Making

Controlling

Staffing and Recruiting

Organizing

Planning and Goal Setting

Supervision Fundamentals

Filters