Question 1

Interpersonal competence for a first-line manager would include the ability to ________.

Accepted Answer

A) show sympathy 
B) provide emotional support 
C) share personal concerns 
D) socialize after work 
E) show tolerance and celebrate differences 
A) show sympathy 
B) provide emotional support 
C) share personal concerns 
D) socialize after work 
E) show tolerance and celebrate differences E

Question 2

In addition to the skills a supervisor must possess,describe the other essential elements necessary for success.

Accepted Answer

Essential elements include the recognition that a supervisor,as part of management,supports the organization and wishes of middle and upper management;is one who gains respect of employees,continues education,understands legitimate power given to supervisor,and is sensitive to the needs of employees;one who celebrates differences,and is empathic.

Question 3

If you were supervising a team,how might different viewpoints about your unique role in the organization give you a sense of ambiguity and internal conflict?

Accepted Answer

Key person,person in the middle,just another worker,behavioral specialist.Although each of these four role descriptions has some truth to it,each also offers a slanted view of the supervisor's job.Our point is that different people hold different perceptions of this job,which can create ambiguity and conflicts for today's supervisor.

Question 4

Many first-level managers perform both managerial functions and operative tasks.

Accepted Answer

A) True 
 B)False

Question 5

Knowledge about a subject is important,but just as important is whether supervisors can ________.

Accepted Answer

A) share their knowledge with middle management 
B) convince team members they are right 
C) apply their knowledge 
D) appear unpretentious 
E) continually seek new knowledge 
A) share their knowledge with middle management 
B) convince team members they are right 
C) apply their knowledge 
D) appear unpretentious 
E) continually seek new knowledge

Question 6

Most supervisors find that new employees rarely require basic training in reading,writing,and mathematics.

Accepted Answer

A) True 
 B)False

Question 7

A supervisor's management function is to focus on ________.

Accepted Answer

A) long-term strategy 
B) vision and mission 
C) strategic planning 
D) structuring individual workloads 
E) organizational structure 
A) long-term strategy 
B) vision and mission 
C) strategic planning 
D) structuring individual workloads 
E) organizational structure

Question 8

Consistent with the belief that one of the most important abilities needed by supervisors is strong interpersonal skills,they may be considered to be ________.

Accepted Answer

A) behavioral specialists 
B) excellent communicators 
C) good at conflict resolution 
D) good negotiators 
E) strong delegators 
A) behavioral specialists 
B) excellent communicators 
C) good at conflict resolution 
D) good negotiators 
E) strong delegators

Question 9

If unresolved,competing expectations between upper management and operatives can cause supervisors ________.

Accepted Answer

A) to resign 
B) to feel frustration and stress 
C) to become authoritarian 
D) to withhold information 
E) to abdicate authority 
A) to resign 
B) to feel frustration and stress 
C) to become authoritarian 
D) to withhold information 
E) to abdicate authority

Question 10

Supervisors serve as the critical ________ link in the organization's chain of authority.

Accepted Answer

A) decision-making 
B) disciplinary 
C) problem-solving 
D) communication 
E) conflict-resolution 
A) decision-making 
B) disciplinary 
C) problem-solving 
D) communication 
E) conflict-resolution

Question 11

The supervisor's job is unique in that it ________.

Accepted Answer

A) requires expertise in all aspects of employees' work 
B) bridges the management ranks with the operating employees 
C) often requires overtime work 
D) is straightforward and unambiguous 
E) is usually filled from an outside source 
A) requires expertise in all aspects of employees' work 
B) bridges the management ranks with the operating employees 
C) often requires overtime work 
D) is straightforward and unambiguous 
E) is usually filled from an outside source

Question 12

One top-level manager might be a senior vice-president whose tasks include developing the policies to achieve the organization's objectives.

Accepted Answer

A) True 
 B)False

Question 13

Supervisors increase ________ when they get the same output with fewer resources.

Accepted Answer

A) stress 
B) profit 
C) power 
D) efficiency 
E) quality 
A) stress 
B) profit 
C) power 
D) efficiency 
E) quality

Question 14

The Taft-Hartley Act states that a supervisor may hire,suspend,transfer,lay off,recall,promote,discharge,assign,reward,or discipline other employees while ________.

Accepted Answer

A) on duty 
B) following orders from management 
C) using independent judgment 
D) on work premises 
E) training new hires 
A) on duty 
B) following orders from management 
C) using independent judgment 
D) on work premises 
E) training new hires

Question 15

The traditional organization pyramid may be divided into the following distinct levels EXCEPT ________.

Accepted Answer

A) operative employees 
B) middle managers 
C) supervisors 
D) boards of directors 
E) top managers 
A) operative employees 
B) middle managers 
C) supervisors 
D) boards of directors 
E) top managers

Question 16

The ability to analyze and diagnose complex situations requires ________.

Accepted Answer

A) technical competence 
B) decision making competence 
C) conceptual competence 
D) persuasion competence 
E) detection competence 
A) technical competence 
B) decision making competence 
C) conceptual competence 
D) persuasion competence 
E) detection competence

Question 17

The controlling function of management includes which of the following?

Accepted Answer

A) resolving conflicts 
B) establishing strategy 
C) coordinating activities 
D) grouping tasks 
E) monitoring performance 
A) resolving conflicts 
B) establishing strategy 
C) coordinating activities 
D) grouping tasks 
E) monitoring performance

Question 18

In modern organizations the stature of supervisors has been elevated because ________.

Accepted Answer

A) there is increased diversity in the workforce 
B) many middle management positions have been eliminated 
C) international competition has increased 
D) upper management expects better performance 
E) they are provided with advanced training 
A) there is increased diversity in the workforce 
B) many middle management positions have been eliminated 
C) international competition has increased 
D) upper management expects better performance 
E) they are provided with advanced training

Question 19

Managers perform the ________ function when they divide work into manageable components.

Accepted Answer

A) directing 
B) planning 
C) leading 
D) coordinating 
E) organizing 
A) directing 
B) planning 
C) leading 
D) coordinating 
E) organizing

Question 20

The Gallup Organization has found that ________ is the single most important variable in employee productivity and loyalty.

Accepted Answer

A) the quality of on-the-job training 
B) the implementation of quality and productivity programs 
C) the relationship between employees and their supervisors 
D) the benefit package offered by the organization 
E) the possibility of regular pay increases 
A) the quality of on-the-job training 
B) the implementation of quality and productivity programs 
C) the relationship between employees and their supervisors 
D) the benefit package offered by the organization 
E) the possibility of regular pay increases

Interpersonal competence for a first-line manager would include the ability to ________.

In addition to the skills a supervisor must possess,describe the other essential elements necessary for success.

If you were supervising a team,how might different viewpoints about your unique role in the organization give you a sense of ambiguity and internal conflict?

Many first-level managers perform both managerial functions and operative tasks.

Knowledge about a subject is important,but just as important is whether supervisors can ________.

Most supervisors find that new employees rarely require basic training in reading,writing,and mathematics.

A supervisor's management function is to focus on ________.

Consistent with the belief that one of the most important abilities needed by supervisors is strong interpersonal skills,they may be considered to be ________.

If unresolved,competing expectations between upper management and operatives can cause supervisors ________.

Supervisors serve as the critical ________ link in the organization's chain of authority.

The supervisor's job is unique in that it ________.

One top-level manager might be a senior vice-president whose tasks include developing the policies to achieve the organization's objectives.

Supervisors increase ________ when they get the same output with fewer resources.

The Taft-Hartley Act states that a supervisor may hire,suspend,transfer,lay off,recall,promote,discharge,assign,reward,or discipline other employees while ________.

The traditional organization pyramid may be divided into the following distinct levels EXCEPT ________.

The ability to analyze and diagnose complex situations requires ________.

The controlling function of management includes which of the following?

In modern organizations the stature of supervisors has been elevated because ________.

Managers perform the ________ function when they divide work into manageable components.

The Gallup Organization has found that ________ is the single most important variable in employee productivity and loyalty.

Supervision and Labor

Change Management

Conflict,politics,discipline,and Negotiation

Workplace Health and Safety

Performance Appraisal

Developing Groups

Communicating Effectively

Leading Followers

Motivating Followers

Problem Analysis and Decision Making

Controlling

Staffing and Recruiting

Organizing

Planning and Goal Setting

Supervision Challenges

Filters

Exam 1: Supervision Fundamentals

Interpersonal competence for a first-line manager would include the ability to ________.

In addition to the skills a supervisor must possess,describe the other essential elements necessary for success.

If you were supervising a team,how might different viewpoints about your unique role in the organization give you a sense of ambiguity and internal conflict?

Many first-level managers perform both managerial functions and operative tasks.

Knowledge about a subject is important,but just as important is whether supervisors can ________.

Most supervisors find that new employees rarely require basic training in reading,writing,and mathematics.

A supervisor's management function is to focus on ________.

Consistent with the belief that one of the most important abilities needed by supervisors is strong interpersonal skills,they may be considered to be ________.

If unresolved,competing expectations between upper management and operatives can cause supervisors ________.

Supervisors serve as the critical ________ link in the organization's chain of authority.

The supervisor's job is unique in that it ________.

One top-level manager might be a senior vice-president whose tasks include developing the policies to achieve the organization's objectives.

Supervisors increase ________ when they get the same output with fewer resources.

The Taft-Hartley Act states that a supervisor may hire,suspend,transfer,lay off,recall,promote,discharge,assign,reward,or discipline other employees while ________.

The traditional organization pyramid may be divided into the following distinct levels EXCEPT ________.

The ability to analyze and diagnose complex situations requires ________.

The controlling function of management includes which of the following?

In modern organizations the stature of supervisors has been elevated because ________.

Managers perform the ________ function when they divide work into manageable components.

The Gallup Organization has found that ________ is the single most important variable in employee productivity and loyalty.

Supervision and Labor

Change Management

Conflict,politics,discipline,and Negotiation

Workplace Health and Safety

Performance Appraisal

Developing Groups

Communicating Effectively

Leading Followers

Motivating Followers

Problem Analysis and Decision Making

Controlling

Staffing and Recruiting

Organizing

Planning and Goal Setting

Supervision Challenges

Filters