Question 1

Research undertaken by Geert Hofstede found that a country's culture has a major effect on employees' work-related ________.

Accepted Answer

A) policies and procedures 
B) leadership and personality 
C) power and politics 
D) centralizing and decentralizing abilities 
E) values and attitudes 
A) policies and procedures 
B) leadership and personality 
C) power and politics 
D) centralizing and decentralizing abilities 
E) values and attitudes

Question 2

Researcher Geert Hofstede found that supervisors and employees vary on the following dimensions of national culture EXCEPT ________.

Accepted Answer

A) quantity versus quality of life 
B) power distance 
C) individualism versus collectivism 
D) uncertainty avoidance 
E) supervisor and employee homogeneity 
A) quantity versus quality of life 
B) power distance 
C) individualism versus collectivism 
D) uncertainty avoidance 
E) supervisor and employee homogeneity

Question 3

Define workforce diversity and how it affects supervisors.

Accepted Answer

Workforce diversity is made up of males,

Question 4

The method of linking a worker's computer and modem with those of coworkers and management,making it possible to be located anywhere in the world,is called ________.

Accepted Answer

A) electronics 
B) control 
C) commuting 
D) transforming 
E) telecommuting 
A) electronics 
B) control 
C) commuting 
D) transforming 
E) telecommuting

Question 5

In essence,technology today has enhanced supervisors' ability to perform their jobs.

Accepted Answer

A) True 
 B)False

Question 6

E-business includes the following EXCEPT ________.

Accepted Answer

A) identifying a different kind of leader to run a virtual business 
B) collaborating with partners to electronically coordinate design and production 
C) the challenge of finding amateur people to build and operate Intranets and Web sites 
D) improving communication with suppliers and customers 
E) developing strategies for running Internet-based companies 
A) identifying a different kind of leader to run a virtual business 
B) collaborating with partners to electronically coordinate design and production 
C) the challenge of finding amateur people to build and operate Intranets and Web sites 
D) improving communication with suppliers and customers 
E) developing strategies for running Internet-based companies

Question 7

The primary goals of continuous improvement include the following EXCEPT ________.

Accepted Answer

A) focus on the customer 
B) seek continual improvement 
C) seek accurate measurement 
D) involve employees 
E) strive to improve the quantity of the work 
A) focus on the customer 
B) seek continual improvement 
C) seek accurate measurement 
D) involve employees 
E) strive to improve the quantity of the work

Question 8

The United States is a strongly ________ society.

Accepted Answer

A) symbolic 
B) collective 
C) chauvinistic 
D) individualistic 
E) nationalist 
A) symbolic 
B) collective 
C) chauvinistic 
D) individualistic 
E) nationalist

Question 9

Which group is projected by the Bureau of Labor Standards to make up a larger share of the U.S.workforce in 2022?

Accepted Answer

A) whites 
B) Asians 
C) minorities and women 
D) blacks 
E) Hispanics 
A) whites 
B) Asians 
C) minorities and women 
D) blacks 
E) Hispanics

Question 10

Technology is making it possible to better serve customers in many industries.

Accepted Answer

A) True 
 B)False

Question 11

Organizations downsize to accomplish two primary goals - to create greater efficiency and reduce costs.

Accepted Answer

A) True 
 B)False

Question 12

A company's national origin is no longer a very good gauge of where it does business or the national origin of its employees.

Accepted Answer

A) True 
 B)False

Question 13

Organizations have become increasingly global in their perspectives and accept the reality that national borders no longer define ________.

Accepted Answer

A) acquisitions and mergers 
B) cultural diversity 
C) corporations 
D) mechanistic organizations 
E) federal bureaucracies 
A) acquisitions and mergers 
B) cultural diversity 
C) corporations 
D) mechanistic organizations 
E) federal bureaucracies

Question 14

A supervisor must be alert to the warning signs of a unit in trouble.One such sign might be ________.

Accepted Answer

A) vacation requests 
B) performance declines 
C) extra training 
D) management commendation 
E) contract negotiations 
A) vacation requests 
B) performance declines 
C) extra training 
D) management commendation 
E) contract negotiations

Question 15

When an employee group such as baby boomers retires en masse,its departure will leave gaping skill-level holes in organizations.Clearly,this has the potential to create a labor shortage,making it much more difficult for supervisors to ________ needed to accomplish organizational goals.

Accepted Answer

A) organize performance reviews 
B) schedule the time 
C) understand the tasks 
D) direct the job activities 
E) commit the energy 
A) organize performance reviews 
B) schedule the time 
C) understand the tasks 
D) direct the job activities 
E) commit the energy

Question 16

Parochialism means ________.

Accepted Answer

A) wanting other cultures to understand our culture 
B) seeing U.S.practices as better than practices in other cultures 
C) recognizing that other cultures have valid,though different,practices 
D) viewing U.S.practices as not being as good as the practices of other cultures 
E) attempting to understand other cultures 
A) wanting other cultures to understand our culture 
B) seeing U.S.practices as better than practices in other cultures 
C) recognizing that other cultures have valid,though different,practices 
D) viewing U.S.practices as not being as good as the practices of other cultures 
E) attempting to understand other cultures

Question 17

Through every stage of their lives ________ have had an enormous effect on the U.S.economy because of their sheer numbers.

Accepted Answer

A) Gen Xers 
B) baby boomers 
C) the greatest generation 
D) Gen Yers 
E) Millenials 
A) Gen Xers 
B) baby boomers 
C) the greatest generation 
D) Gen Yers 
E) Millenials

Question 18

Many North American companies have changed dramatically since the 1990s by improving quality and reducing costs.This is a direct response to ________.

Accepted Answer

A) job specialization 
B) service orientation 
C) global competition 
D) organizational downsizing 
E) division of work 
A) job specialization 
B) service orientation 
C) global competition 
D) organizational downsizing 
E) division of work

Question 19

Explain why downsizing can create problems for the supervisor.

Accepted Answer

Employees who remain may be less loyal t

Question 20

According to Geert Hofstede,a strongly individualistic U.S.supervisor may have difficulties if sent to a Pacific Rim country where ________ is predominant.

Accepted Answer

A) individual responsibility 
B) collectivism 
C) unilateral authority 
D) individualism 
E) centralized decision-making 
A) individual responsibility 
B) collectivism 
C) unilateral authority 
D) individualism 
E) centralized decision-making

Research undertaken by Geert Hofstede found that a country's culture has a major effect on employees' work-related ________.

Researcher Geert Hofstede found that supervisors and employees vary on the following dimensions of national culture EXCEPT ________.

Define workforce diversity and how it affects supervisors.

The method of linking a worker's computer and modem with those of coworkers and management,making it possible to be located anywhere in the world,is called ________.

In essence,technology today has enhanced supervisors' ability to perform their jobs.

E-business includes the following EXCEPT ________.

The primary goals of continuous improvement include the following EXCEPT ________.

The United States is a strongly ________ society.

Which group is projected by the Bureau of Labor Standards to make up a larger share of the U.S.workforce in 2022?

Technology is making it possible to better serve customers in many industries.

Organizations downsize to accomplish two primary goals - to create greater efficiency and reduce costs.

A company's national origin is no longer a very good gauge of where it does business or the national origin of its employees.

Organizations have become increasingly global in their perspectives and accept the reality that national borders no longer define ________.

A supervisor must be alert to the warning signs of a unit in trouble.One such sign might be ________.

When an employee group such as baby boomers retires en masse,its departure will leave gaping skill-level holes in organizations.Clearly,this has the potential to create a labor shortage,making it much more difficult for supervisors to ________ needed to accomplish organizational goals.

Parochialism means ________.

Through every stage of their lives ________ have had an enormous effect on the U.S.economy because of their sheer numbers.

Many North American companies have changed dramatically since the 1990s by improving quality and reducing costs.This is a direct response to ________.

Explain why downsizing can create problems for the supervisor.

According to Geert Hofstede,a strongly individualistic U.S.supervisor may have difficulties if sent to a Pacific Rim country where ________ is predominant.

Supervision and Labor

Change Management

Conflict,politics,discipline,and Negotiation

Workplace Health and Safety

Performance Appraisal

Developing Groups

Communicating Effectively

Leading Followers

Motivating Followers

Problem Analysis and Decision Making

Controlling

Staffing and Recruiting

Organizing

Planning and Goal Setting

Supervision Fundamentals

Filters

Exam 2: Supervision Challenges

Research undertaken by Geert Hofstede found that a country's culture has a major effect on employees' work-related ________.

Researcher Geert Hofstede found that supervisors and employees vary on the following dimensions of national culture EXCEPT ________.

Define workforce diversity and how it affects supervisors.

The method of linking a worker's computer and modem with those of coworkers and management,making it possible to be located anywhere in the world,is called ________.

In essence,technology today has enhanced supervisors' ability to perform their jobs.

E-business includes the following EXCEPT ________.

The primary goals of continuous improvement include the following EXCEPT ________.

The United States is a strongly ________ society.

Which group is projected by the Bureau of Labor Standards to make up a larger share of the U.S.workforce in 2022?

Technology is making it possible to better serve customers in many industries.

Organizations downsize to accomplish two primary goals - to create greater efficiency and reduce costs.

A company's national origin is no longer a very good gauge of where it does business or the national origin of its employees.

Organizations have become increasingly global in their perspectives and accept the reality that national borders no longer define ________.

A supervisor must be alert to the warning signs of a unit in trouble.One such sign might be ________.

When an employee group such as baby boomers retires en masse,its departure will leave gaping skill-level holes in organizations.Clearly,this has the potential to create a labor shortage,making it much more difficult for supervisors to ________ needed to accomplish organizational goals.

Parochialism means ________.

Through every stage of their lives ________ have had an enormous effect on the U.S.economy because of their sheer numbers.

Many North American companies have changed dramatically since the 1990s by improving quality and reducing costs.This is a direct response to ________.

Explain why downsizing can create problems for the supervisor.

According to Geert Hofstede,a strongly individualistic U.S.supervisor may have difficulties if sent to a Pacific Rim country where ________ is predominant.

Supervision and Labor

Change Management

Conflict,politics,discipline,and Negotiation

Workplace Health and Safety

Performance Appraisal

Developing Groups

Communicating Effectively

Leading Followers

Motivating Followers

Problem Analysis and Decision Making

Controlling

Staffing and Recruiting

Organizing

Planning and Goal Setting

Supervision Fundamentals

Filters