Exam 14: Performance Measurement, balanced Scorecards, and Performance Rewards

Global Electronics Company The Computer Division of Global Electronics Company had the following financial data for the year: Refer to Global Electronics Company.If expenses increased by $20,000 in the Computer Division,

The proportion of good units resulting from activities is referred to as ________________________________________.

On a balanced scorecard,which of the following would be most appropriate to measure customer service?

The Cheesecake Division of Desserts Corporation has the following segment information: What was Cheesecake Division's return on investment?

Process quality yield is used in the measurement of

Benchmarks for performance measures may be monetary or non-monetary.

The Clothing Division The Clothing Division of Sakowitz Company reported the following results for a recent year Refer to the Clothing Division What was the profit margin for the Clothing Division?

Financial incentives are

Return on investment (ROI)is a term most often used to express income earned on assets invested in a business unit.A company's return on investment would increase if sales

Jacksonville Company Jacksonville Company has established a target rate of return of 15% for all divisions.For the most recent year,Mandarin Division generated sales of $12,000,000 and expenses of $9,000,000.Total assets at the beginning of the year were $7,000,000 and total assets at the end of the year were $9,000,000. Refer to Jacksonville Company.In the most recent year,what was Mandarin Division's residual income?

The number of good units or quantity of services that are produced and sold by an organization within a specified time is referred to as ____________________.

The ratio of income to sales is referred to as ______________________________.

Which of the following is the throughput measure?

If performance measures are perfect proxies for organizational goals,

The Cookie Division of Cake Boss Company is considering an investment in a new project.The project has an estimated cost of $1,000,000.If Cake Boss Company has a target rate of return of 12%,how large does the return on investment on this project need to be to generate $150,000 of residual income?

Customer measures on the balanced scorecard should be

Asset turnover measures the effective use of assets relative to revenue production.

What are five advantages that nonfinancial performance measures have over financial performance measures

The Grocery Division The Grocery Division of Crest Company reported the following results for a recent year Refer to the Grocery Division What was the asset turnover ratio of the Grocery Division?

A primary purpose of a balanced scorecard is to give