Exam 17: Implementing Quality Concepts

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Testing and adjusting manufacturing equipment is a prevention cost.

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Management can decide where to concentrate its quality prevention dollars using

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Lawn Solutions,Inc. Lawn Solutions,Inc.has just finished its first year of business.Lawn Solutions,Inc.makes decorative outdoor furniture.The firm manufactured 2,500 pieces of furniture during the year: 2,400 were sold at garden centers for $456,000; 100 pieces were defective and could only be sold as scrap metal (25 pounds each and can be sold for $2.50 per pound).No defective units could be reworked.During the year the following costs were incurred: Lawn Solutions,Inc. Lawn Solutions,Inc.has just finished its first year of business.Lawn Solutions,Inc.makes decorative outdoor furniture.The firm manufactured 2,500 pieces of furniture during the year: 2,400 were sold at garden centers for $456,000; 100 pieces were defective and could only be sold as scrap metal (25 pounds each and can be sold for $2.50 per pound).No defective units could be reworked.During the year the following costs were incurred:    Refer to Lawn Solutions,Inc.Compute the total quality cost incurred by the company during the first year of operations. Refer to Lawn Solutions,Inc.Compute the total quality cost incurred by the company during the first year of operations.

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Inspection of incoming inventory is a value-adding activity.

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Grade refers to a product meeting the highest number of a customer's needs at the lowest possible cost.

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Benchmarking against direct competitors creates the risk of

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Benchmarking Benchmarking

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Quality control places the primary responsibility for product or service quality on the provider.

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Process benchmarking is concerned with how top-ranked companies achieve their results.

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Storage of unneeded inventory is a non-value added item.

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A process in which an end product or service is examined using reverse engineering is referred to as ___________________________________.

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Mistakes not eliminated by prevention costs may cause Mistakes not eliminated by prevention costs may cause

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The two costs of compliance are ______________________________ and ______________________________.

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Value reflects the ability of a product to

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Results benchmarking creates the risk for a company to become stagnant.

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A total quality system should be designed to promote a reorientation of thinking from an emphasis on

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A benchmarking process that is non-industry specific and focuses on how companies compete is referred to as ___________________________________.

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Costs incurred to correct defects in products prior to shipment are referred to as ________________________________________.

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The quantity of good output generated from a specific of output during a time period is referred to as ____________________.

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Productivity is measured by the quantity of good output generated from a specific amount of input during a time period.

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