Question 1

Craig asks Heather if she can clean up after herself in the bathroom.Heather agrees but continues to knowingly make a mess.Which crazymaker is this?

Accepted Answer

A)  the pseudoaccommodator 
B)  the withholder 
C)  the trapper 
D)  the Benedict Arnold 
A)  the pseudoaccommodator 
B)  the withholder 
C)  the trapper 
D)  the Benedict Arnold A

Question 2

Which term refers to a criticism or demand that threatens the face of the person at whom it?is directed?

Accepted Answer

A)  direct competing 
B)  direct aggression 
C)  passive aggression 
D)  passive competing 
A)  direct competing 
B)  direct aggression 
C)  passive aggression 
D)  passive competing B

Question 3

Happy couples view conflict as unhealthy and keep arguments to a minimum.

Accepted Answer

A) True 
 B)False  False

Question 4

Match each of the following crazymakers with its description.
-When this person's partner brings up a problem,she pretends to be busy with the laundry.

Accepted Answer

A)  mind reader 
B)  crisis tickler 
C)  guiltmaker 
D)  pseudoaccommodator 
E)  Avoider 
A)  mind reader 
B)  crisis tickler 
C)  guiltmaker 
D)  pseudoaccommodator 
E)  Avoider

Question 5

One key to the win-win approach to negotiation is to look for the single best solution at the beginning of your conversation.

Accepted Answer

A) True 
 B)False

Question 6

Win-win approaches are the preferable method to resolve conflict; however,there are times when other methods are more appropriate.What factors come into play when deciding which conflict resolution method to employ?

Accepted Answer

When deciding which conflict resolution

Question 7

A boss flies into a rage when the pressure builds at work.Recognizing this,employees avoid him as much as possible.When the crisis is over,the boss compensates by being especially receptive to employee requests.This is an example of a conflict ritual.

Accepted Answer

A) True 
 B)False

Question 8

What is a possible problem with using passive aggression?

Accepted Answer

A)  The in-your-face aggression damages the relationship. 
B)  The short-term pain may not be worth the long-term gain. 
C)  The object of your subtle, indirect hint may miss the point. 
D)  It destroys the chance of building any kind of honest relationship. 
A)  The in-your-face aggression damages the relationship. 
B)  The short-term pain may not be worth the long-term gain. 
C)  The object of your subtle, indirect hint may miss the point. 
D)  It destroys the chance of building any kind of honest relationship.

Question 9

Match each of the following crazymakers with its description.
-Instead of expressing her feelings honestly,this person explains what her partner "really" means or what's "really wrong."

Accepted Answer

A)  mind reader 
B)  crisis tickler 
C)  guiltmaker 
D)  pseudoaccommodator 
E)  Avoider 
A)  mind reader 
B)  crisis tickler 
C)  guiltmaker 
D)  pseudoaccommodator 
E)  Avoider

Question 10

What have complementary and symmetrical conflict styles been shown to produce in marital research?

Accepted Answer

A)  a mixture of positive and negative results 
B)  more reconciled marriages following conflicts 
C)  more de-escalatory conflict spirals leading to separation 
D)  a greater percentage of divorces that are settled amicably 
A)  a mixture of positive and negative results 
B)  more reconciled marriages following conflicts 
C)  more de-escalatory conflict spirals leading to separation 
D)  a greater percentage of divorces that are settled amicably

Question 11

Collaborating is the ideal approach to conflict because it seeks a win-win solution.

Accepted Answer

A) True 
 B)False

Question 12

Which statement best describes conflicts in interpersonal relationships?

Accepted Answer

A)  Every relationship has conflict. 
B)  Stable relationships have little or no conflict. 
C)  Conflict shows that a relationship is growing. 
D)  Every relationship with any depth has conflict. 
A)  Every relationship has conflict. 
B)  Stable relationships have little or no conflict. 
C)  Conflict shows that a relationship is growing. 
D)  Every relationship with any depth has conflict.

Question 13

Aggressive statements are sometimes appropriate when dealing with moral violations.

Accepted Answer

A) True 
 B)False

Question 14

A competing conflict style is effective when the other person is not willing to cooperate.

Accepted Answer

A) True 
 B)False

Question 15

People compete when they see a situation as an "either or."

Accepted Answer

A) True 
 B)False

Question 16

People expressing their hostility in obscure,subtle,indirect ways,is called "passive aggression."

Accepted Answer

A) True 
 B)False

Question 17

Match each of the following crazymakers with its description.
-This person withdraws affection,help,or favours to punish her partner instead of expressing her anger directly.

Accepted Answer

A)  joker 
B)  withholder 
C)  gunnysacker 
D)  trivial tyrannizer 
E)  Trapper 
A)  joker 
B)  withholder 
C)  gunnysacker 
D)  trivial tyrannizer 
E)  Trapper

Question 18

What is valued in low-context cultures?

Accepted Answer

A)  avoiding confrontation 
B)  direct speech 
C)  preserving face 
D)  self-restraint 
A)  avoiding confrontation 
B)  direct speech 
C)  preserving face 
D)  self-restraint

Question 19

What is an example of the guiltmaker category of crazymakers?

Accepted Answer

A)  You slam the cupboard doors because you didn't get your way. 
B)  You sigh and say "I guess I can help move the couch. I hope it doesn't put out my bad back." 
C)  You drop hints but don't come out and say what you really want. 
D)  You tell jokes to avoid the situation. 
A)  You slam the cupboard doors because you didn't get your way. 
B)  You sigh and say "I guess I can help move the couch. I hope it doesn't put out my bad back." 
C)  You drop hints but don't come out and say what you really want. 
D)  You tell jokes to avoid the situation.

Question 20

Which conflict style incorporates a high degree of concern for self and for others?

Accepted Answer

A)  accommodating 
B)  avoiding 
C)  collaborating 
D)  competing 
A)  accommodating 
B)  avoiding 
C)  collaborating 
D)  competing

Craig asks Heather if she can clean up after herself in the bathroom.Heather agrees but continues to knowingly make a mess.Which crazymaker is this?

Which term refers to a criticism or demand that threatens the face of the person at whom it?is directed?

Happy couples view conflict as unhealthy and keep arguments to a minimum.

Match each of the following crazymakers with its description. -When this person's partner brings up a problem,she pretends to be busy with the laundry.

One key to the win-win approach to negotiation is to look for the single best solution at the beginning of your conversation.

Win-win approaches are the preferable method to resolve conflict; however,there are times when other methods are more appropriate.What factors come into play when deciding which conflict resolution method to employ?

A boss flies into a rage when the pressure builds at work.Recognizing this,employees avoid him as much as possible.When the crisis is over,the boss compensates by being especially receptive to employee requests.This is an example of a conflict ritual.

What is a possible problem with using passive aggression?

Match each of the following crazymakers with its description. -Instead of expressing her feelings honestly,this person explains what her partner "really" means or what's "really wrong."

What have complementary and symmetrical conflict styles been shown to produce in marital research?

Collaborating is the ideal approach to conflict because it seeks a win-win solution.

Which statement best describes conflicts in interpersonal relationships?

Aggressive statements are sometimes appropriate when dealing with moral violations.

A competing conflict style is effective when the other person is not willing to cooperate.

People compete when they see a situation as an "either or."

People expressing their hostility in obscure,subtle,indirect ways,is called "passive aggression."

Match each of the following crazymakers with its description. -This person withdraws affection,help,or favours to punish her partner instead of expressing her anger directly.

What is valued in low-context cultures?

What is an example of the guiltmaker category of crazymakers?

Which conflict style incorporates a high degree of concern for self and for others?

A First Look at Interpersonal Communications

Communication and Identity: Creating and Presenting the Self

Perception: What You See Is What You Get

Emotions: Feeling, Thinking, and Communicating

Language: Barrier and Bridge

Nonverbal Communication: Messages Beyond Words

Listening: More Than Meets the Ear

Communication and Relational Dynamics

Improving Communication Climates

Filters

Exam 10: Managing Interpersonal Conflicts

Craig asks Heather if she can clean up after herself in the bathroom.Heather agrees but continues to knowingly make a mess.Which crazymaker is this?

Which term refers to a criticism or demand that threatens the face of the person at whom it?is directed?

Happy couples view conflict as unhealthy and keep arguments to a minimum.

Match each of the following crazymakers with its description. -When this person's partner brings up a problem,she pretends to be busy with the laundry.

One key to the win-win approach to negotiation is to look for the single best solution at the beginning of your conversation.

Win-win approaches are the preferable method to resolve conflict; however,there are times when other methods are more appropriate.What factors come into play when deciding which conflict resolution method to employ?

A boss flies into a rage when the pressure builds at work.Recognizing this,employees avoid him as much as possible.When the crisis is over,the boss compensates by being especially receptive to employee requests.This is an example of a conflict ritual.

What is a possible problem with using passive aggression?

Match each of the following crazymakers with its description. -Instead of expressing her feelings honestly,this person explains what her partner "really" means or what's "really wrong."

What have complementary and symmetrical conflict styles been shown to produce in marital research?

Collaborating is the ideal approach to conflict because it seeks a win-win solution.

Which statement best describes conflicts in interpersonal relationships?

Aggressive statements are sometimes appropriate when dealing with moral violations.

A competing conflict style is effective when the other person is not willing to cooperate.

People compete when they see a situation as an "either or."

People expressing their hostility in obscure,subtle,indirect ways,is called "passive aggression."

Match each of the following crazymakers with its description. -This person withdraws affection,help,or favours to punish her partner instead of expressing her anger directly.

What is valued in low-context cultures?

What is an example of the guiltmaker category of crazymakers?

Which conflict style incorporates a high degree of concern for self and for others?

A First Look at Interpersonal Communications

Communication and Identity: Creating and Presenting the Self

Perception: What You See Is What You Get

Emotions: Feeling, Thinking, and Communicating

Language: Barrier and Bridge

Nonverbal Communication: Messages Beyond Words

Listening: More Than Meets the Ear

Communication and Relational Dynamics

Improving Communication Climates

Filters