Question 1

Which of the following may result in allocation to separate queuing areas?

Accepted Answer

A)  Time already spent waiting 
B)  Excess capacity 
C)  Urgency of the job 
D)  Excess demand 
E)  Multiple locations 
A)  Time already spent waiting 
B)  Excess capacity 
C)  Urgency of the job 
D)  Excess demand 
E)  Multiple locations

Question 2

Give a situation where optimal and maximum capacities are the same.

Accepted Answer

Live theat

Question 3

Measures of capacity utilization include: the number of hours that facilities, labor and equipment are productively employed in revenue operations and the size of the physical facility.

Accepted Answer

A) True 
 B)False

Question 4

The problem of capacity constrained organizations that cannot stockpile services is most commonly found among services that process ____________ and ____________.

Accepted Answer

A)  non-labor intensive information; time 
B)  physical possessions; time 
C)  people; non-labor intensive information 
D)  people; physical possessions 
E)  non-labor intensive information; physical possessions 
A)  non-labor intensive information; time 
B)  physical possessions; time 
C)  people; non-labor intensive information 
D)  people; physical possessions 
E)  non-labor intensive information; physical possessions

Which of the following may result in allocation to separate queuing areas?

Give a situation where optimal and maximum capacities are the same.

Measures of capacity utilization include: the number of hours that facilities, labor and equipment are productively employed in revenue operations and the size of the physical facility.

The problem of capacity constrained organizations that cannot stockpile services is most commonly found among services that process and .

New Perspectives on Marketing in the Service Economy

Consumer Behavior in a Services Context

Positioning Services in Competitive Markets

Developing Service Products: Core and Supplementary Elements

Distributing Services Through Physical and Electronic Channels

Setting Prices and Implementing Revenue Management

Promoting Services and Educating Customers

Designing and Managing Service Processes

Crafting the Service Environment

Managing People for Service Advantage

Managing Relationships and Building Loyalty

Complaint Handling and Service Recovery

Improving Service Quality and Productivity

Striving for Service Leadership

Filters

Exam 9: Balancing Demand and Productive Capacity

Which of the following may result in allocation to separate queuing areas?

Give a situation where optimal and maximum capacities are the same.

Measures of capacity utilization include: the number of hours that facilities, labor and equipment are productively employed in revenue operations and the size of the physical facility.

The problem of capacity constrained organizations that cannot stockpile services is most commonly found among services that process ____________ and ____________.

New Perspectives on Marketing in the Service Economy

Consumer Behavior in a Services Context

Positioning Services in Competitive Markets

Developing Service Products: Core and Supplementary Elements

Distributing Services Through Physical and Electronic Channels

Setting Prices and Implementing Revenue Management

Promoting Services and Educating Customers

Designing and Managing Service Processes

Crafting the Service Environment

Managing People for Service Advantage

Managing Relationships and Building Loyalty

Complaint Handling and Service Recovery

Improving Service Quality and Productivity

Striving for Service Leadership

Filters

The problem of capacity constrained organizations that cannot stockpile services is most commonly found among services that process and .