Question 1

When new stock is added, it should be placed

Accepted Answer

A)  at the front. 
B)  in the middle. 
C)  in the back. 
D)  wherever it will fit. 
A)  at the front. 
B)  in the middle. 
C)  in the back. 
D)  wherever it will fit.

Question 2

How often should the crash cart be inventoried?

Accepted Answer

A)  Weekly 
B)  After each use 
C)  Monthly 
D)  Twice a year 
E)  B and C 
A)  Weekly 
B)  After each use 
C)  Monthly 
D)  Twice a year 
E)  B and C

Question 3

What infection control supplies should be available in the reception area?

Accepted Answer

A)  Tissues 
B)  Waste containers 
C)  Hand sanitizer 
D)  Masks 
E)  All of the above 
A)  Tissues 
B)  Waste containers 
C)  Hand sanitizer 
D)  Masks 
E)  All of the above

Question 4

How can the medical assistant prevent fires?

Accepted Answer

A)  Ensure power strips are not overloaded. 
B)  Turn off equipment that appears to be overheating or malfunctioning. 
C)  Follow manufacturers' guidelines when storing potentially flammable chemicals. 
D)  Check electrical cords for cracks or fraying. 
E)  All of the above 
A)  Ensure power strips are not overloaded. 
B)  Turn off equipment that appears to be overheating or malfunctioning. 
C)  Follow manufacturers' guidelines when storing potentially flammable chemicals. 
D)  Check electrical cords for cracks or fraying. 
E)  All of the above

Question 5

Which of the following is not true regarding chart placement in the medical facility?

Accepted Answer

A)  The chart should be placed in the door holder when the patient is ready for the provider. 
B)  The chart should be placed in the door holder with the name visible to allow the provider to see who is in the exam room. 
C)  Charts can be left in the exam room while the patient is waiting for the provider. 
D)  Charts may be placed in either the horizontal or the upright position in the door holder, depending on the provider's preference. 
E)  B and C 
A)  The chart should be placed in the door holder when the patient is ready for the provider. 
B)  The chart should be placed in the door holder with the name visible to allow the provider to see who is in the exam room. 
C)  Charts can be left in the exam room while the patient is waiting for the provider. 
D)  Charts may be placed in either the horizontal or the upright position in the door holder, depending on the provider's preference. 
E)  B and C

Question 6

What duties should be performed in anticipation of the day at the provider's office?

Accepted Answer

A)  Turn on the lights in all examination rooms. 
B)  Make sure each room is fully stocked with supplies. 
C)  Turn on all equipment that will be used throughout the day. 
D)  All of the above should be performed. 
A)  Turn on the lights in all examination rooms. 
B)  Make sure each room is fully stocked with supplies. 
C)  Turn on all equipment that will be used throughout the day. 
D)  All of the above should be performed.

Question 7

What is a strategy to secure the environment?

Accepted Answer

A)  Physical barriers 
B)  Bright, effective lighting and accessible exits 
C)  Closed-circuit video 
D)  Secure work area for those working alone 
E)  All of the above 
A)  Physical barriers 
B)  Bright, effective lighting and accessible exits 
C)  Closed-circuit video 
D)  Secure work area for those working alone 
E)  All of the above

Question 8

What feature on a sign-in register would be a violation of HIPAA?

Accepted Answer

A)  Patient's name 
B)  Insurance information 
C)  Arrival time 
D)  Name of provider (appointment with) 
A)  Patient's name 
B)  Insurance information 
C)  Arrival time 
D)  Name of provider (appointment with)

Question 9

This class of fire extinguisher only contains water and is used for ordinary combustibles like paper and wood.

Accepted Answer

A)  A 
B)  B 
C)  C 
D)  ABC 
E)  D 
A)  A 
B)  B 
C)  C 
D)  ABC 
E)  D

Question 10

Common items that criminals look for in healthcare facilities include

Accepted Answer

A)  checkbooks. 
B)  narcotics and cash. 
C)  checks and over-the-counter meds. 
D)  over-the-counter meds and cash. 
A)  checkbooks. 
B)  narcotics and cash. 
C)  checks and over-the-counter meds. 
D)  over-the-counter meds and cash.

Question 11

What are billing statements that list the amount owed for goods or services purchased?

Accepted Answer

A)  Packing slips 
B)  Backorders 
C)  Invoices 
D)  Purchase orders 
A)  Packing slips 
B)  Backorders 
C)  Invoices 
D)  Purchase orders

Question 12

For equipment inventory, which of the following should be kept at a central location, available to all users?

Accepted Answer

A)  Maintenance log 
B)  Service provider contact information 
C)  Warranty information 
D)  Operations manual 
A)  Maintenance log 
B)  Service provider contact information 
C)  Warranty information 
D)  Operations manual

Question 13

For practices that do not use e-prescribing, where should extra prescription pads be stored?

Accepted Answer

A)  In the exam room 
B)  In the provider's pocket 
C)  In a locked cabinet 
D)  Any of the above 
A)  In the exam room 
B)  In the provider's pocket 
C)  In a locked cabinet 
D)  Any of the above

Question 14

An ordered item that has not been delivered when promised or demanded but will be supplied at a later date is said to be

Accepted Answer

A)  backordered. 
B)  front-ordered. 
C)  on hold. 
D)  circumvented. 
A)  backordered. 
B)  front-ordered. 
C)  on hold. 
D)  circumvented.

Question 15

What is the best extinguisher to use on electrical equipment fires?

Accepted Answer

A)  A 
B)  B 
C)  C 
D)  D 
E)  K 
A)  A 
B)  B 
C)  C 
D)  D 
E)  K

Question 16

____________ is money owed by a company to other companies for services and goods.

Accepted Answer

A)  Accounts billable 
B)  Accounts payable 
C)  Purchase orders 
D)  Packing slips 
A)  Accounts billable 
B)  Accounts payable 
C)  Purchase orders 
D)  Packing slips

Question 17

This type of evacuation is used in case of tornados and other severe storms.

Accepted Answer

A)  Shelter-in-place evacuation 
B)  Local evacuation 
C)  Horizontal evacuation 
D)  Vertical evacuation 
E)  Building evacuation 
A)  Shelter-in-place evacuation 
B)  Local evacuation 
C)  Horizontal evacuation 
D)  Vertical evacuation 
E)  Building evacuation

Question 18

For which of the following products must a physician authorize the order and provide a copy of his or her DEA registration?

Accepted Answer

A)  Sterile solutions 
B)  Medications 
C)  Needles 
D)  Narcotics 
A)  Sterile solutions 
B)  Medications 
C)  Needles 
D)  Narcotics

Question 19

Toys should be _________ on a routine basis for infection control.

Accepted Answer

A)  sterilized 
B)  disinfected 
C)  thrown out 
D)  sanitized 
A)  sterilized 
B)  disinfected 
C)  thrown out 
D)  sanitized

Question 20

What is considered proper body mechanics?

Accepted Answer

A)  When lifting and carrying heavy items, keep the item directly in front of you to avoid rotating your spine. 
B)  Keep your movements smooth. 
C)  When reaching for an object, your feet should face the object. 
D)  Prevent reaching and straining to get an object. 
E)  All of the above 
A)  When lifting and carrying heavy items, keep the item directly in front of you to avoid rotating your spine. 
B)  Keep your movements smooth. 
C)  When reaching for an object, your feet should face the object. 
D)  Prevent reaching and straining to get an object. 
E)  All of the above

Exam 22: Reception and Daily Operations

When new stock is added, it should be placed

How often should the crash cart be inventoried?

What infection control supplies should be available in the reception area?

How can the medical assistant prevent fires?

Which of the following is not true regarding chart placement in the medical facility?

What duties should be performed in anticipation of the day at the provider's office?

What is a strategy to secure the environment?

What feature on a sign-in register would be a violation of HIPAA?

This class of fire extinguisher only contains water and is used for ordinary combustibles like paper and wood.

Common items that criminals look for in healthcare facilities include

What are billing statements that list the amount owed for goods or services purchased?

For equipment inventory, which of the following should be kept at a central location, available to all users?

For practices that do not use e-prescribing, where should extra prescription pads be stored?

An ordered item that has not been delivered when promised or demanded but will be supplied at a later date is said to be

What is the best extinguisher to use on electrical equipment fires?

____________ is money owed by a company to other companies for services and goods.

This type of evacuation is used in case of tornados and other severe storms.

For which of the following products must a physician authorize the order and provide a copy of his or her DEA registration?

Toys should be _________ on a routine basis for infection control.

What is considered proper body mechanics?

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