Question 1

What information should be verified or obtained during the check-in process?

Accepted Answer

A)  Patient's phone number 
B)  Patient's address 
C)  Insurance information 
D)  Insurance subscriber's date of birth 
E)  All of the above 
A)  Patient's phone number 
B)  Patient's address 
C)  Insurance information 
D)  Insurance subscriber's date of birth 
E)  All of the above

Question 2

When using a typical fire extinguisher, what is not a step?

Accepted Answer

A)  Aim the nozzle at the base of the fire. 
B)  Sweep the nozzle from side to side of the fire. 
C)  Sweep the nozzle from the top to the base of the fire. 
D)  Pull the pin. 
E)  Squeeze the handle to release the extinguisher agent. 
A)  Aim the nozzle at the base of the fire. 
B)  Sweep the nozzle from side to side of the fire. 
C)  Sweep the nozzle from the top to the base of the fire. 
D)  Pull the pin. 
E)  Squeeze the handle to release the extinguisher agent.

Question 3

What is true regarding e-prescribing?

Accepted Answer

A)  It takes the place of writing a prescription by hand. 
B)  New and refilled prescriptions care submitted electronically. 
C)  Decreases fraud and errors. 
D)  All of the above 
A)  It takes the place of writing a prescription by hand. 
B)  New and refilled prescriptions care submitted electronically. 
C)  Decreases fraud and errors. 
D)  All of the above

Question 4

What is not recommended for exit routes?

Accepted Answer

A)  Clearly marked and well lit 
B)  Wide enough to accommodate several people 
C)  Passes an area where flammable products are stored 
D)  Clear of debris 
E)  Clear of obstructions 
A)  Clearly marked and well lit 
B)  Wide enough to accommodate several people 
C)  Passes an area where flammable products are stored 
D)  Clear of debris 
E)  Clear of obstructions

Question 5

Inventory management involves tracking inventory and identifying the quantity of product to purchase. The goal of inventory management is to have adequate supplies on hand to use in the healthcare facility, yet not have too much stock that will expire or take a long time to use.

Accepted Answer

A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true; the second is false. 
D)  The first statement is false; the second is true. 
A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true; the second is false. 
D)  The first statement is false; the second is true.

Question 6

A difference among conflicting facts, claims, or opinions is called a(n)

Accepted Answer

A)  error. 
B)  discrepancy. 
C)  outsource. 
D)  circumvention. 
A)  error. 
B)  discrepancy. 
C)  outsource. 
D)  circumvention.

Question 7

What is the correct order of steps to take when a large fire occurs?

Accepted Answer

A)  Activate, extinguish, evacuate, confine 
B)  Rescue, evacuate, activate, confine 
C)  Confine, rescue, extinguish, activate 
D)  Rescue, activate, confirm, extinguish 
E)  Rescue, activate, confine, evacuate 
A)  Activate, extinguish, evacuate, confine 
B)  Rescue, evacuate, activate, confine 
C)  Confine, rescue, extinguish, activate 
D)  Rescue, activate, confirm, extinguish 
E)  Rescue, activate, confine, evacuate

Question 8

You are working at the reception desk and are on the phone when Mr. Tomas arrives. What should you do?

Accepted Answer

A)  Continue with the phone call, knowing you will be with him in a few minutes. 
B)  Continue with the phone call and acknowledge Mr. Tomas with a smile and eye contact. 
C)  Put the caller on hold and greet Mr. Tomas. 
D)  Tell the caller you will call him back and then greet Mr. Tomas. 
A)  Continue with the phone call, knowing you will be with him in a few minutes. 
B)  Continue with the phone call and acknowledge Mr. Tomas with a smile and eye contact. 
C)  Put the caller on hold and greet Mr. Tomas. 
D)  Tell the caller you will call him back and then greet Mr. Tomas.

Question 9

The stressor continues, and the individual's body adapts to the stressor. What stage of the general adaptation syndrome is the person experiencing?

Accepted Answer

A)  Stage 1 
B)  Stage 2 
C)  Stage 3 
D)  Stage 4 
A)  Stage 1 
B)  Stage 2 
C)  Stage 3 
D)  Stage 4

Question 10

This class of fire extinguisher is a carbon dioxide extinguisher and used on flammable liquids.

Accepted Answer

A)  A 
B)  B 
C)  C 
D)  ABC 
E)  D 
A)  A 
B)  B 
C)  C 
D)  ABC 
E)  D

Question 11

This type of evacuation involves evacuating people who are located on the floors above and below the situation.

Accepted Answer

A)  Shelter-in-place evacuation 
B)  Local evacuation 
C)  Horizontal evacuation 
D)  Vertical evacuation 
E)  Building evacuation 
A)  Shelter-in-place evacuation 
B)  Local evacuation 
C)  Horizontal evacuation 
D)  Vertical evacuation 
E)  Building evacuation

Question 12

What is a high-risk situation for accidents?

Accepted Answer

A)  Freshly mopped floor 
B)  Carpeting with holes 
C)  Computer cables in the walkway 
D)  Heavy objects placed on high shelves 
E)  All of the above 
A)  Freshly mopped floor 
B)  Carpeting with holes 
C)  Computer cables in the walkway 
D)  Heavy objects placed on high shelves 
E)  All of the above

Exam 22: Reception and Daily Operations

What information should be verified or obtained during the check-in process?

When using a typical fire extinguisher, what is not a step?

What is true regarding e-prescribing?

What is not recommended for exit routes?

Inventory management involves tracking inventory and identifying the quantity of product to purchase. The goal of inventory management is to have adequate supplies on hand to use in the healthcare facility, yet not have too much stock that will expire or take a long time to use.

A difference among conflicting facts, claims, or opinions is called a(n)

What is the correct order of steps to take when a large fire occurs?

You are working at the reception desk and are on the phone when Mr. Tomas arrives. What should you do?

The stressor continues, and the individual's body adapts to the stressor. What stage of the general adaptation syndrome is the person experiencing?

This class of fire extinguisher is a carbon dioxide extinguisher and used on flammable liquids.

This type of evacuation involves evacuating people who are located on the floors above and below the situation.

What is a high-risk situation for accidents?

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