Question 1

Reserve Inventory and Determine Delivery Date has traditionally been referred to as order processing.

Accepted Answer

A) True 
 B)False  False

Question 2

With the proper information on how a customer's interaction drives firm's costs,the firm can then segment its customers by profitability.

Accepted Answer

A) True 
 B)False  True

Question 3

There are four types of communications that exist between a buyer and a seller.

Accepted Answer

A) True 
 B)False  False

Question 4

Customer relationship management is a new concept only recently receiving attention.

Accepted Answer

A) True 
 B)False

Question 5

Activity-based costing works well in warehouse-type environments but does not work for customer-service applications.

Accepted Answer

A) True 
 B)False

Question 6

Define and discuss the Marketing/Logistics interface.

Accepted Answer

Customer service is often the key link b

Question 7

"Order to cash" and "replenishment cycle" are the same.

Accepted Answer

A) True 
 B)False

Question 8

Activity Based Costing

Accepted Answer

A)  is useful for distributions centers but not customers. 
B)  can be applied to customer segmentation. 
C)  is too sophisticated for many applications. 
D)  is a very new management science. 
A)  is useful for distributions centers but not customers. 
B)  can be applied to customer segmentation. 
C)  is too sophisticated for many applications. 
D)  is a very new management science.

Question 9

The buyer and seller look at order time from the same perspective.

Accepted Answer

A) True 
 B)False

Question 10

There are ____ different perspectives on customer service.Fill in the blank as to how many there are and pick one to discuss in detail.

Accepted Answer

A philosophy,a set of performance measur

Question 11

The SCOR model provides suggested metrics

Accepted Answer

A)  across multiple dimensions for each of the five Level One processes. 
B)  to segment customers. 
C)  for proving a base for ABC costing. 
D)  that allow marketing to evaluate channel selection 
A)  across multiple dimensions for each of the five Level One processes. 
B)  to segment customers. 
C)  for proving a base for ABC costing. 
D)  that allow marketing to evaluate channel selection

Question 12

A driving force behind the attention to OTC cycle variability is safety stock.The absolute length of the order cycle will influence demand inventory.

Accepted Answer

A) True 
 B)False

Question 13

Deliver Stocked Product in the Supply Chain Council SCOR Model is the same as the OTC model.

Accepted Answer

A) True 
 B)False

Question 14

The identification of the product/service package for each customer segment is one of the easier activities in the CRM process.

Accepted Answer

A) True 
 B)False

Question 15

Dependability is not as important to a buyer as is absolute length of lead time.

Accepted Answer

A) True 
 B)False

Question 16

Traditional customer profitability analyses would start with ____ less returns and allowances (net sales)and subtracts the cost of goods sold.

Accepted Answer

A)  gross sales 
B)  back orders 
C)  the forecast 
D)  gross margin 
A)  gross sales 
B)  back orders 
C)  the forecast 
D)  gross margin

Question 17

There are ten principal activities to the OTC model.

Accepted Answer

A) True 
 B)False

Question 18

Customer service can be viewed as having four distinct dimensions.Name all four,pick two and discuss.

Accepted Answer

Time The time factor is usually order to

Question 19

Customer service can be defined as

Accepted Answer

A)  a philosophy. 
B)  order fulfillment. 
C)  the SCOR model. 
D)  anything that touches the customer. 
A)  a philosophy. 
B)  order fulfillment. 
C)  the SCOR model. 
D)  anything that touches the customer.

Question 20

Order management system represents the principal means by which

Accepted Answer

A)  price and lead time add value. 
B)  buyers and sellers communicate relating to individual orders of product. 
C)  orders are handled inside the company. 
D)  customers are segmented. 
A)  price and lead time add value. 
B)  buyers and sellers communicate relating to individual orders of product. 
C)  orders are handled inside the company. 
D)  customers are segmented.

Reserve Inventory and Determine Delivery Date has traditionally been referred to as order processing.

With the proper information on how a customer's interaction drives firm's costs,the firm can then segment its customers by profitability.

There are four types of communications that exist between a buyer and a seller.

Customer relationship management is a new concept only recently receiving attention.

Activity-based costing works well in warehouse-type environments but does not work for customer-service applications.

Define and discuss the Marketing/Logistics interface.

"Order to cash" and "replenishment cycle" are the same.

Activity Based Costing

The buyer and seller look at order time from the same perspective.

There are ____ different perspectives on customer service.Fill in the blank as to how many there are and pick one to discuss in detail.

The SCOR model provides suggested metrics

A driving force behind the attention to OTC cycle variability is safety stock.The absolute length of the order cycle will influence demand inventory.

Deliver Stocked Product in the Supply Chain Council SCOR Model is the same as the OTC model.

The identification of the product/service package for each customer segment is one of the easier activities in the CRM process.

Dependability is not as important to a buyer as is absolute length of lead time.

Traditional customer profitability analyses would start with ____ less returns and allowances (net sales)and subtracts the cost of goods sold.

There are ten principal activities to the OTC model.

Customer service can be viewed as having four distinct dimensions.Name all four,pick two and discuss.

Customer service can be defined as

Order management system represents the principal means by which

Supply Chain Management: An Overview

Role of Logistics in Supply Chains

Global Supply Chains

Supply Chain Relationships

Supply Chain Performance Measurement and Financial Analysis

Supply Chain Technology Managing Information Flows

Demand Management

Managing Inventory in the Supply Chain

Transportation: Managing the Flow of the Supply Chain

Distribution Managing Fulfillment Operations

Supply Chain Network Analysis and Design

Sourcing Materials and Services

Operations Producing Goods and Services

Managing Reverse Flows in the Supply Chain

Strategic Challenges and Change for Supply Chains

Filters

Exam 8: Order Management and Customer Service

Reserve Inventory and Determine Delivery Date has traditionally been referred to as order processing.

With the proper information on how a customer's interaction drives firm's costs,the firm can then segment its customers by profitability.

There are four types of communications that exist between a buyer and a seller.

Customer relationship management is a new concept only recently receiving attention.

Activity-based costing works well in warehouse-type environments but does not work for customer-service applications.

Define and discuss the Marketing/Logistics interface.

"Order to cash" and "replenishment cycle" are the same.

Activity Based Costing

The buyer and seller look at order time from the same perspective.

There are ____ different perspectives on customer service.Fill in the blank as to how many there are and pick one to discuss in detail.

The SCOR model provides suggested metrics

A driving force behind the attention to OTC cycle variability is safety stock.The absolute length of the order cycle will influence demand inventory.

Deliver Stocked Product in the Supply Chain Council SCOR Model is the same as the OTC model.

The identification of the product/service package for each customer segment is one of the easier activities in the CRM process.

Dependability is not as important to a buyer as is absolute length of lead time.

Traditional customer profitability analyses would start with ____ less returns and allowances (net sales)and subtracts the cost of goods sold.

There are ten principal activities to the OTC model.

Customer service can be viewed as having four distinct dimensions.Name all four,pick two and discuss.

Customer service can be defined as

Order management system represents the principal means by which

Supply Chain Management: An Overview

Role of Logistics in Supply Chains

Global Supply Chains

Supply Chain Relationships

Supply Chain Performance Measurement and Financial Analysis

Supply Chain Technology Managing Information Flows

Demand Management

Managing Inventory in the Supply Chain

Transportation: Managing the Flow of the Supply Chain

Distribution Managing Fulfillment Operations

Supply Chain Network Analysis and Design

Sourcing Materials and Services

Operations Producing Goods and Services

Managing Reverse Flows in the Supply Chain

Strategic Challenges and Change for Supply Chains

Filters