Question 1

Evaluating supplier performance can help companies identify supplier strengths and weaknesses and improve supplier communication.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is important in developing successful relationships in a partnership?

Accepted Answer

A)  Commitment by top management 
B)  Interpersonal relationships between employees of the companies 
C)  Mutual/compatible needs that result in a win-win situation for the partners 
D)  All of these 
A)  Commitment by top management 
B)  Interpersonal relationships between employees of the companies 
C)  Mutual/compatible needs that result in a win-win situation for the partners 
D)  All of these

Question 3

For each of the following programs,processes,certifications,etc.explain how they can be useful in improving supplier relationships and motivating business partners to provide the best possible products and services.
a.ISO 9000
b.TCO
c.Internal supplier certification
d.Supplier development programs
e.Supplier recognition programs

Accepted Answer

a.ISO 9000 - ISO 9000 is a certification

Question 4

Offering an awards program to suppliers both motivates the suppliers to commit to a program of continuous improvement as well as provides role models for suppliers to follow.

Accepted Answer

A) True 
 B)False

Question 5

Successful supplier relationships involve equal decision-making control.

Accepted Answer

A) True 
 B)False

Question 6

SRM software should be capable of:

Accepted Answer

A)  Automating transactional processes 
B)  Making information flow between partners more visible 
C)  Integration of the supply chain making it possible to monitor multiple departments and processes both internally and externally 
D)  All of these 
A)  Automating transactional processes 
B)  Making information flow between partners more visible 
C)  Integration of the supply chain making it possible to monitor multiple departments and processes both internally and externally 
D)  All of these

Question 7

The TCO as defined in the textbook adds "all costs associated with the acquisition,use,and maintenance of a good or service."
The TCO is then broken up into three major cost categories.List the three cost categories,provide a definition of each,and then provide two examples of each of the three types of costs.

Accepted Answer

1.Pretransaction Costs - Costs incurred

Question 8

When evaluating suppliers for supplier certification,personal visits may be made to the prospective supplier to observe operations first hand.

Accepted Answer

A) True 
 B)False

Question 9

The broad based performance metric,which is defined as "all costs associated with the acquisition,use,and maintenance of a good or service," is referred to as TCO,which stands for total cost of ownership.

Accepted Answer

A) True 
 B)False

Question 10

Summers,Inc.needs to generate a list of good/services purchased per supplier.Which type software program can the manager consult to obtain the information?

Accepted Answer

A)  ISO 9000 
B)  ISO 14000 
C)  SRM 
D)  SCSS 
A)  ISO 9000 
B)  ISO 14000 
C)  SRM 
D)  SCSS

Question 11

A company using a weighted-criteria evaluation system has established these 5 categories and the appropriate weight in parentheses:
Quality (0.30)
Responsiveness (0.20)
Delivery (0.20)
Cost (0.20)
Technology (0.10)
Company X received the following ratings in each of the five categories: Quality(90),Responsiveness(80),Delivery(80),Cost(90),Technology(90).What is their total score?

Accepted Answer

A)  87.0 
B)  85.5 
C)  86.0 
D)  84.0 
A)  87.0 
B)  85.5 
C)  86.0 
D)  84.0

Question 12

Direct benefits of ISO 14000 include:

Accepted Answer

A)  Reduced defect rates 
B)  Improved on-time delivery rates 
C)  Reduction of pollution emission 
D)  All of these 
A)  Reduced defect rates 
B)  Improved on-time delivery rates 
C)  Reduction of pollution emission 
D)  All of these

Evaluating supplier performance can help companies identify supplier strengths and weaknesses and improve supplier communication.

Which of the following is important in developing successful relationships in a partnership?

Offering an awards program to suppliers both motivates the suppliers to commit to a program of continuous improvement as well as provides role models for suppliers to follow.

Successful supplier relationships involve equal decision-making control.

SRM software should be capable of:

When evaluating suppliers for supplier certification,personal visits may be made to the prospective supplier to observe operations first hand.

The broad based performance metric,which is defined as "all costs associated with the acquisition,use,and maintenance of a good or service," is referred to as TCO,which stands for total cost of ownership.

Summers,Inc.needs to generate a list of good/services purchased per supplier.Which type software program can the manager consult to obtain the information?

Direct benefits of ISO 14000 include:

Introduction to Supply Chain Management

Purchasing Management

Ethical and Sustainable Sourcing

Demand Forecasting

Resource Planning Systems

Inventory Management

Process Management: Lean and Six Sigma in the Supply Chain

Domestic U.S.and Global Logistics

Customer Relationship Management

Global Location Decisions

Service Response Logistics

Supply Chain Process Integration

Performance Measurement Along the Supply Chain

Filters

Exam 3: Creating and Managing Supplier Relationships

Evaluating supplier performance can help companies identify supplier strengths and weaknesses and improve supplier communication.

Which of the following is important in developing successful relationships in a partnership?

Offering an awards program to suppliers both motivates the suppliers to commit to a program of continuous improvement as well as provides role models for suppliers to follow.

Successful supplier relationships involve equal decision-making control.

SRM software should be capable of:

When evaluating suppliers for supplier certification,personal visits may be made to the prospective supplier to observe operations first hand.

The broad based performance metric,which is defined as "all costs associated with the acquisition,use,and maintenance of a good or service," is referred to as TCO,which stands for total cost of ownership.

Summers,Inc.needs to generate a list of good/services purchased per supplier.Which type software program can the manager consult to obtain the information?

Direct benefits of ISO 14000 include:

Introduction to Supply Chain Management

Purchasing Management

Ethical and Sustainable Sourcing

Demand Forecasting

Resource Planning Systems

Inventory Management

Process Management: Lean and Six Sigma in the Supply Chain

Domestic U.S.and Global Logistics

Customer Relationship Management

Global Location Decisions

Service Response Logistics

Supply Chain Process Integration

Performance Measurement Along the Supply Chain

Filters