Exam 13: Handling Conflict

The hospital has an annual campaign in which the staff is divided into two teams to raise money for hospital special events. The team raising the most money gets possession of a "trophy" designed by the administrative staff. This is an example of which type of conflict?

A nurse and a physician are in conflict over the treatment of a client. Which statements by the nurse reflect the best way to handle interprofessional conflict? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.

A nurse has a longstanding conflict with another nurse working the same shift. Over the last few days, the first nurse has made an effort to smooth over the conflict. Which statement would the nurse manager evaluate as an example of a "smoothing" comment?

The nurse manager meets with the staff nurses to discuss ways to improve communication among the shifts. Which statement by the nurse manager best exemplifies the final stage of conflict management?

The staff nurses and nursing administration are attempting to construct a method of scheduling that meets the needs of both the clients and the nursing personnel. Because nurses and nursing administration have experienced conflict about the issue, their intent is to arrive at an agreeable solution between both parties. Which option does this process best exemplify?

Which is the most important factor in whether a conflict will be perceived or felt between two nurses?

The nurse manager tries to resolve conflict between two RNs. Which actions should the manager take first?

Which statements would alert a nurse manager that a unit conflict has become disruptive? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.

Conflict is often a prerequisite to ________ in people and organizations.

The nursing staff is continually upset being unable to provide clients with needed supplies because third-party payers will not reimburse for those items. This is an example of which conflict antecedent?

In order to come to a solution for an ongoing conflict among several nursing units, the nursing supervisor says, "Your managers will meet to create a voting form representing both sides of this issue. Each of you will vote, and the majority will rule." What kind of a solution is the supervisor seeking?

The day shift nurses and night shift nurses are in clear opposition regarding the responsibilities that each shift should be assigned. This opposition has created a "we-they" distinction on the unit. This is an example of which phenomenon?