Exam 8: Organizational and Community Change and the Role of Consultation and Supervision

Within an organizational structure (such as an agency), the healthiest human service professional work can be done when boundaries are __________; that is, they allow for open communication, flexibility, and change.

Antonio wants to implement a new "Community Outreach" program in the neighborhood in which he works, and has a lot of ideas for how to fund it, how the program would operate, and who would be involved. Before taking steps to initiate the program, he consults with the local representative to the county board to get her input on this idea. Antonio is remembering that one crucial step in implementing community change is:

Mrs. Moravian works at an agency and recently implemented a new system of evaluation to help administrators (herself included) gather evidence for funding sources that the agency is meeting its goals. Some of the staff feels that these evaluations are a waste of time, but they do not realize that in her role as a(n) __________ supervisor, Mrs. Moravian is actually supporting their continued employment.

A community has several components that are also seen in families, groups, and agencies. Which of the following is not one of those components?

When supervisee issues stimulated defensiveness in a supervisor, leading to ineffective supervision, ________ has occurred. This can be a result of unresolved issues in either the supervisee or supervisor, or both.

How does the issue of confidentiality relate to record keeping?

Consultation involves a triadic relationship. This means that the work that is done has the potential to impact all but which of the following?

________ usually entails a professional with specialized expertise meeting with other professionals, with the goal being to improve the latter's work with current or potential clients.

Tertiary prevention addresses serious mental health problems.

Which of the following is NOT the responsibility of a counseling supervisor?

Which of the following is not a vital step for implementing change in the community?

In what year did Congress pass the Community Mental Health Centers Act, legislation that created facilities that could offer short-term inpatient and outpatient care, as well as partial hospitalization, emergency services, and consultation and education services?

NOHS mandates that human service workers understand the structures of community and society on the individual.

Dr. Phelps believes that the best way to help deal with the problems of society and community is through education and prevention, so that the problems do not emerge in the first place. "Better to prevent a problem than react to one," she often says! Dr. Phelps believes in __________ prevention.

Which of the following is not important relative to confidentiality within an agency?

Relative to organizational and community systems, to help people effectively, human services professionals can do which of the following?

A human service professional who is gaining the benefit of working with a consultant is called a supervisee.

When working for an agency, it is important to understand where you stand in the pecking order.

How should human service professionals regard consultation activities and supervision?

Generally, a counseling supervisor does not need any special training to assume this role.