Exam 10: Producing World-Class Goods and Services
Exam 1: The Dynamic Business Environment237 Questions
Exam 2: How Economic Issues Affect Business192 Questions
Exam 3: Competing in Global Markets218 Questions
Exam 4: The Role of Government in Business Appendix a Working Within the Legal Environment of Business112 Questions
Exam 5: Ethics and Social Responsibility174 Questions
Exam 6: Forms of Business Ownership176 Questions
Exam 7: Entrepreneurship and Starting a Small Business207 Questions
Exam 8: Management and Leadership234 Questions
Exam 9: Structuring Organizations for Todays Challenges249 Questions
Exam 10: Producing World-Class Goods and Services187 Questions
Exam 11: Motivating Employees256 Questions
Exam 12: Human Resource Management: Finding and Keeping the Best Employees248 Questions
Exam 13: Dealing With Employeemdashmanagement Issues and Relations162 Questions
Exam 14: Marketing: Helping Buyers Buy213 Questions
Exam 15: Managing the Marketing Mix: Product, Price, Place, and Promotion296 Questions
Exam 16: Understanding Accounting and Financial Information265 Questions
Exam 17: Financial Management Appendix C Managing Risk268 Questions
Exam 18: The Financial Services Industry in Canada171 Questions
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ABC Fabrics promotes itself as a specialty manufacturer that will produce according to customer specifications.This firm will probably be best served by using an intermittent process in production.
(True/False)
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Although lean manufacturing attempts to reduce the amount of labour used in the manufacturing process,it typically does so by increasing the amount of most of the other resources used in the production process.
(True/False)
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Materials requirement planning is a newer version of enterprise resource planning.
(True/False)
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Production management has been the traditional term used to refer to the activities managers perform to help their firms create:
(Multiple Choice)
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Facility layout is a function of operations management that involves determining the best way to arrange resources in order to produce goods and services effectively and efficiently.
(True/False)
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________are a set of standards for quality management and quality assurance.
(Multiple Choice)
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Juan is a manager at Elastic Plastic,Inc.His duties include production scheduling and keeping tabs on the company's inventory.These activities suggest that Juan is involved in marketing management.
(True/False)
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Using computers is one way the service sector is improving productivity.
(True/False)
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involves producing what the customer wants while reducing errors before and after delivery to the customer.
(Multiple Choice)
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How has the emphasis of quality control changed in recent years? Describe some of the modern quality control techniques that illustrate this change in emphasis.
(Essay)
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Despite its early promise,computer-aided design has not met with much success in increasing productivity.
(True/False)
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Operations management planning includes such issues as facility location and facility layout.
(True/False)
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A production process characterized by a short production run and frequent adjustments to machines so that different products can be produced is known as a(n):
(Multiple Choice)
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The assembly line layout remains the most popular layout for most processes.
(True/False)
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