Question 1

​Identify 2-3 strategies for working with clients in nearly any crisis situation. Illustrate their importance.

Accepted Answer

1. Active Listening: One of the most important strategies for working with clients in a crisis situation is active listening. This involves giving the client your full attention, showing empathy, and allowing them to express their thoughts and feelings without interruption. Active listening helps to build trust and rapport with the client, and it can also help them feel validated and understood, which is crucial in a crisis situation.

2. Problem-Solving: Another important strategy is to help the client identify and work through potential solutions to their crisis. This can involve brainstorming different options, weighing the pros and cons of each, and developing a plan of action. By engaging in problem-solving with the client, you can empower them to take control of their situation and feel more hopeful about the future.

3. Providing Resources: In many crisis situations, clients may benefit from access to additional support and resources. As a professional, it's important to be knowledgeable about community resources, support groups, and other services that can help the client navigate their crisis. By providing these resources, you can help the client feel more supported and connected, which can be crucial for their well-being.

These strategies are important because they help to establish a supportive and collaborative relationship with the client, which is essential for effective crisis intervention. By actively listening, engaging in problem-solving, and providing resources, you can help the client feel more empowered, hopeful, and capable of navigating their crisis. This can ultimately lead to better outcomes and a stronger sense of resilience for the client.

Question 2

​Name the five steps to manage self-talk and briefly discuss each step.

Accepted Answer

1. Awareness: The first step in managing self-talk is to become aware of the thoughts and messages that are running through your mind. This involves paying attention to the language you use when talking to yourself and recognizing any patterns or recurring themes.

2. Challenge: Once you are aware of your self-talk, the next step is to challenge any negative or unhelpful thoughts. This involves questioning the validity of these thoughts and looking for evidence to support or refute them. It also involves replacing negative thoughts with more positive and empowering ones.

3. Reframe: Reframing involves changing the way you think about a situation or yourself. This can involve looking at things from a different perspective, finding the silver lining in a challenging situation, or focusing on your strengths and abilities rather than your weaknesses.

4. Practice positive affirmations: Positive affirmations are short, positive statements that you can use to challenge and overcome self-sabotaging and negative thoughts. By repeating these affirmations regularly, you can reprogram your subconscious mind and create a more positive and empowering inner dialogue.

5. Seek support: Finally, managing self-talk often requires support from others. This can involve seeking out a therapist or coach who can help you identify and challenge negative self-talk, as well as surrounding yourself with positive and supportive people who can help you maintain a healthy and empowering mindset.

Question 3

​Sometimes our self-talk allows our emotion to gain control. Describe 2-3 elements this self-talk may involve.

Accepted Answer

Self-talk that allows our emotions to gain control may involve elements such as negative self-criticism, catastrophizing, and irrational beliefs. Negative self-criticism involves constantly putting ourselves down and focusing on our flaws, which can lead to feelings of worthlessness and low self-esteem. Catastrophizing involves blowing things out of proportion and imagining the worst possible outcomes, which can lead to heightened anxiety and fear. Irrational beliefs involve holding onto unrealistic or unhelpful beliefs about ourselves and the world, which can lead to distorted thinking and emotional distress. All of these elements can contribute to our emotions gaining control and influencing our behavior and decision-making.

Question 4

The geographical area of individuals and communities affected by the event is known as the

Accepted Answer

A)  ​physical footprint. 
B)  ​psychological footprint. 
C)  ​trauma. 
D)  ​trauma counseling. 
A)  ​physical footprint. 
B)  ​psychological footprint. 
C)  ​trauma. 
D)  ​trauma counseling.

Question 5

__________ can be thought of as psychological first aid. This level of intervention is carried out by mental health professionals and a network of others such as ministers, judges, police and fire personnel, nurses, paramedics, physicians, school counselors, parole officers, teachers, and a wide range of human services workers.

Accepted Answer

A)  ​First-aid intervention 
B)  ​First psychological assistance 
C)  ​First-order intervention 
D)  ​Second-order intervention 
A)  ​First-aid intervention 
B)  ​First psychological assistance 
C)  ​First-order intervention 
D)  ​Second-order intervention

Question 6

The perception ​or experiencing of an event or situation as an intolerable difficulty that exceeds the person's current resources and coping mechanisms is defined as

Accepted Answer

A)  ​crises. 
B)  ​stress. 
C)  ​vicarious trauma. 
D)  ​burnout. 
A)  ​crises. 
B)  ​stress. 
C)  ​vicarious trauma. 
D)  ​burnout.

Question 7

​The physical area directly affected by a disaster is the

Accepted Answer

A)  ​physical footprint. 
B)  ​psychological footprint. 
C)  ​trauma counseling. 
D)  ​trauma. 
A)  ​physical footprint. 
B)  ​psychological footprint. 
C)  ​trauma counseling. 
D)  ​trauma.

Question 8

​__________ is the nearly constant internal monologue we engage in at a conscious or semiconscious level.

Accepted Answer

A)  ​Burnout 
B)  Stress 
C)  ​Empathy fatigue 
D)  ​Self-talk 
A)  ​Burnout 
B)  Stress 
C)  ​Empathy fatigue 
D)  ​Self-talk

Question 9

It is possible to achieve positive growth by facing, working through, and sharing painful experiences. Trauma can be a springboard for transformation. Individuals, groups, and communities can become stronger and develop deeper relationships following stressful life events. This is called

Accepted Answer

A)  ​resilience. 
B)  ​posttraumatic growth. 
C)  ​burnout. 
D)  ​crisis intervention. 
A)  ​resilience. 
B)  ​posttraumatic growth. 
C)  ​burnout. 
D)  ​crisis intervention.

Question 10

Identify the steps ​of the scientific method used to solve problems. Briefly explain the importance of each step.

Accepted Answer

The scientific method is a systematic ap

Question 11

You might want to log your self-talk following __________, such as having a consultation session with a supervisor or counseling a client.​

Accepted Answer

A)  ​specific situations 
B)  ​time samples 
C)  ​vicarious learning abilities 
D)  ​burnout 
A)  ​specific situations 
B)  ​time samples 
C)  ​vicarious learning abilities 
D)  ​burnout

Question 12

__________ can have a negative impact on helpers both personally and professionally. They occur when, as a result of long-term and intense exposure to client ​trauma, the helper begins to mimic the client's trauma-related symptoms.

Accepted Answer

A)  ​Emotional fatigue 
B)  ​Crises 
C)  ​Burnout 
D)  ​Vicarious trauma 
A)  ​Emotional fatigue 
B)  ​Crises 
C)  ​Burnout 
D)  ​Vicarious trauma

Question 13

​__________ means "wound," and a wound can be physical or psychological, or both.

Accepted Answer

A)  ​Trauma counseling 
B)  ​Physical footprint 
C)  ​Trauma 
D)  ​Psychological footprint 
A)  ​Trauma counseling 
B)  ​Physical footprint 
C)  ​Trauma 
D)  ​Psychological footprint

Question 14

Recording your self-talk for 15 minutes at the same time each day for several days describes which productive way to become more aware of your self-talk?

Accepted Answer

A)  ​Problem-solving sample 
B)  ​Specific situation 
C)  ​Time sample 
D)  ​Vicarious situation 
A)  ​Problem-solving sample 
B)  ​Specific situation 
C)  ​Time sample 
D)  ​Vicarious situation

Question 15

​Mental health professionals working in disaster management have commonly been referred to as working in the field of "disaster mental health," but the new more comprehensive term for this field is

Accepted Answer

A)  ​disaster behavioral health. 
B)  ​disaster psychological health. 
C)  ​disaster scientific health. 
D)  ​disaster health. 
A)  ​disaster behavioral health. 
B)  ​disaster psychological health. 
C)  ​disaster scientific health. 
D)  ​disaster health.

Question 16

__________ includes ways of reframing a situation that can lessen stress and anxiety by substantially changing a client's perspective on a problem.​

Accepted Answer

A)  ​Burnout 
B)  ​Situational supports 
C)  ​Coping mechanisms 
D)  ​Positive and constructive thinking patterns 
A)  ​Burnout 
B)  ​Situational supports 
C)  ​Coping mechanisms 
D)  ​Positive and constructive thinking patterns

Question 17

__________ is a community-based approach to helping individuals, groups, and communities with a ​variety of crises in their lives.

Accepted Answer

A)  ​Crisis intervention 
B)  ​Resilience 
C)  ​Posttraumatic growth 
D)  ​Resourcefulness 
A)  ​Crisis intervention 
B)  ​Resilience 
C)  ​Posttraumatic growth 
D)  ​Resourcefulness

Question 18

__________ are the actions, behaviors, or environmental resources that clients ​can use in getting through a crisis.

Accepted Answer

A)  ​Situational supports 
B)  ​Positive thinking patterns 
C)  ​Coping mechanisms 
D)  ​Constructive thinking patterns 
A)  ​Situational supports 
B)  ​Positive thinking patterns 
C)  ​Coping mechanisms 
D)  ​Constructive thinking patterns

Question 19

​Crisis intervention and other frontline mental health workers experience sources of stress that often lead to

Accepted Answer

A)  ​vicarious trauma. 
B)  ​emotional trauma. 
C)  ​burnout. 
D)  ​self-talk. 
A)  ​vicarious trauma. 
B)  ​emotional trauma. 
C)  ​burnout. 
D)  ​self-talk.

Question 20

The __________ has proven to be one of the most effective means of solving problems and dates back to the laws of logic, which have their origins with the Greek philosopher Aristotle.​

Accepted Answer

A)  ​psychological method 
B)  ​medical method 
C)  ​scientific method 
D)  ​mental health method 
A)  ​psychological method 
B)  ​medical method 
C)  ​scientific method 
D)  ​mental health method

Identify 2-3 strategies for working with clients in nearly any crisis situation. Illustrate their importance.

Name the five steps to manage self-talk and briefly discuss each step.

Sometimes our self-talk allows our emotion to gain control. Describe 2-3 elements this self-talk may involve.

The geographical area of individuals and communities affected by the event is known as the

The perception or experiencing of an event or situation as an intolerable difficulty that exceeds the person's current resources and coping mechanisms is defined as

The physical area directly affected by a disaster is the

__________ is the nearly constant internal monologue we engage in at a conscious or semiconscious level.

It is possible to achieve positive growth by facing, working through, and sharing painful experiences. Trauma can be a springboard for transformation. Individuals, groups, and communities can become stronger and develop deeper relationships following stressful life events. This is called

Identify the steps of the scientific method used to solve problems. Briefly explain the importance of each step.

You might want to log your self-talk following __________, such as having a consultation session with a supervisor or counseling a client.

__________ can have a negative impact on helpers both personally and professionally. They occur when, as a result of long-term and intense exposure to client trauma, the helper begins to mimic the client's trauma-related symptoms.

__________ means "wound," and a wound can be physical or psychological, or both.

Recording your self-talk for 15 minutes at the same time each day for several days describes which productive way to become more aware of your self-talk?

Mental health professionals working in disaster management have commonly been referred to as working in the field of "disaster mental health," but the new more comprehensive term for this field is

__________ includes ways of reframing a situation that can lessen stress and anxiety by substantially changing a client's perspective on a problem.

__________ is a community-based approach to helping individuals, groups, and communities with a variety of crises in their lives.

__________ are the actions, behaviors, or environmental resources that clients can use in getting through a crisis.

Crisis intervention and other frontline mental health workers experience sources of stress that often lead to

The __________ has proven to be one of the most effective means of solving problems and dates back to the laws of logic, which have their origins with the Greek philosopher Aristotle.

Are the Helping Professions for You

Helper Know Thyself

Knowing Your Values

Understanding Diversity

Common Concerns of Beginning Helpers

The Helping Process

Theory Applied to Practice

Ethical and Legal Issues Facing Helpers

Managing Boundary Issues

Getting the Most From Your Fieldwork and Supervision

Working With Groups

Working in the Community

Stress Burnout and Self Care

Filters

Exam 14: Managing Crisis Personally and Professionally

​Identify 2-3 strategies for working with clients in nearly any crisis situation. Illustrate their importance.

​Name the five steps to manage self-talk and briefly discuss each step.

​Sometimes our self-talk allows our emotion to gain control. Describe 2-3 elements this self-talk may involve.

The geographical area of individuals and communities affected by the event is known as the

The perception ​or experiencing of an event or situation as an intolerable difficulty that exceeds the person's current resources and coping mechanisms is defined as

​The physical area directly affected by a disaster is the

​__________ is the nearly constant internal monologue we engage in at a conscious or semiconscious level.

It is possible to achieve positive growth by facing, working through, and sharing painful experiences. Trauma can be a springboard for transformation. Individuals, groups, and communities can become stronger and develop deeper relationships following stressful life events. This is called

Identify the steps ​of the scientific method used to solve problems. Briefly explain the importance of each step.

You might want to log your self-talk following __________, such as having a consultation session with a supervisor or counseling a client.​

__________ can have a negative impact on helpers both personally and professionally. They occur when, as a result of long-term and intense exposure to client ​trauma, the helper begins to mimic the client's trauma-related symptoms.

​__________ means "wound," and a wound can be physical or psychological, or both.

Recording your self-talk for 15 minutes at the same time each day for several days describes which productive way to become more aware of your self-talk?

​Mental health professionals working in disaster management have commonly been referred to as working in the field of "disaster mental health," but the new more comprehensive term for this field is

__________ includes ways of reframing a situation that can lessen stress and anxiety by substantially changing a client's perspective on a problem.​

__________ is a community-based approach to helping individuals, groups, and communities with a ​variety of crises in their lives.

__________ are the actions, behaviors, or environmental resources that clients ​can use in getting through a crisis.

​Crisis intervention and other frontline mental health workers experience sources of stress that often lead to

The __________ has proven to be one of the most effective means of solving problems and dates back to the laws of logic, which have their origins with the Greek philosopher Aristotle.​

Are the Helping Professions for You

Helper Know Thyself

Knowing Your Values

Understanding Diversity

Common Concerns of Beginning Helpers

The Helping Process

Theory Applied to Practice

Ethical and Legal Issues Facing Helpers

Managing Boundary Issues

Getting the Most From Your Fieldwork and Supervision

Working With Groups

Working in the Community

Stress Burnout and Self Care

Filters

Identify 2-3 strategies for working with clients in nearly any crisis situation. Illustrate their importance.

Name the five steps to manage self-talk and briefly discuss each step.

Sometimes our self-talk allows our emotion to gain control. Describe 2-3 elements this self-talk may involve.

The perception or experiencing of an event or situation as an intolerable difficulty that exceeds the person's current resources and coping mechanisms is defined as

The physical area directly affected by a disaster is the

__________ is the nearly constant internal monologue we engage in at a conscious or semiconscious level.

Identify the steps of the scientific method used to solve problems. Briefly explain the importance of each step.

You might want to log your self-talk following __________, such as having a consultation session with a supervisor or counseling a client.

__________ can have a negative impact on helpers both personally and professionally. They occur when, as a result of long-term and intense exposure to client trauma, the helper begins to mimic the client's trauma-related symptoms.

__________ means "wound," and a wound can be physical or psychological, or both.

Mental health professionals working in disaster management have commonly been referred to as working in the field of "disaster mental health," but the new more comprehensive term for this field is

__________ includes ways of reframing a situation that can lessen stress and anxiety by substantially changing a client's perspective on a problem.

__________ is a community-based approach to helping individuals, groups, and communities with a variety of crises in their lives.

__________ are the actions, behaviors, or environmental resources that clients can use in getting through a crisis.

Crisis intervention and other frontline mental health workers experience sources of stress that often lead to

The __________ has proven to be one of the most effective means of solving problems and dates back to the laws of logic, which have their origins with the Greek philosopher Aristotle.