Exam 3: Assessing the Internal Environment of the Firm

Primary activities contribute to the physical creation of a product or service, its sale and transfer to the buyer, and its service after the sale.

The "balanced scorecard" developed by Kaplan and Norton helps to integrate

Path dependency has no impact on the inimitability of resources.

A crash R&D program by one firm cannot replicate a successful technology developed by another firm when research findings cumulate. This is an example of

A competitive advantage based on inimitability can be sustained for at least some time if it has the following characteristics

Products and services that are difficult to imitate help firms sustain their profitability.

Campbell's Soup uses continuous replenishment for the Loblaw stores it supplies in Canada.

What are the key advantages of value chain analysis over SWOT analysis?

Which of the following is not an advantage of Just-In-Time inventory systems?

The "balanced scorecard" provides top managers with a _____ view of the business.

A primary benefit of the "balanced scorecard" is that it complements financial indicators with operational measures of customer satisfaction, internal processes, and the organization's innovation and improvement activities.

In assessing its primary activities, an airline would examine

Which of the following is a support activity?

What are some of the most important implications of using the "balanced scorecard" approach?

An important implication of the balanced scorecard is that managers need not look at their job as primarily balancing stakeholder demands.

How can a firm develop (or enhance) its advantages in the marketplace by having strong, positive interrelationships among its value chain activities and those of its suppliers and customers? Provide an example.

Performing a value chain analysis provides a complete assessment of the firm's strengths and weaknesses.

The balanced scorecard enables managers to evaluate their business from only two perspectives: customer and financial.

The resource-based view (RBV) combines both the internal analysis of the firm and the external analysis of the environment. Discuss and provide examples.

A marketing department that promises delivery faster than the production department's ability to produce is an example of a lack of understanding of the