Question 1

Which of the following is true of modular design as an operations process?

Accepted Answer

A) The failure of any portion of a modular component does not require replacing the entire component. 
B) Automobile manufacturers avoid the use modular design in the production process. 
C) It increases the time take to repair products,thus raising the cost of labor. 
D) It allows for customers to mix and match components for customized design. 
E) It is the highest form of customization that can be provided to customers. 
A) The failure of any portion of a modular component does not require replacing the entire component. 
B) Automobile manufacturers avoid the use modular design in the production process. 
C) It increases the time take to repair products,thus raising the cost of labor. 
D) It allows for customers to mix and match components for customized design. 
E) It is the highest form of customization that can be provided to customers. D

Question 2

A manufacturing unit of a commercial brewery can produce a maximum of 20,000 cans of beer per day.This refers to the _____ of the manufacturing unit.

Accepted Answer

A) agility 
B) variability 
C) utility 
D) perishability 
E) capacity 
A) agility 
B) variability 
C) utility 
D) perishability 
E) capacity E

Question 3

From the perspective of manufacturers,the term standardization means:

Accepted Answer

A) ensuring that each product is sold at the same price. 
B) ensuring that one's product has the exact same features as that of a competitor. 
C) making identical,interchangeable components or complete products. 
D) making the exact product a particular customer needs or wants. 
E) meeting the benchmark set by a market leader. 
A) ensuring that each product is sold at the same price. 
B) ensuring that one's product has the exact same features as that of a competitor. 
C) making identical,interchangeable components or complete products. 
D) making the exact product a particular customer needs or wants. 
E) meeting the benchmark set by a market leader. C

Question 4

How do operations managers ensure quality and efficiency during the transformation process of inputs into outputs?

Accepted Answer

A) They ensure that their products never use the modular design of transforming because this process increases the cost of labor. 
B) They always employ computer-assisted manufacturing (CAM)technologies to guide and control the transformation processes. 
C) They shift from material-requirements planning (MRP)to just-in-time (JIT)inventory management. 
D) They keep the work cycling between two different batches of labor in order to track any loopholes. 
E) They take feedback at various points in the transformation process and compare them to established standards. 
A) They ensure that their products never use the modular design of transforming because this process increases the cost of labor. 
B) They always employ computer-assisted manufacturing (CAM)technologies to guide and control the transformation processes. 
C) They shift from material-requirements planning (MRP)to just-in-time (JIT)inventory management. 
D) They keep the work cycling between two different batches of labor in order to track any loopholes. 
E) They take feedback at various points in the transformation process and compare them to established standards.

Question 5

Material-requirements planning can be,and often is,used in conjunction with just-in-time inventory management.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is true of the transformation process in operations management?

Accepted Answer

A) It is a process of replacing quality with productivity when manufacturing products. 
B) It is the conversion of resources such as labor,money,materials,and energy into goods,services,and ideas. 
C) It is efficient only when inputs are used in large quantities to produce small quantities of output. 
D) It is associated with the marketing and selling of both inputs and outputs to customers. 
E) It is a process of initiating corrective action when the actual output is more than the desired output. 
A) It is a process of replacing quality with productivity when manufacturing products. 
B) It is the conversion of resources such as labor,money,materials,and energy into goods,services,and ideas. 
C) It is efficient only when inputs are used in large quantities to produce small quantities of output. 
D) It is associated with the marketing and selling of both inputs and outputs to customers. 
E) It is a process of initiating corrective action when the actual output is more than the desired output.

Question 7

The capacity of a restaurant would be the:

Accepted Answer

A) average number of customers that visit the restaurant on weekends. 
B) total number of customers who have visited the restaurant since its establishment. 
C) average number of employees who work in the restaurant on a normal day. 
D) maximum number of customers who can be effectively served at any one particular time. 
E) minimum operating cost of the restaurant during a workweek 
A) average number of customers that visit the restaurant on weekends. 
B) total number of customers who have visited the restaurant since its establishment. 
C) average number of employees who work in the restaurant on a normal day. 
D) maximum number of customers who can be effectively served at any one particular time. 
E) minimum operating cost of the restaurant during a workweek

Question 8

_____ employs specialized computer systems to actually guide and control the transformation process of inputs into outputs.

Accepted Answer

A) Computer-assisted design (CA
D)  
B) A transaction processing system 
C) Computer-assisted manufacturing (CAM) 
D) The in-basket technique 
E) A turnkey project 
A) Computer-assisted design (CA
D)  
B) A transaction processing system 
C) Computer-assisted manufacturing (CAM) 
D) The in-basket technique 
E) A turnkey project

Question 9

Dera Diamonds Inc.is a premium jeweler.Its clientele includes movie stars,politicians,businessmen,and popular socialites.It has a team of jewelry experts that designs jewelry for each of its client from scratch.Everything is made to meet the specific requirements of the clients,and no two jewelry pieces produced by this company has ever been identical.This is an example of _____.

Accepted Answer

A) customization 
B) standardization 
C) mass production 
D) crowdsourcing 
E) benchmarking 
A) customization 
B) standardization 
C) mass production 
D) crowdsourcing 
E) benchmarking

Question 10

Money,employees,time,and equipment are examples of an airline's _____ in the transformation process.

Accepted Answer

A) outputs 
B) stocks 
C) products 
D) services 
E) inputs 
A) outputs 
B) stocks 
C) products 
D) services 
E) inputs

Question 11

The first step in quality control for any organization is:

Accepted Answer

A) undertaking quality inspections. 
B) establishing quality standards. 
C) sampling products. 
D) measuring productivity levels. 
E) initiating corrections. 
A) undertaking quality inspections. 
B) establishing quality standards. 
C) sampling products. 
D) measuring productivity levels. 
E) initiating corrections.

Question 12

The buying of all materials needed by an organization is called:

Accepted Answer

A) benchmarking. 
B) capital expenditure. 
C) purchasing. 
D) a leveraged buyout. 
E) a hostile takeover. 
A) benchmarking. 
B) capital expenditure. 
C) purchasing. 
D) a leveraged buyout. 
E) a hostile takeover.

Question 13

Which of the following does total quality management (TQM)involve?

Accepted Answer

A) Coordinating efforts in all areas of a company to improve customer satisfaction 
B) Limiting employee participation in the continuous improvement process 
C) Isolating suppliers and vendors from the continuous improvement process 
D) Treating quality simply as a function of the operations process 
E) Reworking on defective products to ensure better quality 
A) Coordinating efforts in all areas of a company to improve customer satisfaction 
B) Limiting employee participation in the continuous improvement process 
C) Isolating suppliers and vendors from the continuous improvement process 
D) Treating quality simply as a function of the operations process 
E) Reworking on defective products to ensure better quality

Question 14

ProCar Inc.is a reputed automobile company,and Coral Holidays Inc.is an established chain of travel agencies.How will the two businesses differ from each other?

Accepted Answer

A) While Coral Holidays Inc.will be able to incorporate quality standards in its business,ProCar Inc.will not. 
B) Measuring productivity will be fairly straightforward for ProCar Inc.when compared to Coral Holidays Inc. 
C) Standardizing output will be easier for Coral Holidays Inc.when compared to ProCar Inc. 
D) ProCar Inc.will face a higher degree of variation of inputs and outputs when compared to Coral Holidays Inc. 
E) ProCar Inc.will make more customer contact than Coral Holidays Inc. 
A) While Coral Holidays Inc.will be able to incorporate quality standards in its business,ProCar Inc.will not. 
B) Measuring productivity will be fairly straightforward for ProCar Inc.when compared to Coral Holidays Inc. 
C) Standardizing output will be easier for Coral Holidays Inc.when compared to ProCar Inc. 
D) ProCar Inc.will face a higher degree of variation of inputs and outputs when compared to Coral Holidays Inc. 
E) ProCar Inc.will make more customer contact than Coral Holidays Inc.

Question 15

Quality control refers to the:

Accepted Answer

A) processes an organization uses to maintain its established quality standards. 
B) efforts of an organization to replace quality with productivity. 
C) efforts of an organization to reduce the quality standards set by the best-performing companies. 
D) inspections conducted by the government when a product's quality is above the required standard. 
E) techniques an organization uses to minimize the quality of its products and services. 
A) processes an organization uses to maintain its established quality standards. 
B) efforts of an organization to replace quality with productivity. 
C) efforts of an organization to reduce the quality standards set by the best-performing companies. 
D) inspections conducted by the government when a product's quality is above the required standard. 
E) techniques an organization uses to minimize the quality of its products and services.

Question 16

Sampling as a method to determine whether a product meets quality standards is most likely to be used when:

Accepted Answer

A) inspection tests are destructive. 
B) every product must be tested because of human life and safety. 
C) each product is highly customized. 
D) an elaborate testing technique is required. 
E) a firm has allotted a significant amount of time and money for testing. 
A) inspection tests are destructive. 
B) every product must be tested because of human life and safety. 
C) each product is highly customized. 
D) an elaborate testing technique is required. 
E) a firm has allotted a significant amount of time and money for testing.

Question 17

Actual performance of a service provider's product typically occurs:

Accepted Answer

A) several days after the purchase. 
B) outside the service provider's facility. 
C) at the point of consumption. 
D) in the buyer's home. 
E) before the point of consumption. 
A) several days after the purchase. 
B) outside the service provider's facility. 
C) at the point of consumption. 
D) in the buyer's home. 
E) before the point of consumption.

Question 18

Tree Moon Hospitality Inc.has a chain of reputed hotels and resorts across the globe.First Care Inc.is a pharmaceutical company known for its breakthrough life-saving drugs.How will the two businesses differ from each other?

Accepted Answer

A) Tree Moon Hospitality Inc.will be more capable of customizing its products when compared to First Care Inc. 
B) Tree Moon Hospitality Inc.will be able to keep its output standardized,whereas First Care Inc.will not. 
C) Tree Moon Hospitality Inc.will have lesser contact with its customers when compared to First Care Inc. 
D) Tree Moon Hospitality Inc.will be able to incorporate quality standards,whereas First Care Inc.will not. 
E) Tree Moon Hospitality Inc.,unlike First Care Inc.,will not produce its output at the point of consumption. 
A) Tree Moon Hospitality Inc.will be more capable of customizing its products when compared to First Care Inc. 
B) Tree Moon Hospitality Inc.will be able to keep its output standardized,whereas First Care Inc.will not. 
C) Tree Moon Hospitality Inc.will have lesser contact with its customers when compared to First Care Inc. 
D) Tree Moon Hospitality Inc.will be able to incorporate quality standards,whereas First Care Inc.will not. 
E) Tree Moon Hospitality Inc.,unlike First Care Inc.,will not produce its output at the point of consumption.

Question 19

Which of the following is a popular method of scheduling materials that identifies all the major activities or events required to complete a project,arranges them in a sequence or path,determines the critical path,and estimates the time required for each event?

Accepted Answer

A) The Ansoff matrix 
B) The Program Evaluation and Review Technique (PERT) 
C) The continuous manufacturing system 
D) The economic order quantity (EOQ)model 
E) The in-basket technique 
A) The Ansoff matrix 
B) The Program Evaluation and Review Technique (PERT) 
C) The continuous manufacturing system 
D) The economic order quantity (EOQ)model 
E) The in-basket technique

Question 20

Which of the following is a basic component of material-requirements planning (MRP)?

Accepted Answer

A) An executive summary 
B) A master production schedule 
C) A promissory bill 
D) A balance sheet 
E) A balanced scorecard 
A) An executive summary 
B) A master production schedule 
C) A promissory bill 
D) A balance sheet 
E) A balanced scorecard

Which of the following is true of modular design as an operations process?

A manufacturing unit of a commercial brewery can produce a maximum of 20,000 cans of beer per day.This refers to the _____ of the manufacturing unit.

From the perspective of manufacturers,the term standardization means:

How do operations managers ensure quality and efficiency during the transformation process of inputs into outputs?

Material-requirements planning can be,and often is,used in conjunction with just-in-time inventory management.

Which of the following is true of the transformation process in operations management?

The capacity of a restaurant would be the:

_____ employs specialized computer systems to actually guide and control the transformation process of inputs into outputs.

Money,employees,time,and equipment are examples of an airline's _____ in the transformation process.

The first step in quality control for any organization is:

The buying of all materials needed by an organization is called:

Which of the following does total quality management (TQM)involve?

ProCar Inc.is a reputed automobile company,and Coral Holidays Inc.is an established chain of travel agencies.How will the two businesses differ from each other?

Quality control refers to the:

Sampling as a method to determine whether a product meets quality standards is most likely to be used when:

Actual performance of a service provider's product typically occurs:

Tree Moon Hospitality Inc.has a chain of reputed hotels and resorts across the globe.First Care Inc.is a pharmaceutical company known for its breakthrough life-saving drugs.How will the two businesses differ from each other?

Which of the following is a popular method of scheduling materials that identifies all the major activities or events required to complete a project,arranges them in a sequence or path,determines the critical path,and estimates the time required for each event?

Which of the following is a basic component of material-requirements planning (MRP)?

The Dynamics of Business and Economics

Business Ethics and Social Responsibility

Business in a Borderless World

Options for Organizing Business

Small Business,entrepreneurship,and Franchising

The Nature of Management

Organization,teamwork,and Communication

Motivating the Workforce

Managing Human Resources

Customer-Driven Marketing

Dimensions of Marketing Strategy

Digital Marketing and Social Networking

Accounting and Financial Statements

Money and the Financial System

Financial Management and Securities Markets

Filters

Exam 8: Managing Service and Manufacturing Operations

Which of the following is true of modular design as an operations process?

A manufacturing unit of a commercial brewery can produce a maximum of 20,000 cans of beer per day.This refers to the _____ of the manufacturing unit.

From the perspective of manufacturers,the term standardization means:

How do operations managers ensure quality and efficiency during the transformation process of inputs into outputs?

Material-requirements planning can be,and often is,used in conjunction with just-in-time inventory management.

Which of the following is true of the transformation process in operations management?

The capacity of a restaurant would be the:

_____ employs specialized computer systems to actually guide and control the transformation process of inputs into outputs.

Money,employees,time,and equipment are examples of an airline's _____ in the transformation process.

The first step in quality control for any organization is:

The buying of all materials needed by an organization is called:

Which of the following does total quality management (TQM)involve?

ProCar Inc.is a reputed automobile company,and Coral Holidays Inc.is an established chain of travel agencies.How will the two businesses differ from each other?

Quality control refers to the:

Sampling as a method to determine whether a product meets quality standards is most likely to be used when:

Actual performance of a service provider's product typically occurs:

Tree Moon Hospitality Inc.has a chain of reputed hotels and resorts across the globe.First Care Inc.is a pharmaceutical company known for its breakthrough life-saving drugs.How will the two businesses differ from each other?

Which of the following is a popular method of scheduling materials that identifies all the major activities or events required to complete a project,arranges them in a sequence or path,determines the critical path,and estimates the time required for each event?

Which of the following is a basic component of material-requirements planning (MRP)?

The Dynamics of Business and Economics

Business Ethics and Social Responsibility

Business in a Borderless World

Options for Organizing Business

Small Business,entrepreneurship,and Franchising

The Nature of Management

Organization,teamwork,and Communication

Motivating the Workforce

Managing Human Resources

Customer-Driven Marketing

Dimensions of Marketing Strategy

Digital Marketing and Social Networking

Accounting and Financial Statements

Money and the Financial System

Financial Management and Securities Markets

Filters