Exam 8: Managing Service and Manufacturing Operations

A consumer electronics company is involved in the process of deciding what new products to manufacture and for what group of customers.Once this has been decided,it will need to determine what processes it will use to make these products as well as the facilities it needs to produce them.These decisions comprise _____.

Facility location decisions are significant for an organization because:

Irene is an employee involved in administering activities associated with making both tangible and intangible products that satisfy the needs of customers.Thus,Irene is a(n)_____.

An automobile company allows buyers to select the color,interiors,and features of their cars based on their individual requirements.Though most parts of the cars can be altered to meet the buyers' specifications,their outer body remains the same.This is an example of _____.

NF Goods Inc.is a contract manufacturer of laptops for a reputed consumer electronics company.It uses a facility layout in which the workers remain in one location,and the laptops move from one worker to another.Each person in turn performs his or her required tasks.Thus,NF Goods Inc.is using a _____.

Standardization becomes complex on a global scale because:

Minimizing inventory by providing an almost continuous flow of items from suppliers to the production facility is referred to as:

Marson Structures Inc.purchases cement,steel rods,and wooden panels to use in the construction of buildings,houses,and bridges.These inputs are considered as _____ for a construction business.

From the perspective of operations,shoe racks,beds,and tables made by a carpenter are:

It is especially difficult to measure quality characteristics when:

Which of the following accurately describes the difference between the terms operations and production?

A model of inventory management that identifies the optimum number of items to order to minimize the costs of managing them is called the:

The products of service providers tend to be more customized than those of manufacturers because:

In the context of operations management,which of the following is true of the transformation process?

_____ reflects the degree to which a good or service meets the demands and requirements of customers.

Production refers to all the activities and processes used in making both tangible and intangible products.

It can be extremely difficult for service providers to accurately estimate the demand for a service in order to match the right supply of the service because:

How are project organizations different from intermittent organizations?

Continuous improvement of an organization's goods and services is built around the notion that:

Identify a similarity between goods and services.