Exam 9: Marketing Implementation and Control
Exam 1: Marketing in Todays Economy38 Questions
Exam 2: Strategic Marketing Planning38 Questions
Exam 3: Collecting and Analyzing Marketing Information40 Questions
Exam 4: Developing Competitive Advantage and Strategic Focus40 Questions
Exam 5: Customers, Segmentation, and Target Marketing40 Questions
Exam 6: The Marketing Program81 Questions
Exam 7: Branding and Positioning40 Questions
Exam 8: Ethics and Social Responsibility in Marketing Strategy40 Questions
Exam 9: Marketing Implementation and Control40 Questions
Exam 10: Developing and Maintaining Long-Term Customer Relationships39 Questions
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Samsung shifted its operational focus from production to marketing and dropped over 50 low-budget brands in favor of a single master Samsung brand. What type of marketing implementation is this?
(Multiple Choice)
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With respect to evaluating and compensating employees, which of the following statements about outcome-based systems is FALSE?
(Multiple Choice)
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What is the difference between social control and cultural control?
(Multiple Choice)
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One of the links between strategic planning and marketing implementation is interdependency, which refers to the fact that:
(Multiple Choice)
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Work activities that absorb inputs to create information and communication outputs that ensure the consistent day-to-day operation of the firm are referred to as:
(Multiple Choice)
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Empowerment means allowing employees to make decisions on how to best perform their jobs.
(True/False)
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In the __________ approach to marketing implementation, marketing strategy is implemented as a part of the overall organizational vision.
(Multiple Choice)
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Which of the following best describes a price consideration in an internal marketing program?
(Multiple Choice)
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The basis premise of the implementation through change approach is that:
(Multiple Choice)
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Effective performance standards must reflect the uniqueness of the firm and its resources.
(True/False)
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Planning sessions, workshops, formal reports, and personal conversations are all part of the internal __________ that is necessary to implement marketing strategy using the internal marketing approach.
(Multiple Choice)
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Marketing implementation is often problematic, as marketing plans are usually devised by __________, while implementation is the responsibility of __________.
(Multiple Choice)
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The product, price, distribution, and promotion elements of an internal marketing program differ significantly from the elements in an external marketing program.
(True/False)
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What type of marketing controls consists of unwritten, employee-based mechanisms that subtly affect the behaviors of employees, both as individuals and in groups?
(Multiple Choice)
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__________ is/are considered to be the "glue" of successful implementation that binds the entire organization together as a single, functioning unit.
(Multiple Choice)
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Under an implementation by command approach, the top manager acts more like a coordinator.
(True/False)
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What type of control mechanisms are used during implementation to influence employee behaviors so that they will support the marketing strategy and its objectives?
(Multiple Choice)
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Identify and explain the three different types of informal controls used by employees. In your discussion, explain how each type of control affects marketing implementation.
(Essay)
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Cultural controls are similar to social controls, but they focus on the norms of the workgroup rather than the entire organization.
(True/False)
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