Exam 9: Marketing Implementation and Control

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Samsung shifted its operational focus from production to marketing and dropped over 50 low-budget brands in favor of a single master Samsung brand. What type of marketing implementation is this?

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With respect to evaluating and compensating employees, which of the following statements about outcome-based systems is FALSE?

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What is the difference between social control and cultural control?

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One of the links between strategic planning and marketing implementation is interdependency, which refers to the fact that:

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Work activities that absorb inputs to create information and communication outputs that ensure the consistent day-to-day operation of the firm are referred to as:

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Empowerment means ​allowing employees to make decisions on how to best perform their jobs.

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In the __________ approach to marketing implementation, marketing strategy is implemented as a part of the overall organizational vision.

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Which of the following best describes a price consideration in an internal marketing program? ​

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Which of the following is a goal of internal marketing?

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The basis premise of the implementation through change approach is that:

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Effective performance standards must reflect the uniqueness of the firm and its resources.

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Planning sessions, workshops, formal reports, and personal conversations are all part of the internal __________ that is necessary to implement marketing strategy using the internal marketing approach.

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Marketing implementation is often problematic, as marketing plans are usually devised by __________, while implementation is the responsibility of __________.

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The product, price, distribution, and promotion elements of an internal marketing program differ significantly from the elements in an external marketing program.

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What type of marketing controls consists of unwritten, employee-based mechanisms that subtly affect the behaviors of employees, both as individuals and in groups?

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__________ is/are considered to be the "glue" of successful implementation that binds the entire organization together as a single, functioning unit.

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Under an implementation by command approach, the top manager acts more like a coordinator.​

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What type of control mechanisms are used during implementation to influence employee behaviors so that they will support the marketing strategy and its objectives?

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Identify and explain the three different types of informal controls used by employees. In your discussion, explain how each type of control affects marketing implementation.

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Cultural controls are similar to social controls, but they focus on the norms of the workgroup rather than the entire organization.​

(True/False)
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