Question 1

How are clients engaged in the service coordination process? Check all that apply.

Accepted Answer

A) ____ keep client informed 
B) ____ case notes 
C) ____ selection of resources 
D) ____ input about preferences 
E) ____ monitoring
F.____ brokering 
A) ____ keep client informed 
B) ____ case notes 
C) ____ selection of resources 
D) ____ input about preferences 
E) ____ monitoring
F.____ brokering A, C, D

Question 2

Which of the following is not necessary for an effective referral?

Accepted Answer

A)  discuss with the client 
B)  follow-up on referral 
C)  schedule appointment 
D)  case summary 
A)  discuss with the client 
B)  follow-up on referral 
C)  schedule appointment 
D)  case summary D

Question 3

Knowing the available resources and the policies and procedures of agencies are useful to the:

Accepted Answer

A)  caregiver. 
B)  broker. 
C)  monitor. 
D)  evaluator. 
A)  caregiver. 
B)  broker. 
C)  monitor. 
D)  evaluator. B

Question 4

Once the referral is made, the helper's role becomes one of ______.

Accepted Answer

A)  advocate 
B)  broker 
C)  monitor 
D)  evaluator. 
A)  advocate 
B)  broker 
C)  monitor 
D)  evaluator.

Question 5

Activities of service coordination are:

Accepted Answer

A)  referring, following-up, and brokering. 
B)  identifying resources, referring, and evaluating. 
C)  developing resources, working with other professionals, and planning. 
D)  referring, monitoring, and working with other professionals. 
A)  referring, following-up, and brokering. 
B)  identifying resources, referring, and evaluating. 
C)  developing resources, working with other professionals, and planning. 
D)  referring, monitoring, and working with other professionals.

Question 6

The client has a choice of three training programs. What influences his/her choice?

Accepted Answer

A)  resource selection 
B)  evaluation criteria 
C)  values and preferences 
D)  goals and objectives 
A)  resource selection 
B)  evaluation criteria 
C)  values and preferences 
D)  goals and objectives

Question 7

Investigating the status of problems, client satisfaction, outcomes, and case continuation or closure are part of:

Accepted Answer

A)  evaluation. 
B)  implementation. 
C)  monitoring. 
D)  plan review. 
A)  evaluation. 
B)  implementation. 
C)  monitoring. 
D)  plan review.

Question 8

Important skills when working with other professionals are ______ skills.

Accepted Answer

A)  communication 
B)  advocacy 
C)  brokering 
D)  monitoring 
A)  communication 
B)  advocacy 
C)  brokering 
D)  monitoring

Question 9

Service coordination follows:

Accepted Answer

A)  brokering services. 
B)  implementation. 
C)  resource identification. 
D)  plan development. 
A)  brokering services. 
B)  implementation. 
C)  resource identification. 
D)  plan development.

Question 10

Linking, monitoring, and advocating are the activities of:

Accepted Answer

A)  brokering services. 
B)  service coordination. 
C)  making referrals. 
D)  implementation. 
A)  brokering services. 
B)  service coordination. 
C)  making referrals. 
D)  implementation.

How are clients engaged in the service coordination process? Check all that apply.

Which of the following is not necessary for an effective referral?

Knowing the available resources and the policies and procedures of agencies are useful to the:

Once the referral is made, the helper's role becomes one of ______.

Activities of service coordination are:

The client has a choice of three training programs. What influences his/her choice?

Investigating the status of problems, client satisfaction, outcomes, and case continuation or closure are part of:

Important skills when working with other professionals are ______ skills.

Service coordination follows:

Linking, monitoring, and advocating are the activities of:

Introducing the Helping Process

The Assessment Phase

Assessment Skills

Effective Intake Interviewing

Interviewing Skills

Service-Delivery Planning

Planning Skills

Building a Case File

Skills to Build the Case File

Providing Services

Implementation and Termination Skills

Filters

Exam 10: Coordinating Services

How are clients engaged in the service coordination process? Check all that apply.

Which of the following is not necessary for an effective referral?

Knowing the available resources and the policies and procedures of agencies are useful to the:

Once the referral is made, the helper's role becomes one of ______.

Activities of service coordination are:

The client has a choice of three training programs. What influences his/her choice?

Investigating the status of problems, client satisfaction, outcomes, and case continuation or closure are part of:

Important skills when working with other professionals are ______ skills.

Service coordination follows:

Linking, monitoring, and advocating are the activities of:

Introducing the Helping Process

The Assessment Phase

Assessment Skills

Effective Intake Interviewing

Interviewing Skills

Service-Delivery Planning

Planning Skills

Building a Case File

Skills to Build the Case File

Providing Services

Implementation and Termination Skills

Filters