Question 1

Substantial, measurable, achievable, realistic, and time- bound, otherwise known as SMART, refer to the learning objectives determined in an overall training program.

Accepted Answer

A) True 
 B)False

Question 2

Two of the four methods used to develop managers are ____________ , ____________ .

Accepted Answer

coaching, job rotati

Question 3

Praise or positive reinforcement is best done:

Accepted Answer

A)  immediately following the desired behavior. 
B)  in front of all the managers. 
C)  in private. 
D)  in front of the employee's peers. 
E)  following the employee's shift. 
A)  immediately following the desired behavior. 
B)  in front of all the managers. 
C)  in private. 
D)  in front of the employee's peers. 
E)  following the employee's shift.

Question 4

Considering the high turn- over rate, training is more of a cost than an investment.

Accepted Answer

A) True 
 B)False

Question 5

Rules, regulations, and policies are included in the ___________covered by a comprehensive orientation program.

Accepted Answer

The answer of Rules, regulations, and policies are included in...

Question 6

How can employers ensure that employees are not overloaded with information during orientation and training?

Accepted Answer

A)  Ask employees to sign a contract saying they understand all the information covered in training and orientation. 
B)  Set up a time during the orientation and training program for employees to ask questions. 
C)  Give employees the information in the form of an employee handbook. 
D)  Make sure employees actively participate during orientation and training. 
A)  Ask employees to sign a contract saying they understand all the information covered in training and orientation. 
B)  Set up a time during the orientation and training program for employees to ask questions. 
C)  Give employees the information in the form of an employee handbook. 
D)  Make sure employees actively participate during orientation and training.

Question 7

Orientation is "the formal process of familiarizing new employees with ___________,____________, and ____________."

Accepted Answer

the organi

Question 8

Which of the following is the level at which a needs assessment should be done?

Accepted Answer

A)  Person analysis 
B)  Task analysis 
C)  Organizational analysis 
D)  All of the above 
E)  None of the above 
A)  Person analysis 
B)  Task analysis 
C)  Organizational analysis 
D)  All of the above 
E)  None of the above

Question 9

On the job training is _____________,___________ _ , and ___________.

Accepted Answer

fast, flex

Question 10

Coaching is:

Accepted Answer

A)  ongoing, daily instruction. 
B)  provided by a supervisor. 
C)  the oldest method of management development. 
D)  none of the above. 
E)  all of the above. 
A)  ongoing, daily instruction. 
B)  provided by a supervisor. 
C)  the oldest method of management development. 
D)  none of the above. 
E)  all of the above.

Question 11

What does a career development program consist of?

Accepted Answer

A career development program consists of

Question 12

What is the purpose of the evaluation of and follow- up to an orientation program?

Accepted Answer

The evaluation determines how

Question 13

Feedback and follow- up are necessary so that managers are able to gauge if their employees are content.

Accepted Answer

A) True 
 B)False

Question 14

The one downside to learner- controlled instruction is:

Accepted Answer

A)  the high cost. 
B)  its overall effectiveness. 
C)  the equipment required for the program. 
D)  the time it takes to develop the program. 
E)  none of the above. 
A)  the high cost. 
B)  its overall effectiveness. 
C)  the equipment required for the program. 
D)  the time it takes to develop the program. 
E)  none of the above.

Question 15

List the four things that must de developed for conducting a job analysis.

Accepted Answer

The process for conducting a j

Question 16

A typical management program revolves around three things: training existing managers, promoting people from within, and developing programs for management trainees.

Accepted Answer

A) True 
 B)False

Question 17

Group training is especially effective for teaching___________ .

Accepted Answer

human rela

Question 18

What are the two different manners in which people receive rewards? Please give an example of each.

Accepted Answer

People can receive rewards internally or

Substantial, measurable, achievable, realistic, and time- bound, otherwise known as SMART, refer to the learning objectives determined in an overall training program.

Two of the four methods used to develop managers are , .

Praise or positive reinforcement is best done:

Considering the high turn- over rate, training is more of a cost than an investment.

Rules, regulations, and policies are included in the ___________covered by a comprehensive orientation program.

How can employers ensure that employees are not overloaded with information during orientation and training?

Orientation is "the formal process of familiarizing new employees with _,, and __."

Which of the following is the level at which a needs assessment should be done?

On the job training is ___,_ _ , and ___________.

Coaching is:

What does a career development program consist of?

What is the purpose of the evaluation of and follow- up to an orientation program?

Feedback and follow- up are necessary so that managers are able to gauge if their employees are content.

The one downside to learner- controlled instruction is:

List the four things that must de developed for conducting a job analysis.

A typical management program revolves around three things: training existing managers, promoting people from within, and developing programs for management trainees.

Group training is especially effective for teaching___________ .

What are the two different manners in which people receive rewards? Please give an example of each.

Introduction

Understanding the Customer

Developing a Marketing Plan

Promoting the Operation

Pricing and Designing the Menu

Delivering Quality Service

The Physical Facility

Food and Beverage: From Supplier to Customer

Kitchen Equipment and Interiors: Selection, Maintenance and Energy Management

Sanitation and Food Safety

Controlling Costs

Employee Selection

Motivating the Employee

Restaurant Manager 2010

Filters

Exam 13: Training and Development

Substantial, measurable, achievable, realistic, and time- bound, otherwise known as SMART, refer to the learning objectives determined in an overall training program.

Two of the four methods used to develop managers are ____________ , ____________ .

Praise or positive reinforcement is best done:

Considering the high turn- over rate, training is more of a cost than an investment.

Rules, regulations, and policies are included in the ___________covered by a comprehensive orientation program.

How can employers ensure that employees are not overloaded with information during orientation and training?

Orientation is "the formal process of familiarizing new employees with ___________,____________, and ____________."

Which of the following is the level at which a needs assessment should be done?

On the job training is _____________,___________ _ , and ___________.

Coaching is:

What does a career development program consist of?

What is the purpose of the evaluation of and follow- up to an orientation program?

Feedback and follow- up are necessary so that managers are able to gauge if their employees are content.

The one downside to learner- controlled instruction is:

List the four things that must de developed for conducting a job analysis.

A typical management program revolves around three things: training existing managers, promoting people from within, and developing programs for management trainees.

Group training is especially effective for teaching___________ .

What are the two different manners in which people receive rewards? Please give an example of each.

Introduction

Understanding the Customer

Developing a Marketing Plan

Promoting the Operation

Pricing and Designing the Menu

Delivering Quality Service

The Physical Facility

Food and Beverage: From Supplier to Customer

Kitchen Equipment and Interiors: Selection, Maintenance and Energy Management

Sanitation and Food Safety

Controlling Costs

Employee Selection

Motivating the Employee

Restaurant Manager 2010

Filters

Two of the four methods used to develop managers are , .

Orientation is "the formal process of familiarizing new employees with _,, and __."

On the job training is ___,_ _ , and ___________.