Question 1

Which of the following is true about using case studies?

Accepted Answer

A)  It uses the work area itself as a training environment. 
B)  The actual solution is less important than the process the group went through in arriving at it. 
C)  It is the most effective group training method. 
D)  It may involve responding to a situation where the customer complains about the food. 
E)  All of the above. 
A)  It uses the work area itself as a training environment. 
B)  The actual solution is less important than the process the group went through in arriving at it. 
C)  It is the most effective group training method. 
D)  It may involve responding to a situation where the customer complains about the food. 
E)  All of the above. B

Question 2

The final part of an orientation program is to review the material within the employee handbook with the new hire and answer any questions they may have.

Accepted Answer

A) True 
 B)False  False

Question 3

Explain the three general types of training.

Accepted Answer

The three general types of training are learner- controlled, individual, and group instruction. In learner- controlled programs, employees learn individually and at their own pace. This type of training is without a trainer. Trainees can select a videotape presentation, a programmed instruction manual, or a computer interactive program and use them when it's most convenient for them. These programs are especially effective with large groups doing the same job, where the turnover is high, with repetitive tasks, and/or when there are large numbers of temporary employees who must be trained. The most commonly used individual training method is on- the- job training because it's fast, flexible, and inexpensive. There are four steps involved: preparation, presentation, practice, and feedback. Preparation includes the development of what is to be taught, how it is to be taught, why it is important, and the standards to be achieved. The job is broken down into parts, which are then listed in order of importance. The presentation step involves the following: saying or doing something to put the employee at ease, finding out what the trainee already knows about the task at hand in order to communicate at a level appropriate to the trainee, explaining the entire job with a description of how and where it fits into the entire operation, and to demonstrate the job at a normal pace and then more slowly. Lastly, feedback is the step that determines the extent to which the training objectives have been met.

Question 4

Explain the main differences between learning and training.

Accepted Answer

Learning does not take place u

Question 5

In learner- controlled programs, employees are trained as a group using videotaped presentations, programmed instruction manuals, or computer interactive programs.

Accepted Answer

A) True 
 B)False

Question 6

List and explain the three major areas that should be covered by a comprehensive orientation program.

Accepted Answer

A comprehensive orientation program shou

Question 7

Job specification is:

Accepted Answer

A)  a list of knowledge, skills, and abilities needed to perform the job. 
B)  an inventory of all the tasks that must be performed as a part of that job. 
C)  comprised of four parts: what is to be done, what materials are needed, how it is to be done, and why that step is important. 
D)  a detailed description of how the job is to be done. 
E)  a description of the job and what it entails. 
A)  a list of knowledge, skills, and abilities needed to perform the job. 
B)  an inventory of all the tasks that must be performed as a part of that job. 
C)  comprised of four parts: what is to be done, what materials are needed, how it is to be done, and why that step is important. 
D)  a detailed description of how the job is to be done. 
E)  a description of the job and what it entails.

Question 8

A comprehensive orientation program should cover three major areas: the organization, the job, and the work unit.

Accepted Answer

A) True 
 B)False

Question 9

Retention is improved when the new material is:

Accepted Answer

A)  condensed into one or two sessions. 
B)  spread out over several sessions. 
C)  experienced rather than explained. 
D)  explained verbally and shown visually. 
E)  none of above. 
A)  condensed into one or two sessions. 
B)  spread out over several sessions. 
C)  experienced rather than explained. 
D)  explained verbally and shown visually. 
E)  none of above.

Question 10

A job breakdown is comprised of ___________, ___________,____________ , and___________.

Accepted Answer

what is to be done,

Question 11

Three things a well- trained group of employees should result in___________ ,___________,and ___________.

Accepted Answer

answers may vary: reduction of

Question 12

Describe the steps involved in developing and implementing a training program.

Accepted Answer

There are seven steps involved in a trai

Question 13

The three general types of training are ____________ ,___________ _,___________ .

Accepted Answer

learner- controlled,

Question 14

The methods used to develop managers should be left to chance; that allows trainers to adjust the method based on the type of manager he/she is dealing with.

Accepted Answer

A) True 
 B)False

Question 15

The four steps involved in on- the- job training are preparation, presentation, practice, and feedback.

Accepted Answer

A) True 
 B)False

Question 16

Training is most often done by:

Accepted Answer

A)  the restaurant manager. 
B)  the department manager. 
C)  the human resource director. 
D)  seasoned employees. 
E)  a hired professional trainer. 
A)  the restaurant manager. 
B)  the department manager. 
C)  the human resource director. 
D)  seasoned employees. 
E)  a hired professional trainer.

Question 17

___________practice is more effective than reading or listening.

Accepted Answer

The answer of ___________practice is more effective than reading or...

Question 18

The most commonly used individual training method is on- the- job training.

Accepted Answer

A) True 
 B)False

Question 19

Examples of ____________ ,___________ , and___________ , which are the three pieces of the first step within the job breakdown, are "approach the table," "stand erect, look at the guests, smile, and greet them pleasantly," and "you 'win' by your first contact when you are pleasant and personable."

Accepted Answer

what to do

Question 20

Effective trainers are all of the following except:

Accepted Answer

A)  remote. 
B)  good role models. 
C)  optimistic and enthusiastic. 
D)  objective. 
E)  aware of, understand, and accept the differences in people. 
A)  remote. 
B)  good role models. 
C)  optimistic and enthusiastic. 
D)  objective. 
E)  aware of, understand, and accept the differences in people.

Which of the following is true about using case studies?

The final part of an orientation program is to review the material within the employee handbook with the new hire and answer any questions they may have.

Explain the three general types of training.

Explain the main differences between learning and training.

In learner- controlled programs, employees are trained as a group using videotaped presentations, programmed instruction manuals, or computer interactive programs.

List and explain the three major areas that should be covered by a comprehensive orientation program.

Job specification is:

A comprehensive orientation program should cover three major areas: the organization, the job, and the work unit.

Retention is improved when the new material is:

A job breakdown is comprised of _____, _, , and___.

Three things a well- trained group of employees should result in_____ ,_,and _______.

Describe the steps involved in developing and implementing a training program.

The three general types of training are __ ,_ _,___________ .

The methods used to develop managers should be left to chance; that allows trainers to adjust the method based on the type of manager he/she is dealing with.

The four steps involved in on- the- job training are preparation, presentation, practice, and feedback.

Training is most often done by:

___________practice is more effective than reading or listening.

The most commonly used individual training method is on- the- job training.

Examples of ______ ,_ , and_______ , which are the three pieces of the first step within the job breakdown, are "approach the table," "stand erect, look at the guests, smile, and greet them pleasantly," and "you 'win' by your first contact when you are pleasant and personable."

Effective trainers are all of the following except:

Introduction

Understanding the Customer

Developing a Marketing Plan

Promoting the Operation

Pricing and Designing the Menu

Delivering Quality Service

The Physical Facility

Food and Beverage: From Supplier to Customer

Kitchen Equipment and Interiors: Selection, Maintenance and Energy Management

Sanitation and Food Safety

Controlling Costs

Employee Selection

Motivating the Employee

Restaurant Manager 2010

Filters

Exam 13: Training and Development

Which of the following is true about using case studies?

The final part of an orientation program is to review the material within the employee handbook with the new hire and answer any questions they may have.

Explain the three general types of training.

Explain the main differences between learning and training.

In learner- controlled programs, employees are trained as a group using videotaped presentations, programmed instruction manuals, or computer interactive programs.

List and explain the three major areas that should be covered by a comprehensive orientation program.

Job specification is:

A comprehensive orientation program should cover three major areas: the organization, the job, and the work unit.

Retention is improved when the new material is:

A job breakdown is comprised of ___________, ___________,____________ , and___________.

Three things a well- trained group of employees should result in___________ ,___________,and ___________.

Describe the steps involved in developing and implementing a training program.

The three general types of training are ____________ ,___________ _,___________ .

The methods used to develop managers should be left to chance; that allows trainers to adjust the method based on the type of manager he/she is dealing with.

The four steps involved in on- the- job training are preparation, presentation, practice, and feedback.

Training is most often done by:

___________practice is more effective than reading or listening.

The most commonly used individual training method is on- the- job training.

Examples of ____________ ,___________ , and___________ , which are the three pieces of the first step within the job breakdown, are "approach the table," "stand erect, look at the guests, smile, and greet them pleasantly," and "you 'win' by your first contact when you are pleasant and personable."

Effective trainers are all of the following except:

Introduction

Understanding the Customer

Developing a Marketing Plan

Promoting the Operation

Pricing and Designing the Menu

Delivering Quality Service

The Physical Facility

Food and Beverage: From Supplier to Customer

Kitchen Equipment and Interiors: Selection, Maintenance and Energy Management

Sanitation and Food Safety

Controlling Costs

Employee Selection

Motivating the Employee

Restaurant Manager 2010

Filters

A job breakdown is comprised of _____, _, , and___.

Three things a well- trained group of employees should result in_____ ,_,and _______.

The three general types of training are __ ,_ _,___________ .

Examples of ______ ,_ , and_______ , which are the three pieces of the first step within the job breakdown, are "approach the table," "stand erect, look at the guests, smile, and greet them pleasantly," and "you 'win' by your first contact when you are pleasant and personable."