Exam 1: Introduction
Exam 1: Introduction38 Questions
Exam 2: Understanding the Customer38 Questions
Exam 3: Developing a Marketing Plan37 Questions
Exam 4: Promoting the Operation38 Questions
Exam 5: Pricing and Designing the Menu35 Questions
Exam 6: Delivering Quality Service38 Questions
Exam 7: The Physical Facility38 Questions
Exam 8: Food and Beverage: From Supplier to Customer38 Questions
Exam 9: Kitchen Equipment and Interiors: Selection, Maintenance and Energy Management38 Questions
Exam 10: Sanitation and Food Safety38 Questions
Exam 11: Controlling Costs38 Questions
Exam 12: Employee Selection38 Questions
Exam 13: Training and Development38 Questions
Exam 14: Motivating the Employee38 Questions
Exam 15: Restaurant Manager 201038 Questions
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On any given day in the United States about half the population will be customers of the foodservice industry.
Free
(True/False)
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Correct Answer:
True
The greatest recent growth for contractors has been in primary- and secondary- school markets because they have:
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(Multiple Choice)
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Correct Answer:
C
It is anticipated that the quick- service segment of the industry, clearly the healthiest overall, will experience explosive growth in the next few years.
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(True/False)
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Correct Answer:
False
What type of restaurant relies on promotional tie- ins? Why are promotional tie- ins so important for this type of restaurant?
(Essay)
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Counter service allows customers to sit at a counter facing the production area.
(True/False)
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Using convenience items will result in greater labor cost but lower food cost.
(True/False)
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Most restaurants operate on relatively ___________profit margins.
(Short Answer)
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In recent years pizza chains have pursued a strategy of competing on price by targeting___________and young families.
(Short Answer)
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In the early stages of a new operation, the restaurant goes through an introductory stage in which the___________ is introduced into the marketplace.
(Short Answer)
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The___________ manager waits until trends work their way through society and manifest themselves.
(Short Answer)
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In recent years sandwich chains have responded to customer demand for healthier items by doing what?
(Multiple Choice)
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Which is the largest contractor, with 29 percent of the market?
(Multiple Choice)
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Menus that are variable are used in fast- food and specialty operations.
(True/False)
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Lack of sales often comes from a lack ___________of and creativity in developing new ideas.
(Short Answer)
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Describe frequency of menu change and how it can affect an operation.
(Essay)
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An advantage of à la carte menus is their perception of being:
(Multiple Choice)
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Restaurateurs most frequently use family and friends, food and equipment vendors, and printed materials as sources of information.
(True/False)
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