Question 1

________is conformity to specific models-defined by sets of rules and norms-that are considered proper in a given situation.

Accepted Answer

A) Differentiation 
B) Standardization 
C) Management 
D) Integration 
A) Differentiation 
B) Standardization 
C) Management 
D) Integration

Question 2

A small group of scientists began looking for ways to treat a certain illness. They developed a drug that was extremely successful and had to hire 300 people to produce and market the drug. The company was once innovative, but now has problems getting products to market quickly. The founder is wondering why a high division of labor has failed to be effective.

Accepted Answer

It is highly probable that this division

Question 3

Amazon.com ensured customer service through all the design choices except ________.

Accepted Answer

A) empowerment 
B) mutual adjustment 
C) centralized control 
D) decentralized control 
A) empowerment 
B) mutual adjustment 
C) centralized control 
D) decentralized control

Question 4

________is the extent to which an organization depends on rules and procedures.

Accepted Answer

A) Socialization 
B) Vertical differentiation 
C) Formalization 
D) Horizontal differentiation 
A) Socialization 
B) Vertical differentiation 
C) Formalization 
D) Horizontal differentiation

Question 5

Grouping tasks into roles is part of________ .

Accepted Answer

A) integration 
B) horizontal differentiation 
C) vertical differentiation 
D) formalization 
A) integration 
B) horizontal differentiation 
C) vertical differentiation 
D) formalization

Question 6

Mechanistic structures usually have a high level of formalization.

Accepted Answer

A) True 
 B)False

Question 7

According to Burns and Stalker, an organization should ________its structure to match its environment for effectiveness.

Accepted Answer

A) adapt 
B) centralize 
C) simplify 
D) decentralize 
A) adapt 
B) centralize 
C) simplify 
D) decentralize

Question 8

Lawrence and Lorsch found that subunits in an organization respond to subparts of the environment.

Accepted Answer

A) True 
 B)False

Question 9

________is the power to hold people accountable for their actions and to make decisions concerning the use of resources.

Accepted Answer

A) Function 
B) Control 
C) Differentiation 
D) Authority 
A) Function 
B) Control 
C) Differentiation 
D) Authority

Question 10

According to Lawrence and Lorsch, a poor fit between an organization and its environment leads to________ .

Accepted Answer

A) failure 
B) profit minimization 
C) success 
D) effectiveness 
A) failure 
B) profit minimization 
C) success 
D) effectiveness

Question 11

According to Burns and Stalker, an organization in a stable environment should:

Accepted Answer

A) use mutual adjustment. 
B) adopt a mechanistic structure. 
C) use complex integrating mechanisms. 
D) adopt an organic structure. 
A) use mutual adjustment. 
B) adopt a mechanistic structure. 
C) use complex integrating mechanisms. 
D) adopt an organic structure.

Question 12

The simplest integrating mechanism is simply direct contact between people in different subunits.

Accepted Answer

A) True 
 B)False

Question 13

A disadvantage of centralization is that:

Accepted Answer

A) it is hard to predict employees' behavior. 
B) top managers may neglect operational decision- making about day- to- day activities such as hiring. 
C) top managers may neglect strategic decision- making about future organizational activities such as deciding on which strategy to use to expand globally. 
D) it makes coordination difficult. 
A) it is hard to predict employees' behavior. 
B) top managers may neglect operational decision- making about day- to- day activities such as hiring. 
C) top managers may neglect strategic decision- making about future organizational activities such as deciding on which strategy to use to expand globally. 
D) it makes coordination difficult.

Question 14

Which of the following is not a characteristic of a mechanistic structure?

Accepted Answer

A) Roles are clearly defined. 
B) The information flow is mainly vertical. 
C) Complex integrating mechanisms are used. 
D) The informal organization is very status conscious. 
A) Roles are clearly defined. 
B) The information flow is mainly vertical. 
C) Complex integrating mechanisms are used. 
D) The informal organization is very status conscious.

Question 15

Nortel adopted a more centralized structure in its re- engineering.

Accepted Answer

A) True 
 B)False

Question 16

A regular customer went to a retail store that required two forms of identification to process a check. Because the customer had only one form of identification, the clerk refused to accept the check, and this action resulted in lost business. What is the design challenge this organization faces?

Accepted Answer

A) Balancing differentiation and integration 
B) Balancing standardization and mutual adjustment 
C) Coordinating the informal and formal organizations 
D) Balancing centralization and decentralization 
A) Balancing differentiation and integration 
B) Balancing standardization and mutual adjustment 
C) Coordinating the informal and formal organizations 
D) Balancing centralization and decentralization

Question 17

In a complex organization, both the division of labor and differentiation are high.

Accepted Answer

A) True 
 B)False

Question 18

External rules often become internalized norms.

Accepted Answer

A) True 
 B)False

Question 19

The opposite of standardization is ________.

Accepted Answer

A) de- standardization 
B) customization 
C) decentralization 
D) mutual adjustment 
A) de- standardization 
B) customization 
C) decentralization 
D) mutual adjustment

Question 20

An organization that differentiates too much will experience higher costs in terms of the amount of time spent on coordinating activities.

Accepted Answer

A) True 
 B)False

________is conformity to specific models-defined by sets of rules and norms-that are considered proper in a given situation.

Amazon.com ensured customer service through all the design choices except ________.

________is the extent to which an organization depends on rules and procedures.

Grouping tasks into roles is part of________ .

Mechanistic structures usually have a high level of formalization.

According to Burns and Stalker, an organization should ________its structure to match its environment for effectiveness.

Lawrence and Lorsch found that subunits in an organization respond to subparts of the environment.

________is the power to hold people accountable for their actions and to make decisions concerning the use of resources.

According to Lawrence and Lorsch, a poor fit between an organization and its environment leads to________ .

According to Burns and Stalker, an organization in a stable environment should:

The simplest integrating mechanism is simply direct contact between people in different subunits.

A disadvantage of centralization is that:

Which of the following is not a characteristic of a mechanistic structure?

Nortel adopted a more centralized structure in its re- engineering.

A regular customer went to a retail store that required two forms of identification to process a check. Because the customer had only one form of identification, the clerk refused to accept the check, and this action resulted in lost business. What is the design challenge this organization faces?

In a complex organization, both the division of labor and differentiation are high.

External rules often become internalized norms.

The opposite of standardization is ________.

An organization that differentiates too much will experience higher costs in terms of the amount of time spent on coordinating activities.

Organizations and Organizational Effectiveness

Organizational Stakeholders, Management, and Ethics

Managing in a Changing Global Environment

Designing Organizational Structure: Coordination, Communication, and Control

Designing Organizational Structure: Specialization and Coordination

Creating and Managing Organizational Culture

Organizational Design and Strategy in a Changing Global Environment

Organizational Design, Competencies, and Technology

Types and Forms of Organizational Change

Organizational Transformations: Birth, Growth, Decline, and Death

Decision Making, Learning, Knowledge Management, and Information Technology

Innovation, Entrepreneurship, and Creativity

Managing Conflict, Power, and Politics

Filters

Exam 4: Basic Challenges of Organizational Design

________is conformity to specific models-defined by sets of rules and norms-that are considered proper in a given situation.

Amazon.com ensured customer service through all the design choices except ________.

________is the extent to which an organization depends on rules and procedures.

Grouping tasks into roles is part of________ .

Mechanistic structures usually have a high level of formalization.

According to Burns and Stalker, an organization should ________its structure to match its environment for effectiveness.

Lawrence and Lorsch found that subunits in an organization respond to subparts of the environment.

________is the power to hold people accountable for their actions and to make decisions concerning the use of resources.

According to Lawrence and Lorsch, a poor fit between an organization and its environment leads to________ .

According to Burns and Stalker, an organization in a stable environment should:

The simplest integrating mechanism is simply direct contact between people in different subunits.

A disadvantage of centralization is that:

Which of the following is not a characteristic of a mechanistic structure?

Nortel adopted a more centralized structure in its re- engineering.

A regular customer went to a retail store that required two forms of identification to process a check. Because the customer had only one form of identification, the clerk refused to accept the check, and this action resulted in lost business. What is the design challenge this organization faces?

In a complex organization, both the division of labor and differentiation are high.

External rules often become internalized norms.

The opposite of standardization is ________.

An organization that differentiates too much will experience higher costs in terms of the amount of time spent on coordinating activities.

Organizations and Organizational Effectiveness

Organizational Stakeholders, Management, and Ethics

Managing in a Changing Global Environment

Designing Organizational Structure: Coordination, Communication, and Control

Designing Organizational Structure: Specialization and Coordination

Creating and Managing Organizational Culture

Organizational Design and Strategy in a Changing Global Environment

Organizational Design, Competencies, and Technology

Types and Forms of Organizational Change

Organizational Transformations: Birth, Growth, Decline, and Death

Decision Making, Learning, Knowledge Management, and Information Technology

Innovation, Entrepreneurship, and Creativity

Managing Conflict, Power, and Politics

Filters