Question 1

Which of the following is false?

Accepted Answer

A) Expressed warranties are better than implied warranties. 
B) Warranties only serve to protect manufacturers. 
C) Warranties protect consumers. 
D) Consumers have to do things such as mail in the registration card or the warranty may be invalid. 
A) Expressed warranties are better than implied warranties. 
B) Warranties only serve to protect manufacturers. 
C) Warranties protect consumers. 
D) Consumers have to do things such as mail in the registration card or the warranty may be invalid. C

Question 2

What are at least five steps to follow before buying a good or service?

Accepted Answer

1. Deciding in advance what is needed and affordable.
2.	Researching the product or service.
3.	Asking friends, family and co-workers about their opinions.
4.	Shopping around in person.
5.	Reading and understanding warranties and contracts.
6.	Finding out about refund and return policies.
7.	Getting items in writing.
8.	Being wary of buying from door to door salespeople.
9.	Not signing contracts until all blanks are filled in.
10.	Knowing that certain areas are complaint-prone.

Question 3

Whose main purpose is to set a standard by which merchants operating in more than one state can comply more easily with that stateʹs laws?

Accepted Answer

A) FTC 
B) UCC 
C) FCC 
D) SEC 
A) FTC 
B) UCC 
C) FCC 
D) SEC B

Question 4

What is SOCAP?

Accepted Answer

The Society of Consumer Affairs Professi

Question 5

What percentage of consumers, who have experienced a fraud, actually complain to their stateʹs attorney general?

Accepted Answer

A) 2% 
B) 22% 
C) 75% 
D) 45% 
A) 2% 
B) 22% 
C) 75% 
D) 45%

Question 6

Self-regulatory organizations are also known as _________.

Accepted Answer

Third-Part

Question 7

A(n)_________is a civil wrong that causes either (or both)emotional or physical injury.

Accepted Answer

The answer of A(n)_________is a civil wrong that causes either...

Question 8

The consumerʹs buying experience and a companyʹs reputation play into consumer satisfaction and expectations.

Accepted Answer

A) True 
 B)False

Question 9

Name at least ten ways to be a responsible consumer.

Accepted Answer

Being honest, being realistic, avoiding

Question 10

There are state, county, and city government consumer protection offices.

Accepted Answer

A) True 
 B)False

Question 11

Warranties that are not written but that are inherently understood are

Accepted Answer

A) implied warranties. 
B) written warranties. 
C) common warranties. 
D) merchantability warranties. 
A) implied warranties. 
B) written warranties. 
C) common warranties. 
D) merchantability warranties.

Question 12

The first step in consumer redress is

Accepted Answer

A) go to the headquarters. 
B) go to the manufacturer. 
C) get a lawyer. 
D) go to the business that sold the good or service. 
A) go to the headquarters. 
B) go to the manufacturer. 
C) get a lawyer. 
D) go to the business that sold the good or service.

Question 13

The term warranty and guarantee can be used interchangeably.

Accepted Answer

A) True 
 B)False

Question 14

Most products have a consumer complaint toll-free line or mailing/emailing address on the box or product label.

Accepted Answer

A) True 
 B)False

Question 15

Laws to protect consumers through agencies of the federal and state government are

Accepted Answer

A) regulatory laws. 
B) common laws. 
C) constitutional laws. 
D) statutory laws. 
A) regulatory laws. 
B) common laws. 
C) constitutional laws. 
D) statutory laws.

Question 16

What qualities does a legally binding contract have?

Accepted Answer

A legally binding contract has

Question 17

The BBB rates individual products and brands.

Accepted Answer

A) True 
 B)False

Question 18

Laws enacted by the legislative branch of government are called

Accepted Answer

A) regulatory laws. 
B) common laws. 
C) statutory laws. 
D) constitutional laws. 
A) regulatory laws. 
B) common laws. 
C) statutory laws. 
D) constitutional laws.

Question 19

The offices of the_________ mediates disputes, offers counseling and mediation services, and other out-of-court means to resolve conflict.

Accepted Answer

The answer of The offices of the_________ mediates disputes, offers...

Question 20

Poor quality products are considered fraud.

Accepted Answer

A) True 
 B)False

Which of the following is false?

What are at least five steps to follow before buying a good or service?

Whose main purpose is to set a standard by which merchants operating in more than one state can comply more easily with that stateʹs laws?

What is SOCAP?

What percentage of consumers, who have experienced a fraud, actually complain to their stateʹs attorney general?

Self-regulatory organizations are also known as _________.

A(n)_________is a civil wrong that causes either (or both)emotional or physical injury.

The consumerʹs buying experience and a companyʹs reputation play into consumer satisfaction and expectations.

Name at least ten ways to be a responsible consumer.

There are state, county, and city government consumer protection offices.

Warranties that are not written but that are inherently understood are

The first step in consumer redress is

The term warranty and guarantee can be used interchangeably.

Most products have a consumer complaint toll-free line or mailing/emailing address on the box or product label.

Laws to protect consumers through agencies of the federal and state government are

What qualities does a legally binding contract have?

The BBB rates individual products and brands.

Laws enacted by the legislative branch of government are called

The offices of the_________ mediates disputes, offers counseling and mediation services, and other out-of-court means to resolve conflict.

Poor quality products are considered fraud.

Consumers in a Changing World

The Consumer Movement

Consumer Theories and Developing a Model

Government Protection, Nongovernmental Proconsumer Groups, and Media

Buying Process, Brands, and Product Development

Decision Making and the Influence of Advertising

Food and Beverage Issues

Health and Wellness Issues

Ownership, Safety and Repairs

The Internet and Identity Theft

Being a Better Consumer of Housing and Vehicles

Saving, Banking, Debt, and Credit Issues

Insurance and Investment Issues

Ethics and Globalization

Filters

Exam 4: Consumer Responsibilities, Redress, and Law

Which of the following is false?

What are at least five steps to follow before buying a good or service?

Whose main purpose is to set a standard by which merchants operating in more than one state can comply more easily with that stateʹs laws?

What is SOCAP?

What percentage of consumers, who have experienced a fraud, actually complain to their stateʹs attorney general?

Self-regulatory organizations are also known as _________.

A(n)_________is a civil wrong that causes either (or both)emotional or physical injury.

The consumerʹs buying experience and a companyʹs reputation play into consumer satisfaction and expectations.

Name at least ten ways to be a responsible consumer.

There are state, county, and city government consumer protection offices.

Warranties that are not written but that are inherently understood are

The first step in consumer redress is

The term warranty and guarantee can be used interchangeably.

Most products have a consumer complaint toll-free line or mailing/emailing address on the box or product label.

Laws to protect consumers through agencies of the federal and state government are

What qualities does a legally binding contract have?

The BBB rates individual products and brands.

Laws enacted by the legislative branch of government are called

The offices of the_________ mediates disputes, offers counseling and mediation services, and other out-of-court means to resolve conflict.

Poor quality products are considered fraud.

Consumers in a Changing World

The Consumer Movement

Consumer Theories and Developing a Model

Government Protection, Nongovernmental Proconsumer Groups, and Media

Buying Process, Brands, and Product Development

Decision Making and the Influence of Advertising

Food and Beverage Issues

Health and Wellness Issues

Ownership, Safety and Repairs

The Internet and Identity Theft

Being a Better Consumer of Housing and Vehicles

Saving, Banking, Debt, and Credit Issues

Insurance and Investment Issues

Ethics and Globalization

Filters