Exam 5: Basic Organization Designs

Which of the following departmental structures would be used if the grouping were based on work or customer flow?

Researchers and practitioners of management today agree with the historical perspective that you need to be a manager to have power and that power is correlated with one's level in the firm.

An organic structure has many rules with rigid hierarchical relationships and a tall structure.

Organizations with narrower spans of control tend to _________.

French and Raven identified five sources, or bases, of power. Which of the following is not included?

Application of Bases of Power Jerri is confused. She thought that once she had the title of manager, everyone would listen to her and accept her authority and power. However, she has noticed other employees that seem to have power. Whenever someone has a question about the computer system, they always go to Helen who actually established the current system they are using. Usually Helen can get things up and running quicker than going to the support staff for help. Then there is Joe who has a remarkable amount of charm and charisma. He seems to have a power based simply upon him. Then there is Jill, her secretary, who has a power entirely of her own. Jill turns in the timecards weekly, and Jerri has seen her more than once override the time clock and clock somebody in earlier than they actually arrived or clock out for them when the employee left work early. When Jerri questioned her about it, Jill just laughed and said that they had been doing it for years and the time all averaged out. The company allowed no overtime so any extra time spent after work was not compensated. Jerri sometimes wonders if she has any power at all. -Jerri's boss, Ralph, is the vice president of information systems for the company. He has the ability to influence the behavior of other people because they identify with him; he demonstrates a sense of fairness and a strong commitment to the company's mission. He has

_________is a function of how much decision- making authority is pushed down to lower levels in the organization.

The number of persons reporting directly to a single manager is an organizational issue relating to _________ .

A _________ groups together people who have similar skills and who perform similar tasks.

A team- based, cross- functional organization combines the advantages of focusing on functional specialization with direct, clear accountability and lines of authority.

Managers need fewer formal rules and regulations in an organization with which of the following?

An organization that has four sales regions, North, Midwest, South, and Southwest is using _________departmentalization.