Exam 8: Process Management: Lean and Six Sigma in the Supply Chain

Which of the following quality gurus believed that companies should strive for zero defects and that quality was, in a sense, free since quality improvement programs invariably paid for themselves?

Calculate the defects per million opportunities (DPMO) given the following: Blake, owner of Blakester's T-shirt Shoppe, keeps track of customer complaints.For each T-shirt sold, there are four possible complaints: T-shirt shrinks, poor quality, design wears off, and doesn't fit right.Each week, Blake calculates the rate of T-shirt "defects" per total T-shirts sold, and then uses this information to determine his company's DPMO.During the past week, his company sold 1200 T-shirts.His company received 22 customer shrinkage complaints, 16 poor quality complaints, 12 design wears off complaints, 8 doesn't fit right complaints. Calculate his firm's DPMO.

An important outcome of statistical process control is:

Provide an overview of the beliefs of each of the following quality professionals: W.E.Deming Philip Crosby Joseph Juran

Japanese manufacturing firms sometimes create cooperative coalitions with their suppliers in order to provide the suppliers with a certain degree of financial support.What are these cooperative coalitions called?

Why is the workforce considered such an important element of lean production?

The Malcolm Baldrige National Quality Award recognizes firms for their quality achievements but is only given to U.S.firms.

Toyota initially designed their JIT program on Ford's manufacturing system.

A company produces 8-pound bags of cat litter; as shown below, it gathered 5 samples with 6 bags in each sample for quality control purposes.The weights of each of the bags are listed below. Determine .

If lot sizes are reduced by 50 percent, what impact will this have on average inventory levels?

Which of the following layouts is primarily designed to process parts, components, or jobs requiring the same or similar processing steps, saving duplication of equipment and labor:

Calculate the inventory container size required given the following: Demand rate = 10 parts per hour, Safety stock required = 16% Number of containers = 14, Time to cycle through entire system = 6 hours