Question 1

The usual way to measure satisfaction or engagement is with a survey.

Accepted Answer

A) True 
 B)False

Question 2

Companies with high levels of employee engagement had only slightly higher total shareholder return than those companies with low levels of engagement.

Accepted Answer

A) True 
 B)False

Question 3

What can organizations do to increase job satisfaction?

Accepted Answer

A) Design complex,meaningful jobs 
B) Help employees pursue goals 
C) Set satisfactory pay levels 
D) Hire employees predisposed to being satisfied 
E) All of the choices are correct 
A) Design complex,meaningful jobs 
B) Help employees pursue goals 
C) Set satisfactory pay levels 
D) Hire employees predisposed to being satisfied 
E) All of the choices are correct

Question 4

Turnover initiated by an employer is called voluntary turnover.

Accepted Answer

A) True 
 B)False

Question 5

Engagement has both a(n)___________ and a(n)____________ component and is evidenced through employee behaviours.

Accepted Answer

A) positive;negative 
B) emotional;cognitive 
C) engaging;disengaged 
D) individual;team 
E) appropriate;inappropriate 
A) positive;negative 
B) emotional;cognitive 
C) engaging;disengaged 
D) individual;team 
E) appropriate;inappropriate

Question 6

A formal review of the outcomes of HRM functions based on identifying key HRM functions and measures of organizational performance is (an):

Accepted Answer

A) HRM analysis. 
B) HRM needs assessment. 
C) HRM outcome review. 
D) HRM audit. 
E) none of the abovE. 
A) HRM analysis. 
B) HRM needs assessment. 
C) HRM outcome review. 
D) HRM audit. 
E) none of the abovE.

Question 7

Identify four ways that organizations demonstrate corporate social responsibility.

Accepted Answer

The textbook identified four ways that o

Question 8

Employee engagement refers to giving employees responsibility and authority to make decisions.

Accepted Answer

A) True 
 B)False

Question 9

Decision support systems are:

Accepted Answer

A) computer software systems designed to help managers solve problems by showing how results vary when the manager alters assumptions or datA. 
B) computations and calculations used to review and document human resources decisions and practices. 
C) systems that incorporate the decision rules used by people who are considered to have expertise in a certain area. 
D) the set of topics on which a human resource information system collects and maintains information. 
E) using equipment and information processing to perform activities that had been performed by peoplE. 
A) computer software systems designed to help managers solve problems by showing how results vary when the manager alters assumptions or datA. 
B) computations and calculations used to review and document human resources decisions and practices. 
C) systems that incorporate the decision rules used by people who are considered to have expertise in a certain area. 
D) the set of topics on which a human resource information system collects and maintains information. 
E) using equipment and information processing to perform activities that had been performed by peoplE.

Question 10

An organization that supports lifelong learning by enabling all employees to acquire and share knowledge is known as a(n):

Accepted Answer

A) e-learning organization. 
B) adaptive organization. 
C) learning organization. 
D) next-generation organization. 
E) knowledge organization. 
A) e-learning organization. 
B) adaptive organization. 
C) learning organization. 
D) next-generation organization. 
E) knowledge organization.

Question 11

Which one of the following terms refers to computations and calculations involved in reviewing and documenting HRM decisions and practices?

Accepted Answer

A) e-HRM 
B) Transaction processing 
C) Expert systems 
D) Outsourcing 
E) Decision support systems 
A) e-HRM 
B) Transaction processing 
C) Expert systems 
D) Outsourcing 
E) Decision support systems

Question 12

Research has found that employee participation in decisions about pay policies is linked to greater satisfaction with the pay and the job.

Accepted Answer

A) True 
 B)False

Question 13

In a high-performance work system,interesting jobs directly result in which of the following outcomes?

Accepted Answer

A) Satisfied and engaged workers 
B) Knowledge sharing 
C) Satisfied customers 
D) Innovation 
E) Higher sales 
A) Satisfied and engaged workers 
B) Knowledge sharing 
C) Satisfied customers 
D) Innovation 
E) Higher sales

Question 14

In high-performance work systems,organizational structure promotes all of the following,EXCEPT:

Accepted Answer

A) cooperation. 
B) learning. 
C) continuous improvement. 
D) All of the above choices are promoted by organizational structure. 
E) Only "a" and "b" are promoted by organizational structurE. 
A) cooperation. 
B) learning. 
C) continuous improvement. 
D) All of the above choices are promoted by organizational structure. 
E) Only "a" and "b" are promoted by organizational structurE.

Question 15

A benefit of self-service is that employees can help themselves to information they need when they need it,instead of contacting an HR staff person.

Accepted Answer

A) True 
 B)False

Question 16

People's perception of __________ justice will be enhanced when the following are used: consistent procedures,avoidance of bias,accurate information,a way to correct mistakes,all interests are represented,and ethical standards.

Accepted Answer

A) outcome 
B) procedural 
C) interactional 
D) all of the above 
E) none of the above 
A) outcome 
B) procedural 
C) interactional 
D) all of the above 
E) none of the above

Question 17

Identify and briefly describe the two types of employee turnover.What are the costs associated with each type of employee turnover?

Accepted Answer

The two types of employee turnover are:

Question 18

What is a high-performance work system? Identify and briefly discuss the five elements that make up a high-performance work system.

Accepted Answer

A high-performance work system is the ri

Question 19

Which one of the following statements about expert systems is FALSE?

Accepted Answer

A) They deliver high-quality decisions but cannot reduce costs. 
B) They provide consistency in decision-making. 
C) They can increase efficiency by enabling fewer or less-skilled employees to do work that otherwise would require many highly skilled-employees. 
D) They help avoid the errors that can result from fatigue and decision making biases. 
E) In proactive HR departments,expert systems are often part of a human resource information system. 
A) They deliver high-quality decisions but cannot reduce costs. 
B) They provide consistency in decision-making. 
C) They can increase efficiency by enabling fewer or less-skilled employees to do work that otherwise would require many highly skilled-employees. 
D) They help avoid the errors that can result from fatigue and decision making biases. 
E) In proactive HR departments,expert systems are often part of a human resource information system.

Question 20

What is an HRM audit? Identify at least one business indicator and one customer satisfaction measure for each of the following: Staffing,Training,and Overall Effectiveness.

Accepted Answer

An HR audit is a formal review of the ou

The usual way to measure satisfaction or engagement is with a survey.

Companies with high levels of employee engagement had only slightly higher total shareholder return than those companies with low levels of engagement.

What can organizations do to increase job satisfaction?

Turnover initiated by an employer is called voluntary turnover.

Engagement has both a(n)_ and a(n)__ component and is evidenced through employee behaviours.

A formal review of the outcomes of HRM functions based on identifying key HRM functions and measures of organizational performance is (an):

Identify four ways that organizations demonstrate corporate social responsibility.

Employee engagement refers to giving employees responsibility and authority to make decisions.

Decision support systems are:

An organization that supports lifelong learning by enabling all employees to acquire and share knowledge is known as a(n):

Which one of the following terms refers to computations and calculations involved in reviewing and documenting HRM decisions and practices?

Research has found that employee participation in decisions about pay policies is linked to greater satisfaction with the pay and the job.

In a high-performance work system,interesting jobs directly result in which of the following outcomes?

In high-performance work systems,organizational structure promotes all of the following,EXCEPT:

A benefit of self-service is that employees can help themselves to information they need when they need it,instead of contacting an HR staff person.

People's perception of __________ justice will be enhanced when the following are used: consistent procedures,avoidance of bias,accurate information,a way to correct mistakes,all interests are represented,and ethical standards.

Identify and briefly describe the two types of employee turnover.What are the costs associated with each type of employee turnover?

What is a high-performance work system? Identify and briefly discuss the five elements that make up a high-performance work system.

Which one of the following statements about expert systems is FALSE?

What is an HRM audit? Identify at least one business indicator and one customer satisfaction measure for each of the following: Staffing,Training,and Overall Effectiveness.

Strategies, Trends, and Challenges in Human Resource Management

The Legal Context for Hrm and Creating Safe and Healthy Workplaces

Analyzing Work and Designing Jobs

Planning for and Recruiting Human Resources

Selecting Employees

Training, Learning, and Development

Managing Employees Performance

Total Rewards

Collective Bargaining and Labour Relations

Managing Human Resources Globally

Filters

Exam 11: Creating and Sustaining Hig

The usual way to measure satisfaction or engagement is with a survey.

Companies with high levels of employee engagement had only slightly higher total shareholder return than those companies with low levels of engagement.

What can organizations do to increase job satisfaction?

Turnover initiated by an employer is called voluntary turnover.

Engagement has both a(n)___________ and a(n)____________ component and is evidenced through employee behaviours.

A formal review of the outcomes of HRM functions based on identifying key HRM functions and measures of organizational performance is (an):

Identify four ways that organizations demonstrate corporate social responsibility.

Employee engagement refers to giving employees responsibility and authority to make decisions.

Decision support systems are:

An organization that supports lifelong learning by enabling all employees to acquire and share knowledge is known as a(n):

Which one of the following terms refers to computations and calculations involved in reviewing and documenting HRM decisions and practices?

Research has found that employee participation in decisions about pay policies is linked to greater satisfaction with the pay and the job.

In a high-performance work system,interesting jobs directly result in which of the following outcomes?

In high-performance work systems,organizational structure promotes all of the following,EXCEPT:

A benefit of self-service is that employees can help themselves to information they need when they need it,instead of contacting an HR staff person.

People's perception of __________ justice will be enhanced when the following are used: consistent procedures,avoidance of bias,accurate information,a way to correct mistakes,all interests are represented,and ethical standards.

Identify and briefly describe the two types of employee turnover.What are the costs associated with each type of employee turnover?

What is a high-performance work system? Identify and briefly discuss the five elements that make up a high-performance work system.

Which one of the following statements about expert systems is FALSE?

What is an HRM audit? Identify at least one business indicator and one customer satisfaction measure for each of the following: Staffing,Training,and Overall Effectiveness.

Strategies, Trends, and Challenges in Human Resource Management

The Legal Context for Hrm and Creating Safe and Healthy Workplaces

Analyzing Work and Designing Jobs

Planning for and Recruiting Human Resources

Selecting Employees

Training, Learning, and Development

Managing Employees Performance

Total Rewards

Collective Bargaining and Labour Relations

Managing Human Resources Globally

Filters

Engagement has both a(n)_ and a(n)__ component and is evidenced through employee behaviours.