Exam 1: Introduction to Systems Analysis and Design

In object-oriented analysis, objects possess characteristics called _____.

Matching ​Identify the letter of the choice that best matches the phrase or definition. -An early working version of an information system

Matching ​Identify the letter of the choice that best matches the phrase or definition. -People who rely on transaction processing (TP) systems to enter and receive data they need to perform their jobs

One of the disadvantages of _____ methods of system development is that the overall project might be subject to scope change as user requirements change.

Structured analysis is called a(n) _____ technique because it focuses on processes that transform data into useful information.

Structured analysis is a traditional systems development technique that uses a series of phases, called the _____, to plan, analyze, design, implement, and support an information system.

During the _____ of the systems development life cycle (SDLC), the IT staff maintains, enhances, and protects the system.

_____ is a systems development technique that tests system concepts and provides an opportunity to examine input, output, and user interfaces before final decisions are made.

Since middle managers focus on a longer time frame, they need less detailed information than top managers, but somewhat more than supervisors who oversee day-to-day operations.

A _____ answers questions, troubleshoots problems, and serves as a clearinghouse for user problems and solutions.

Many hardware and software companies offer _____ for IT professionals, which verifies that an individual demonstrated a certain level of knowledge and skill on a standardized test.

Many companies find that a trend called empowerment, which gives employees more responsibility and accountability, improves employee motivation and increases customer satisfaction.

A(n) _____ is the set of beliefs, rules, traditions, values, and attitudes that define a company and influence its way of doing business.

Most large companies require systems that combine transaction processing, business support, knowledge management, and user productivity features.

Matching ​Identify the letter of the choice that best matches the phrase or definition. -All companies that provide materials, services, and functions needed to provide a product to a customer.

The _____ usually begins with a formal request to the IT department, called a systems request, which describes problems or desired changes in an information system or a business process.

In object-oriented analysis, an object is a member of a(n) _____, which is a collection of similar objects.

Knowledge management systems use a large database called a(n) _____ that allows users to find information by entering keywords or questions in normal English phrases.

System software consists of programs that support day-to-day business functions and provide users with the information they require.

An example of a vertical system is a(n) _____.