Chat with AIExam 3: Problem Solving
Why is it helpful for organizations to train their employees in possible approaches to problem solving?
(38) 
VerifiedProblem solving is a skill that must be learned It is instinctive to be an effective problem solver By training employees in possible approaches to problem solving, organizations are doing their part to assist their employees to solve problems quickly, appropriately, and professionally
Explain the problem-solving model, and the seven steps to determining and implementing a solution.
(40) VerifiedResponding to problems by following the problem-solving model, a methodical approach is taken as a resolution to the problem being pursued.
The seven steps to determine and implement a solution are:
a.Identify the problem.
b.Understand the problem's unique characteristics and the possible outcomes.
c.Define the requirements of a possible solution considering the company policies currently in place.
d.Identify possible solutions.
e.Select the best solution.
f.Implement the solution by informing the customer of the details and how they will be affected.
g.Observe and evaluate the impact of the solutions.
Why is an understanding of your company's policies important when negotiating a solution to a challenge?
(31) VerifiedIndividuals must understand the policies of their own organization before they can appropriately begin the negotiation process Not knowing policies can make individuals appear unprepared or as though they have little or no authority Most policies have been developed to promote consistency when responding to similar situations
Why is a simplistic approach to problem solving, like the use of pro/con sheets, frequently the most productive?
(34) A problem solving strategy in which a sheet of paper with a center line is used to illustrate the argument for and against a possible solution is commonly called a/an:
(39) Which of the following is not a good technique to implement when encountering conflict?
(37) A hostile encounter that occurs as a result of opposing needs, wishes, or ideas is called:
(44) An active resolution to a challenging situation is referred to as:
(32) A positive way to view problems is to think of them as opportunities.How can this approach reduce the temptation to respond defensively to customer's problems or frustrations?
(41) How can the use of creativity in problem solving more effectively address unique situations?
(36) How can brainstorming provide the opportunity for creative problem solving?
(39) Select a problem or decision to be made and create a mind map to explore possible solutions.
(40) A commonly used method of illustrating the hierarchy of a company is through the use of ______.
(34) 
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