Question 1

Cross-functional teams can be used to achieve linkages across the various and interdependent activities of an organization's value chain.

Accepted Answer

A) True 
 B)False  True

Question 2

__________is a positive outcome naturally associated with a behavior.

Accepted Answer

A)  External reward 
B)  Extrinsic reward 
C)  Intrinsic reward 
D)  Internal reward 
E)  None of the above 
A)  External reward 
B)  Extrinsic reward 
C)  Intrinsic reward 
D)  Internal reward 
E)  None of the above C

Question 3

________refer(s) to an employee who earns all or part of a wage based on number of units produced.

Accepted Answer

A)  Piece rate 
B)  Commission 
C)  Bonus 
D)  Incentives 
E)  Merit pay 
A)  Piece rate 
B)  Commission 
C)  Bonus 
D)  Incentives 
E)  Merit pay A

Question 4

In all organizations, the efforts of employees need to be focused on one important issue: the functional or technical tasks required to achieve the desired outcomes of the organization.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is a key consideration in using technology to create change?

Accepted Answer

A)  the use of technology to automate existing processes 
B)  the use of technology to transform existing processes 
C)  the proper timing for the introduction of new technology 
D)  all of the above 
E)  B and C only 
A)  the use of technology to automate existing processes 
B)  the use of technology to transform existing processes 
C)  the proper timing for the introduction of new technology 
D)  all of the above 
E)  B and C only

Question 6

Effective change implementation, in fact, calls upon structural intervention not to______ change but to__________ new patterns of behavior that have been created through earlier-stage interventions.

Accepted Answer

A)  reinforce; drive 
B)  drive; reinforce 
C)  return; reinforce 
D)  reinforce; return 
E)  none of the above 
A)  reinforce; drive 
B)  drive; reinforce 
C)  return; reinforce 
D)  reinforce; return 
E)  none of the above

Question 7

Most jobs can be individually isolated and precisely measured without taking into account complex interdependencies.

Accepted Answer

A) True 
 B)False

Question 8

Functional structures facilitate integration across functional units but make the development of technical skills and expert knowledge on the part of employees difficult to achieve.

Accepted Answer

A) True 
 B)False

Question 9

Technology refers not just to the actual hardware but also to:

Accepted Answer

A)  the processes of human behavior required to convert raw material into finished offerings. 
B)  turn raw data into actionable information that can guide behaviors. 
C)  the processes and interactions of human behavior required to convert raw material into finished offerings. 
D)  both A and B 
E)  both B and C 
A)  the processes of human behavior required to convert raw material into finished offerings. 
B)  turn raw data into actionable information that can guide behaviors. 
C)  the processes and interactions of human behavior required to convert raw material into finished offerings. 
D)  both A and B 
E)  both B and C

Question 10

New technologies can be introduced as a way to support desired behavioral changes.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following structures could be used as a divisional option, particularly when a company is multinational?

Accepted Answer

A)  functional structure 
B)  divisional structure 
C)  dynamic structure 
D)  vertical structure 
E)  geographical structure 
A)  functional structure 
B)  divisional structure 
C)  dynamic structure 
D)  vertical structure 
E)  geographical structure

Question 12

Which of the following is NOT a liability of functional structures?

Accepted Answer

A)  reduced innovation 
B)  slow response to environmental changes 
C)  confusing reporting lines 
D)  low coordination across functions 
E)  all of the above 
A)  reduced innovation 
B)  slow response to environmental changes 
C)  confusing reporting lines 
D)  low coordination across functions 
E)  all of the above

Question 13

Employee praise is a good example of an__________ reward.

Accepted Answer

A)  external 
B)  extrinsic 
C)  intrinsic 
D)  internal 
E)  none of the above 
A)  external 
B)  extrinsic 
C)  intrinsic 
D)  internal 
E)  none of the above

Question 14

Leaders call on functional structures to focus both individuals and units on their contribution to the organization's tasks.

Accepted Answer

A) True 
 B)False

Question 15

What are the choices when introducing new technology in an organization?

Accepted Answer

A)  to use the technology to automate existing processes 
B)  to use new technology to support transformed behaviors 
C)  to use technology to support future customers 
D)  either A or B 
E)  none of the above 
A)  to use the technology to automate existing processes 
B)  to use new technology to support transformed behaviors 
C)  to use technology to support future customers 
D)  either A or B 
E)  none of the above

Question 16

A key design feature of horizontally linked structures is:

Accepted Answer

A)  market-focused employee groupings. 
B)  extensive training for technical expertise. 
C)  cross-functional teams. 
D)  performance-based incentives. 
E)  none of the above 
A)  market-focused employee groupings. 
B)  extensive training for technical expertise. 
C)  cross-functional teams. 
D)  performance-based incentives. 
E)  none of the above

Question 17

Which of the following is NOT a liability of matrix structures?

Accepted Answer

A)  potentially confusing chain of command 
B)  high failure rate 
C)  potential for ambiguity, tension and conflict 
D)  problematic coordination between functions and products 
E)  all of the above 
A)  potentially confusing chain of command 
B)  high failure rate 
C)  potential for ambiguity, tension and conflict 
D)  problematic coordination between functions and products 
E)  all of the above

Question 18

Functional structures focus on both individuals and units in their contribution to the organization's tasks. As such, which of the following does functional structure bring to the organization?

Accepted Answer

A)  discipline and efficiency to an operation 
B)  helping the organization achieve efficiencies of operation 
C)  standardization of offerings 
D)  all of the above 
E)  both A and B 
A)  discipline and efficiency to an operation 
B)  helping the organization achieve efficiencies of operation 
C)  standardization of offerings 
D)  all of the above 
E)  both A and B

Question 19

__________focuses employees on the interrelated activities of the value chain.

Accepted Answer

A)  Functional structure 
B)  Divisional structure 
C)  Matrix structure 
D)  Vertical structure 
E)  none of the above 
A)  Functional structure 
B)  Divisional structure 
C)  Matrix structure 
D)  Vertical structure 
E)  none of the above

Question 20

The best way to use bonuses in a change effort is to:

Accepted Answer

A)  announce them ahead of time so people can work to earn them. 
B)  provide them after the fact as a reinforcement. 
C)  use them randomly to boost morale. 
D)  bonuses should not be used because of the negative impact of extrinsic rewards on motivation and creativity. 
A)  announce them ahead of time so people can work to earn them. 
B)  provide them after the fact as a reinforcement. 
C)  use them randomly to boost morale. 
D)  bonuses should not be used because of the negative impact of extrinsic rewards on motivation and creativity.

Cross-functional teams can be used to achieve linkages across the various and interdependent activities of an organization's value chain.

__________is a positive outcome naturally associated with a behavior.

________refer(s) to an employee who earns all or part of a wage based on number of units produced.

In all organizations, the efforts of employees need to be focused on one important issue: the functional or technical tasks required to achieve the desired outcomes of the organization.

Which of the following is a key consideration in using technology to create change?

Effective change implementation, in fact, calls upon structural intervention not to change but to____ new patterns of behavior that have been created through earlier-stage interventions.

Most jobs can be individually isolated and precisely measured without taking into account complex interdependencies.

Functional structures facilitate integration across functional units but make the development of technical skills and expert knowledge on the part of employees difficult to achieve.

Technology refers not just to the actual hardware but also to:

New technologies can be introduced as a way to support desired behavioral changes.

Which of the following structures could be used as a divisional option, particularly when a company is multinational?

Which of the following is NOT a liability of functional structures?

Employee praise is a good example of an__________ reward.

Leaders call on functional structures to focus both individuals and units on their contribution to the organization's tasks.

What are the choices when introducing new technology in an organization?

A key design feature of horizontally linked structures is:

Which of the following is NOT a liability of matrix structures?

Functional structures focus on both individuals and units in their contribution to the organization's tasks. As such, which of the following does functional structure bring to the organization?

__________focuses employees on the interrelated activities of the value chain.

The best way to use bonuses in a change effort is to:

Organizational Change

Theories of Effective Change Implementation

Mutual Engagement and Shared Diagnosis

Organizational Redesign

People Alignment

Leading Change

Going Green

Filters

Exam 6: Reinforcing New Behaviors

Cross-functional teams can be used to achieve linkages across the various and interdependent activities of an organization's value chain.

__________is a positive outcome naturally associated with a behavior.

________refer(s) to an employee who earns all or part of a wage based on number of units produced.

In all organizations, the efforts of employees need to be focused on one important issue: the functional or technical tasks required to achieve the desired outcomes of the organization.

Which of the following is a key consideration in using technology to create change?

Effective change implementation, in fact, calls upon structural intervention not to______ change but to__________ new patterns of behavior that have been created through earlier-stage interventions.

Most jobs can be individually isolated and precisely measured without taking into account complex interdependencies.

Functional structures facilitate integration across functional units but make the development of technical skills and expert knowledge on the part of employees difficult to achieve.

Technology refers not just to the actual hardware but also to:

New technologies can be introduced as a way to support desired behavioral changes.

Which of the following structures could be used as a divisional option, particularly when a company is multinational?

Which of the following is NOT a liability of functional structures?

Employee praise is a good example of an__________ reward.

Leaders call on functional structures to focus both individuals and units on their contribution to the organization's tasks.

What are the choices when introducing new technology in an organization?

A key design feature of horizontally linked structures is:

Which of the following is NOT a liability of matrix structures?

Functional structures focus on both individuals and units in their contribution to the organization's tasks. As such, which of the following does functional structure bring to the organization?

__________focuses employees on the interrelated activities of the value chain.

The best way to use bonuses in a change effort is to:

Organizational Change

Theories of Effective Change Implementation

Mutual Engagement and Shared Diagnosis

Organizational Redesign

People Alignment

Leading Change

Going Green

Filters

Effective change implementation, in fact, calls upon structural intervention not to change but to____ new patterns of behavior that have been created through earlier-stage interventions.