Question 1

Which of the following is a good example of a trigger event?

Accepted Answer

A)  globalization 
B)  shifts in labor market 
C)  deregulations 
D)  mergers and acquisitions 
E)  all of the above 
A)  globalization 
B)  shifts in labor market 
C)  deregulations 
D)  mergers and acquisitions 
E)  all of the above E

Question 2

Because motivation does not differ much from person to person, the manager's challenge is apply a motivational tactic uniformly across all employees.

Accepted Answer

A) True 
 B)False  False

Question 3

________directly targets patterns of employee actions and interactions in order to achieve and sustain outstanding performance.

Accepted Answer

A)  turnaround change 
B)  radical change 
C)  characteristic change 
D)  transformational change 
E)  productivity change 
A)  turnaround change 
B)  radical change 
C)  characteristic change 
D)  transformational change 
E)  productivity change D

Question 4

Employees often resist change because:

Accepted Answer

A)  they are often old and old people don't like change. 
B)  they are low-level employees not capable of understanding change. 
C)  it is natural to resist change. 
D)  they were not involved in the process. 
E)  all of the above 
A)  they are often old and old people don't like change. 
B)  they are low-level employees not capable of understanding change. 
C)  it is natural to resist change. 
D)  they were not involved in the process. 
E)  all of the above

Question 5

Successful global organizations move financial resources, technology, people, best practices, and knowledge in a seamless flow as required by a highly fluid international competitive environment.

Accepted Answer

A) True 
 B)False

Question 6

Trigger events are internal changes to an organization which require a change in the behavioral patterns of employees.

Accepted Answer

A) True 
 B)False

Question 7

Psychic distance refers to the differences between national cultures in their beliefs about the nature of the soul.

Accepted Answer

A) True 
 B)False

Question 8

Behavior change requires:

Accepted Answer

A)  changing what employees do and how they do it. 
B)  changing employee relationship with others. 
C)  sustainable changes. 
D)  adaptive changes. 
E)  all of the above 
A)  changing what employees do and how they do it. 
B)  changing employee relationship with others. 
C)  sustainable changes. 
D)  adaptive changes. 
E)  all of the above

Question 9

Organizational capabilities refer to the collective talents and skills of a firm's CEO and their senior management to implement strategic renewal.

Accepted Answer

A) True 
 B)False

Question 10

Effective strategic renewal efforts combine aspects of______ , ________change, and_______ change.

Accepted Answer

A)  employee; production; finance 
B)  turnaround; tools and techniques; transformational behavioral 
C)  management; employee; customer 
D)  customer; environment; participation 
E)  none of the above 
A)  employee; production; finance 
B)  turnaround; tools and techniques; transformational behavioral 
C)  management; employee; customer 
D)  customer; environment; participation 
E)  none of the above

Question 11

The differences in culture, language, and the political-economic‐legal infrastructure of countries is referred to as:

Accepted Answer

A)  psychic distance 
B)  power distance 
C)  globalization gap 
D)  diversity span 
E)  none of the above 
A)  psychic distance 
B)  power distance 
C)  globalization gap 
D)  diversity span 
E)  none of the above

Question 12

Older workers are more likely to resist change than younger workers.

Accepted Answer

A) True 
 B)False

Question 13

Employee resistance to change is caused by:

Accepted Answer

A)  lack of participation in the process. 
B)  lack of communication about the goals and process. 
C)  imposing change. 
D)  mishandling of the process by management. 
E)  all of the above 
A)  lack of participation in the process. 
B)  lack of communication about the goals and process. 
C)  imposing change. 
D)  mishandling of the process by management. 
E)  all of the above

Question 14

Organizational space refers to the setting and circumstances in which employees work.

Accepted Answer

A) True 
 B)False

Question 15

Effective strategic renewal efforts combine aspects of turnaround, tools and techniques, but NOT transformational behavioral change

Accepted Answer

A) True 
 B)False

Question 16

Transformational change seeks to __________employees to change their behaviors.

Accepted Answer

A)  encourage 
B)  motivate 
C)  stimulate 
D)  force 
E)  coerce 
A)  encourage 
B)  motivate 
C)  stimulate 
D)  force 
E)  coerce

Question 17

Engaging executives in turnaround refers to:

Accepted Answer

A)  hiring all new employees. 
B)  changing the technology throughout the organization. 
C)  stabilizing the company's financial position. 
D)  revamping the organization's strategy. 
E)  none of the above 
A)  hiring all new employees. 
B)  changing the technology throughout the organization. 
C)  stabilizing the company's financial position. 
D)  revamping the organization's strategy. 
E)  none of the above

Question 18

Strategic renewal refers to:

Accepted Answer

A)  a change in an organization's strategy involving some combination of new products/services, new markets, and a new business model 
B)  changing senior management 
C)  renewing the existing strategy through reorganization 
D)  all of the above 
E)  none of the above 
A)  a change in an organization's strategy involving some combination of new products/services, new markets, and a new business model 
B)  changing senior management 
C)  renewing the existing strategy through reorganization 
D)  all of the above 
E)  none of the above

Question 19

Which of the following is NOT a reason to go global?

Accepted Answer

A)  outsource some activities previously done in the home country 
B)  seek raw materials 
C)  seek strategic alliances 
D)  expand into new markets 
E)  simplify operations 
A)  outsource some activities previously done in the home country 
B)  seek raw materials 
C)  seek strategic alliances 
D)  expand into new markets 
E)  simplify operations

Question 20

Borders lagged behind Amazon because they failed to introduce an eReader like Kindle.

Accepted Answer

A) True 
 B)False

Which of the following is a good example of a trigger event?

Because motivation does not differ much from person to person, the manager's challenge is apply a motivational tactic uniformly across all employees.

________directly targets patterns of employee actions and interactions in order to achieve and sustain outstanding performance.

Employees often resist change because:

Successful global organizations move financial resources, technology, people, best practices, and knowledge in a seamless flow as required by a highly fluid international competitive environment.

Trigger events are internal changes to an organization which require a change in the behavioral patterns of employees.

Psychic distance refers to the differences between national cultures in their beliefs about the nature of the soul.

Behavior change requires:

Organizational capabilities refer to the collective talents and skills of a firm's CEO and their senior management to implement strategic renewal.

Effective strategic renewal efforts combine aspects of , change, and_ change.

The differences in culture, language, and the political-economic‐legal infrastructure of countries is referred to as:

Older workers are more likely to resist change than younger workers.

Employee resistance to change is caused by:

Organizational space refers to the setting and circumstances in which employees work.

Effective strategic renewal efforts combine aspects of turnaround, tools and techniques, but NOT transformational behavioral change

Transformational change seeks to __________employees to change their behaviors.

Engaging executives in turnaround refers to:

Strategic renewal refers to:

Which of the following is NOT a reason to go global?

Borders lagged behind Amazon because they failed to introduce an eReader like Kindle.

Theories of Effective Change Implementation

Mutual Engagement and Shared Diagnosis

Organizational Redesign

People Alignment

Reinforcing New Behaviors

Leading Change

Going Green

Filters

Exam 1: Organizational Change

Which of the following is a good example of a trigger event?

Because motivation does not differ much from person to person, the manager's challenge is apply a motivational tactic uniformly across all employees.

________directly targets patterns of employee actions and interactions in order to achieve and sustain outstanding performance.

Employees often resist change because:

Successful global organizations move financial resources, technology, people, best practices, and knowledge in a seamless flow as required by a highly fluid international competitive environment.

Trigger events are internal changes to an organization which require a change in the behavioral patterns of employees.

Psychic distance refers to the differences between national cultures in their beliefs about the nature of the soul.

Behavior change requires:

Organizational capabilities refer to the collective talents and skills of a firm's CEO and their senior management to implement strategic renewal.

Effective strategic renewal efforts combine aspects of______ , ________change, and_______ change.

The differences in culture, language, and the political-economic‐legal infrastructure of countries is referred to as:

Older workers are more likely to resist change than younger workers.

Employee resistance to change is caused by:

Organizational space refers to the setting and circumstances in which employees work.

Effective strategic renewal efforts combine aspects of turnaround, tools and techniques, but NOT transformational behavioral change

Transformational change seeks to __________employees to change their behaviors.

Engaging executives in turnaround refers to:

Strategic renewal refers to:

Which of the following is NOT a reason to go global?

Borders lagged behind Amazon because they failed to introduce an eReader like Kindle.

Theories of Effective Change Implementation

Mutual Engagement and Shared Diagnosis

Organizational Redesign

People Alignment

Reinforcing New Behaviors

Leading Change

Going Green

Filters

Effective strategic renewal efforts combine aspects of , change, and_ change.