Question 1

An organization's level of integration is best determined by examining:

Accepted Answer

A)  environmental complexity. 
B)  environmental dynamism. 
C)  the level of employee commitment. 
D)  goals, time orientation, formality and interpersonal style. 
A)  environmental complexity. 
B)  environmental dynamism. 
C)  the level of employee commitment. 
D)  goals, time orientation, formality and interpersonal style. B

Question 2

The statement "the degree to which the job provides substantial discretion to the individual in scheduling work and determining procedures for carrying it out" refers to which element of job description?

Accepted Answer

A)  task identity 
B)  task significance 
C)  feedback 
D)  autonomy 
E)  skill variety 
A)  task identity 
B)  task significance 
C)  feedback 
D)  autonomy 
E)  skill variety D

Question 3

Organizational redesign is best described as the process of:

Accepted Answer

A)  changing the formal and informal arrangements an organization uses to shape employee behavior. 
B)  changing an organization's design in response to shifting dynamics in the organization's environment. 
C)  balancing differentiation and integration in the organizational structure. 
D)  the strategic and systemic change of business processes. 
A)  changing the formal and informal arrangements an organization uses to shape employee behavior. 
B)  changing an organization's design in response to shifting dynamics in the organization's environment. 
C)  balancing differentiation and integration in the organizational structure. 
D)  the strategic and systemic change of business processes. B

Question 4

Which of the following accurately describes the relationship between differentiation and integration in organizational design?

Accepted Answer

A)  Levels of differentiation must be matched by appropriate levels of integration. 
B)  An organization's external environment determines proper levels of differentiation and integration. 
C)  Differentiation and integration are related to environmental complexity and dynamism. 
D)  none of the above 
E)  all of the above 
A)  Levels of differentiation must be matched by appropriate levels of integration. 
B)  An organization's external environment determines proper levels of differentiation and integration. 
C)  Differentiation and integration are related to environmental complexity and dynamism. 
D)  none of the above 
E)  all of the above

Question 5

___________refers to design elements called upon to establish order, create predictability, and ensure efficiencies of operation.

Accepted Answer

A)  Differentiation 
B)  Dynamics 
C)  Integration 
D)  Control 
E)  none of the above 
A)  Differentiation 
B)  Dynamics 
C)  Integration 
D)  Control 
E)  none of the above

Question 6

Scenario-Based Questions

You are the new CEO of a major HR firm, offering specialized HR services to organizations wishing to outsource all or part of their HR functions. In the past, the firm
 
has been structured into several divisions, including Compensation, Recruitment, Training and Development, and Legal Services. Each of the divisions has operated separately, with the exception of the centralized finance and marketing functions. The divisions also share general, standardized company reporting, operating, and planning procedures.  In recent years, the company has experienced increased competition from other consulting firms – this has become a major threat to the organization’s survival. In addition, many of the established and new clients wish to contract for a comprehensive HR service package, instead of the traditional single service. Finally, the enhanced use of technology in the provision of HR services poses an ongoing challenge, both for your firm and for your clients.

-You assign your pilot project staff the task of structuring its work as it sees fit, based on what best serves the needs of the clients. This approach to job design can exemplify what principle(s) of organizational redesign?

Accepted Answer

A)  job enrichment 
B)  allocating decision-making rights to fit with relevant information 
C)  high commitment design 
D)  all of the above 
E)  none of the above 
A)  job enrichment 
B)  allocating decision-making rights to fit with relevant information 
C)  high commitment design 
D)  all of the above 
E)  none of the above

Question 7

Informal design addresses questions of ________.

Accepted Answer

A)  focus 
B)  coordination 
C)  behavior 
D)  both A and B 
E)  both B and C 
A)  focus 
B)  coordination 
C)  behavior 
D)  both A and B 
E)  both B and C

Question 8

Change pilots are best described as:

Accepted Answer

A)  piecemeal and haphazard attempts at implementation. 
B)  small, experimental units of change implementation. 
C)  interconnected sets of activities that convert inputs to outputs. 
D)  a method of optimizing the direction of outsourcing. 
A)  piecemeal and haphazard attempts at implementation. 
B)  small, experimental units of change implementation. 
C)  interconnected sets of activities that convert inputs to outputs. 
D)  a method of optimizing the direction of outsourcing.

Question 9

Pilot projects are an effective way to test out a strategic change process by focusing on one small unit or process at the early stage of change implementation. )

Accepted Answer

A) True 
 B)False

Question 10

Company X implements a new system of rewards for its supervisors. This would be considered:

Accepted Answer

A)  informal design. 
B)  formal design. 
C)  job enrichment. 
D)  360 degree performance enhancement. 
A)  informal design. 
B)  formal design. 
C)  job enrichment. 
D)  360 degree performance enhancement.

Question 11

High employee commitment can improve organizational performance by enhancing productivity, creativity, collaboration and the willingness to change.

Accepted Answer

A) True 
 B)False

Question 12

__________refers to the internalized desire of employees to expend energy and discretionary effort on behalf of the goals of the organization.

Accepted Answer

A)  Motivation 
B)  Cross-functional teams 
C)  Integration 
D)  Commitment 
A)  Motivation 
B)  Cross-functional teams 
C)  Integration 
D)  Commitment

Question 13

What are the characteristics of job enrichment?

Accepted Answer

A)  skill variety and task identity 
B)  skill variety, task identity and task significance 
C)  autonomy and feedback 
D)  Both A and C 
E)  Both B and C 
A)  skill variety and task identity 
B)  skill variety, task identity and task significance 
C)  autonomy and feedback 
D)  Both A and C 
E)  Both B and C

Question 14

An organization's level of differentiation is best determined by examining:

Accepted Answer

A)  environmental complexity. 
B)  environmental dynamism. 
C)  the level of employee commitment. 
D)  goals, time orientation, formality and interpersonal style. 
A)  environmental complexity. 
B)  environmental dynamism. 
C)  the level of employee commitment. 
D)  goals, time orientation, formality and interpersonal style.

Question 15

Which of the following statements is correct?

Accepted Answer

A)  The challenge for multidivisional organizations is to allocate a limited level of autonomy to separate divisions as a way of achieving marketplace responsiveness while simultaneously making corporate-level decisions that allow the exploitation of synergies across the divisions. 
B)  The challenge for multidivisional organizations is to allocate no level of autonomy to separate divisions as a way of achieving marketplace responsiveness while simultaneously making corporate-level decisions that allow the exploitation of synergies across the divisions. 
C)  The challenge for multidivisional organizations is to allocate a high level of autonomy to separate divisions as a way of achieving marketplace responsiveness while simultaneously making corporate-level decisions that allow the exploitation of synergies across the divisions. 
D)  The challenge for small organizations is to allocate a high level of autonomy to separate divisions as a way of achieving marketplace responsiveness while simultaneously making corporate-level decisions that allow the exploitation of synergies across the divisions. 
E)  The challenge for small organizations is to allocate a limited level of autonomy to separate divisions as a way of achieving marketplace responsiveness while simultaneously making corporate-level decisions that allow the exploitation of synergies across the divisions. 
A)  The challenge for multidivisional organizations is to allocate a limited level of autonomy to separate divisions as a way of achieving marketplace responsiveness while simultaneously making corporate-level decisions that allow the exploitation of synergies across the divisions. 
B)  The challenge for multidivisional organizations is to allocate no level of autonomy to separate divisions as a way of achieving marketplace responsiveness while simultaneously making corporate-level decisions that allow the exploitation of synergies across the divisions. 
C)  The challenge for multidivisional organizations is to allocate a high level of autonomy to separate divisions as a way of achieving marketplace responsiveness while simultaneously making corporate-level decisions that allow the exploitation of synergies across the divisions. 
D)  The challenge for small organizations is to allocate a high level of autonomy to separate divisions as a way of achieving marketplace responsiveness while simultaneously making corporate-level decisions that allow the exploitation of synergies across the divisions. 
E)  The challenge for small organizations is to allocate a limited level of autonomy to separate divisions as a way of achieving marketplace responsiveness while simultaneously making corporate-level decisions that allow the exploitation of synergies across the divisions.

Question 16

Which of the following applies to organic control mechanisms?

Accepted Answer

A)  They enhance organizational flexibility and creativity. 
B)  They rely on shared values. 
C)  They pay attention to performance outcomes. 
D)  They involve interactive and open dialogue. 
E)  all of the above 
A)  They enhance organizational flexibility and creativity. 
B)  They rely on shared values. 
C)  They pay attention to performance outcomes. 
D)  They involve interactive and open dialogue. 
E)  all of the above

Question 17

Compensation and measurement are components of formal design elements.

Accepted Answer

A) True 
 B)False

Question 18

Organizational design refers to:

Accepted Answer

A)  formal arrangements that an organization calls upon to help shape employee behavior. 
B)  informal arrangements that an individual or an organization calls upon to help shape employee behavior. 
C)  informal and formal arrangements that an organization calls upon to help shape employee behavior. 
D)  organizational process that an organization calls upon to help shape employee behavior. 
E)  none of the above 
A)  formal arrangements that an organization calls upon to help shape employee behavior. 
B)  informal arrangements that an individual or an organization calls upon to help shape employee behavior. 
C)  informal and formal arrangements that an organization calls upon to help shape employee behavior. 
D)  organizational process that an organization calls upon to help shape employee behavior. 
E)  none of the above

Question 19

Which of the following is NOT an approach that characterizes high-commitment design?

Accepted Answer

A)  wide sharing of performance information 
B)  greater employee access to managers 
C)  individual development opportunities 
D)  dialogue confluence 
A)  wide sharing of performance information 
B)  greater employee access to managers 
C)  individual development opportunities 
D)  dialogue confluence

Question 20

Pilot projects should be implemented in units where the change is most likely to be successful.

Accepted Answer

A) True 
 B)False

An organization's level of integration is best determined by examining:

The statement "the degree to which the job provides substantial discretion to the individual in scheduling work and determining procedures for carrying it out" refers to which element of job description?

Organizational redesign is best described as the process of:

Which of the following accurately describes the relationship between differentiation and integration in organizational design?

___________refers to design elements called upon to establish order, create predictability, and ensure efficiencies of operation.

Informal design addresses questions of ________.

Change pilots are best described as:

Pilot projects are an effective way to test out a strategic change process by focusing on one small unit or process at the early stage of change implementation. )

Company X implements a new system of rewards for its supervisors. This would be considered:

High employee commitment can improve organizational performance by enhancing productivity, creativity, collaboration and the willingness to change.

__________refers to the internalized desire of employees to expend energy and discretionary effort on behalf of the goals of the organization.

What are the characteristics of job enrichment?

An organization's level of differentiation is best determined by examining:

Which of the following statements is correct?

Which of the following applies to organic control mechanisms?

Compensation and measurement are components of formal design elements.

Organizational design refers to:

Which of the following is NOT an approach that characterizes high-commitment design?

Pilot projects should be implemented in units where the change is most likely to be successful.

Organizational Change

Theories of Effective Change Implementation

Mutual Engagement and Shared Diagnosis

People Alignment

Reinforcing New Behaviors

Leading Change

Going Green

Filters

Exam 4: Organizational Redesign

An organization's level of integration is best determined by examining:

The statement "the degree to which the job provides substantial discretion to the individual in scheduling work and determining procedures for carrying it out" refers to which element of job description?

Organizational redesign is best described as the process of:

Which of the following accurately describes the relationship between differentiation and integration in organizational design?

___________refers to design elements called upon to establish order, create predictability, and ensure efficiencies of operation.

Informal design addresses questions of ________.

Change pilots are best described as:

Pilot projects are an effective way to test out a strategic change process by focusing on one small unit or process at the early stage of change implementation. )

Company X implements a new system of rewards for its supervisors. This would be considered:

High employee commitment can improve organizational performance by enhancing productivity, creativity, collaboration and the willingness to change.

__________refers to the internalized desire of employees to expend energy and discretionary effort on behalf of the goals of the organization.

What are the characteristics of job enrichment?

An organization's level of differentiation is best determined by examining:

Which of the following statements is correct?

Which of the following applies to organic control mechanisms?

Compensation and measurement are components of formal design elements.

Organizational design refers to:

Which of the following is NOT an approach that characterizes high-commitment design?

Pilot projects should be implemented in units where the change is most likely to be successful.

Organizational Change

Theories of Effective Change Implementation

Mutual Engagement and Shared Diagnosis

People Alignment

Reinforcing New Behaviors

Leading Change

Going Green

Filters