Question 1

Managers need to control to protect the organization and its assets.

Accepted Answer

A) True 
 B)False

Question 2

The most frequently used organizational performance measures include liquidity, profitability, leverage, and activity ratios.

Accepted Answer

A) True 
 B)False

Question 3

TNC refers to ________.

Accepted Answer

A)  Time, Numbers, and Chaos 
B)  Time, Neglect, and Crises 
C)  Time, Numbers, and Crises 
D)  Time, Neglect, and Chaos 
A)  Time, Numbers, and Chaos 
B)  Time, Neglect, and Crises 
C)  Time, Numbers, and Crises 
D)  Time, Neglect, and Chaos

Question 4

After clearing up questions regarding measurement issues, Majid tells Samira that the next step in the control process is ________.

Accepted Answer

A)  establishing standards of performance 
B)  revising performance standards 
C)  comparing performance to standards 
D)  taking managerial action 
A)  establishing standards of performance 
B)  revising performance standards 
C)  comparing performance to standards 
D)  taking managerial action

Question 5

Managers of foreign companies tend to be less controlled directly by the home office.

Accepted Answer

A) True 
 B)False

Question 6

What guides managerial decisions in designing strategies and work activities and in coordinating the work of employees is how well the organization meets its goals.

Accepted Answer

A) True 
 B)False

Question 7

What common source of information for measuring performance has the advantages of being easy to visualize and effective for showing relationships?

Accepted Answer

A)  statistical reports 
B)  personal observations 
C)  written reports 
D)  oral reports 
A)  statistical reports 
B)  personal observations 
C)  written reports 
D)  oral reports

Question 8

What corrects problems at once to get performance back on track?

Accepted Answer

A)  standard revision 
B)  immediate corrective action 
C)  basic corrective action 
D)  range of variation 
A)  standard revision 
B)  immediate corrective action 
C)  basic corrective action 
D)  range of variation

Question 9

One reason why it might be hard for a company to compare the labor costs of its facility in Jordan with the labor costs of its facility in Algeria is that ________.

Accepted Answer

A)  educational levels of the Jordanian employees may be different to those of the Algerian employees 
B)  the Jordanian facility might be more labor intensive than its Algerian counterpart. 
C)  Jordanian employees display different behavior and attitudes to Algerian employees 
D)  inflation rates in Jordan are different to those found in Algeria 
A)  educational levels of the Jordanian employees may be different to those of the Algerian employees 
B)  the Jordanian facility might be more labor intensive than its Algerian counterpart. 
C)  Jordanian employees display different behavior and attitudes to Algerian employees 
D)  inflation rates in Jordan are different to those found in Algeria

Question 10

In a short essay, list and discuss three of the main performance control tools used for monitoring and measuring organizational performance.

Accepted Answer

a. Feedforward, concurrent, and feedback

Question 11

Employers are allowed by law to tap your work telephone without your knowledge.

Accepted Answer

A) True 
 B)False

Question 12

When should a manager's course of action be to do nothing?

Accepted Answer

A)  When the variance is acceptable. 
B)  When the cause of the variation has been identified. 
C)  When the standard is acceptable. 
D)  When the standard is not acceptable. 
A)  When the variance is acceptable. 
B)  When the cause of the variation has been identified. 
C)  When the standard is acceptable. 
D)  When the standard is not acceptable.

Question 13

If sales goals are not met, one option for Bahrul Kabeer, Inc., would be to take managerial action. For example, Majid suggests that management might look ________.

Accepted Answer

A)  to redesign the sales compensation plan 
B)  to implement a benchmarking initiative 
C)  at industry standards 
D)  to adjust controls for cross-cultural differences 
A)  to redesign the sales compensation plan 
B)  to implement a benchmarking initiative 
C)  at industry standards 
D)  to adjust controls for cross-cultural differences

Question 14

Performance is the end result of an activity.

Accepted Answer

A) True 
 B)False

Question 15

Effective managers analyze deviations and, when the benefits justify it, take the time to pinpoint and correct the causes of variance.

Accepted Answer

A) True 
 B)False

Question 16

Financial Ratios (Scenario)
Jana was in a big hurry. She had just been given the assignment of reporting on the financial health of her company to the new divisional vice president. Dania, the new vice president, had asked Jana to work up several calculations to help her gain an understanding of the company's financial shape. Jana was working hard and had a big order to fill, one that could make or break her reputation with Dania. She quickly pulled out her old financial management textbook and turned to the chapter on financial ratios to help her answer the questions that were asked.
-Dania asked Jana to provide her with an estimate of how efficiently the firm is using its assets. Therefore, Jana turned to the section in her textbook on ________ ratios.

Accepted Answer

A)  leverage 
B)  liquidity 
C)  activity 
D)  profitability 
A)  leverage 
B)  liquidity 
C)  activity 
D)  profitability

Question 17

The Qatar Financial Markets Authority puts certain requirements on listed companies regarding what they need to disclose in their financial statements. This highlights any problems which the company needs to fix in the future. This describes what type of control?

Accepted Answer

A)  Feedforward control 
B)  Fast-forward control 
C)  Feedback control 
D)  Concurrent control 
A)  Feedforward control 
B)  Fast-forward control 
C)  Feedback control 
D)  Concurrent control

Question 18

________ is a measure of how appropriate organizational goals are and how well an organization is achieving those goals.

Accepted Answer

A)  Competitor analysis 
B)  Environmental scanning 
C)  Situational effectiveness 
D)  Organizational effectiveness 
A)  Competitor analysis 
B)  Environmental scanning 
C)  Situational effectiveness 
D)  Organizational effectiveness

Question 19

Deviations that exceed the acceptable range of variation become significant and need the manager's attention.

Accepted Answer

A) True 
 B)False

Question 20

Factors that have been found to be linked to workplace violence include ________.

Accepted Answer

A)  poor personal hygiene 
B)  poor diet 
C)  employee stress 
D)  too much caffeine 
A)  poor personal hygiene 
B)  poor diet 
C)  employee stress 
D)  too much caffeine

Managers need to control to protect the organization and its assets.

The most frequently used organizational performance measures include liquidity, profitability, leverage, and activity ratios.

TNC refers to ________.

After clearing up questions regarding measurement issues, Majid tells Samira that the next step in the control process is ________.

Managers of foreign companies tend to be less controlled directly by the home office.

What guides managerial decisions in designing strategies and work activities and in coordinating the work of employees is how well the organization meets its goals.

What common source of information for measuring performance has the advantages of being easy to visualize and effective for showing relationships?

What corrects problems at once to get performance back on track?

One reason why it might be hard for a company to compare the labor costs of its facility in Jordan with the labor costs of its facility in Algeria is that ________.

In a short essay, list and discuss three of the main performance control tools used for monitoring and measuring organizational performance.

Employers are allowed by law to tap your work telephone without your knowledge.

When should a manager's course of action be to do nothing?

If sales goals are not met, one option for Bahrul Kabeer, Inc., would be to take managerial action. For example, Majid suggests that management might look ________.

Performance is the end result of an activity.

Effective managers analyze deviations and, when the benefits justify it, take the time to pinpoint and correct the causes of variance.

The Qatar Financial Markets Authority puts certain requirements on listed companies regarding what they need to disclose in their financial statements. This highlights any problems which the company needs to fix in the future. This describes what type of control?

________ is a measure of how appropriate organizational goals are and how well an organization is achieving those goals.

Deviations that exceed the acceptable range of variation become significant and need the manager's attention.

Factors that have been found to be linked to workplace violence include ________.

Introduction to Management and Organisations

Management History

Organisational Culture and Environment

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision-Makers

Foundations of Planning

Strategic Management

Organisational Structure and Design

Managing Human Resources

Managing Teams

Managing Change and Innovation

Understanding Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Managing Operations

Filters

Exam 17: Introduction to Controlling

Managers need to control to protect the organization and its assets.

The most frequently used organizational performance measures include liquidity, profitability, leverage, and activity ratios.

TNC refers to ________.

After clearing up questions regarding measurement issues, Majid tells Samira that the next step in the control process is ________.

Managers of foreign companies tend to be less controlled directly by the home office.

What guides managerial decisions in designing strategies and work activities and in coordinating the work of employees is how well the organization meets its goals.

What common source of information for measuring performance has the advantages of being easy to visualize and effective for showing relationships?

What corrects problems at once to get performance back on track?

One reason why it might be hard for a company to compare the labor costs of its facility in Jordan with the labor costs of its facility in Algeria is that ________.

In a short essay, list and discuss three of the main performance control tools used for monitoring and measuring organizational performance.

Employers are allowed by law to tap your work telephone without your knowledge.

When should a manager's course of action be to do nothing?

If sales goals are not met, one option for Bahrul Kabeer, Inc., would be to take managerial action. For example, Majid suggests that management might look ________.

Performance is the end result of an activity.

Effective managers analyze deviations and, when the benefits justify it, take the time to pinpoint and correct the causes of variance.

The Qatar Financial Markets Authority puts certain requirements on listed companies regarding what they need to disclose in their financial statements. This highlights any problems which the company needs to fix in the future. This describes what type of control?

________ is a measure of how appropriate organizational goals are and how well an organization is achieving those goals.

Deviations that exceed the acceptable range of variation become significant and need the manager's attention.

Factors that have been found to be linked to workplace violence include ________.

Introduction to Management and Organisations

Management History

Organisational Culture and Environment

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision-Makers

Foundations of Planning

Strategic Management

Organisational Structure and Design

Managing Human Resources

Managing Teams

Managing Change and Innovation

Understanding Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Managing Operations

Filters