Exam 1: Introduction to Management and Organisations

The Perfect Manager (Scenario) Sarah has proven herself to be an able manager. Her section has a high project completion rate with the highest-quality product and the lowest defects in her division. In addition, she accomplishes this with fewer full-time employees than other managers. Some say that the secret of her success is in her ability to delegate responsibility and her understanding of the basic "management functions." -Sarah's ability to produce the same amount of product with fewer personnel is a reflection of her ________.

Managerial Basic Training (Scenario) Imagine that your marketing company has just merged with a manufacturing organization. You have been asked to help provide some "basic" managerial training to the engineers in the research and development unit of the new sister company. To make sure you are covering the necessary issues, your boss has asked to see an overview of materials that you will be providing the engineers. -One of the first things the engineers need to learn is that ________ are the people who direct the activities of others in an organization.

Someone who works with and through other people by coordinating their work activities in order to accomplish organizational goals is ________.

The distinction between a managerial position and a nonmanagerial position is ________.

The ________ role is more important for lower-level managers than it is for either middle- or top-level managers.

Effectiveness is synonymous with ________.

Budgeting is associated with the management functions of planning and ________.

Only first-line managers and employees need to be concerned with being customer-responsive.

Managerial Basic Training (Scenario) Imagine that your marketing company has just merged with a manufacturing organization. You have been asked to help provide some "basic" managerial training to the engineers in the research and development unit of the new sister company. To make sure you are covering the necessary issues, your boss has asked to see an overview of materials that you will be providing the engineers. -Now that both companies are merged and are a systematic arrangement of people set to accomplish a specific purpose, they could be described as a(n) ________.

Managerial Basic Training (Scenario) Imagine that your marketing company has just merged with a manufacturing organization. You have been asked to help provide some "basic" managerial training to the engineers in the research and development unit of the new sister company. To make sure you are covering the necessary issues, your boss has asked to see an overview of materials that you will be providing the engineers. -Another fact that engineers need to learn is that supervisors may frequently be referred to as ________.

If Sarah accomplished her projects on time with high-quality results, but she took more time than other managers in the process, you could say that as a manager she was ________.

In a short essay, discuss in what ways Arab managers resemble managers from other parts of the world and in what ways they differ.

The four contemporary functions of management are planning, organizing, leading, and controlling.

The Customer Meeting (Scenario) Samer, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Samer reports to Bassem, a production manager, who in turn reports to Hani, a general manager, who reports to Jamil, a vice president of operations. Recently, Jamil asked Hani to have a meeting with Samer and Bassem regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns. -Bassem and Hani are considered to be what level of management?

Human skills is the ability to work well with other people.

Writing an organizational strategic plan is an example of the ________ management function.

Conceptual skills become less important as a manager moves into top management.

In a short essay, discuss in what ways Arab managers resemble managers from other parts of the world and in what ways they differ.

Yusuf the Manager (Scenario) As a production supervisor, Yusuf decides on Friday afternoon how many units of output his employees will be able to produce and on which days certain products will be run in his department. He also decides which of his employees are going to be responsible for operating which machines within the department next week, as his employees are multi-skilled assemblers. On Monday, he informs his employees of their assignments to specific machines by handing out assignment sheets. He tells the employees that the schedule is going to be difficult this week due to the increased number of units. He goes on to tell them that he is sure they can fulfill the schedule because they are such good and skilled employees. Each day during the week, Yusuf checks the amount of output that the employees have completed and the number of units that have been rejected. -When Yusuf decides how many units of output his employees will be able to produce and on which days certain products will be run, he is performing which of the management functions?

One of the common characteristics of all organizations is ________, which clarifies members' work relationships.