Question 1

In a short essay, describe the coordination and collaboration that is necessary for successful value chain management.

Accepted Answer

For the value chain to achieve its goal of meeting and exceeding customers' needs and desires, collaborative relationships must exist among all chain participants. Each partner must identify things they may not value but that customers do. And sharing information and being flexible in terms of who in the value chain does what are important steps in building coordination and collaboration.
This sharing of information and analysis requires open communication among the various value chain partners. For example, Kraft Foods believes that better communication with customers and with suppliers has facilitated timely delivery of goods and services. Dulsco Qatar, which outsources manpower to Qatar's oil and gas, construction, and logistics sectors, relies on constant feedback to facilitate quality and optimizing processes.

Question 2

A Lesson in Operations Management (Scenario)
Hana had been asked to attend training in operations management. Her background and training had previously been in accounting, but with the reorganization looming, it was either learn a new skill or be downsized. She was actually looking forward to the training. She felt her background with numbers should prove valuable in operations management, but she admitted that she knew little about the field. Until now, she had been in a support staff function and had little feel for how the organization's product went from raw materials to finished product. Hana's first class would be tonight at Central University, and she was excited about the opportunity.
-Hana realized that inputs include which of the following?

Accepted Answer

A)  accounting reports 
B)  sales 
C)  capital 
D)  motivated employees 
A)  accounting reports 
B)  sales 
C)  capital 
D)  motivated employees C

Question 3

Which of the following obstacles to value chain management is among the most difficult for managers to handle?

Accepted Answer

A)  organizational barriers 
B)  cultural attitudes 
C)  people 
D)  required capabilities 
A)  organizational barriers 
B)  cultural attitudes 
C)  people 
D)  required capabilities A

Question 4

The Arab economy, and to a large extent the global economy, is dominated by the creation and sale of physical goods.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is a cultural attitude that supports the successful implementation of value chain management?

Accepted Answer

A)  benchmarking 
B)  competition 
C)  collaborating 
D)  business intelligence 
A)  benchmarking 
B)  competition 
C)  collaborating 
D)  business intelligence

Question 6

All organizations produce goods or services through the ________ process.

Accepted Answer

A)  engineering 
B)  manufacturing 
C)  operations 
D)  transformation 
A)  engineering 
B)  manufacturing 
C)  operations 
D)  transformation

Question 7

A service organization, such as the Arab Bank, does not transform inputs into outputs because such transformation only happens in manufacturing firms.

Accepted Answer

A) True 
 B)False

Question 8

Quality improvement initiatives aren't possible without having some way to monitor and evaluate their progress.

Accepted Answer

A) True 
 B)False

Question 9

The payoff from ________ is that it can be used to restructure the value chain to better serve end users.

Accepted Answer

A)  an organizational process 
B)  an investment in information technology 
C)  leadership 
D)  coordination and collaboration 
A)  an organizational process 
B)  an investment in information technology 
C)  leadership 
D)  coordination and collaboration

Question 10

Ramzy told Jassem that an effective hiring process is important to value chain management because ________.

Accepted Answer

A)  flexible job designs require flexible people to fill them 
B)  value chain management requires highly experienced and knowledgeable employees 
C)  employees have to have the knowledge and tools they need to do their jobs efficiently 
D)  value chain management requires a diverse group of highly specialized employees 
A)  flexible job designs require flexible people to fill them 
B)  value chain management requires highly experienced and knowledgeable employees 
C)  employees have to have the knowledge and tools they need to do their jobs efficiently 
D)  value chain management requires a diverse group of highly specialized employees

Question 11

In a short essay, identify and discuss the leadership requirements for successful value chain management.

Accepted Answer

Successful value chain management is not

Question 12

Managers must motivate high levels of effort from employees.

Accepted Answer

A) True 
 B)False

Question 13

Jassem asked Ramzy about the barriers commonly faced by organizations looking to implement value chain management. Ramzy replied that organizational barriers are among the most difficult for managers to reconcile. An example of such a barrier might include ________.

Accepted Answer

A)  employees' refusal to be flexible 
B)  mutual trust 
C)  reluctance to share information 
D)  the belief that when an organization collaborates, it no longer controls its own destiny 
A)  employees' refusal to be flexible 
B)  mutual trust 
C)  reluctance to share information 
D)  the belief that when an organization collaborates, it no longer controls its own destiny

Question 14

In a short essay, identify and explain the three main human resource requirements for value chain management.

Accepted Answer

The three main human resource requiremen

Question 15

In value chain management, ultimately the ________ are the ones with the power.

Accepted Answer

A)  suppliers 
B)  buyers 
C)  employees 
D)  customers 
A)  suppliers 
B)  buyers 
C)  employees 
D)  customers

Question 16

The transformation process is as evident in service organizations as it is in manufacturing organizations.

Accepted Answer

A) True 
 B)False

Question 17

In a short essay, list and discuss four obstacles that managers must deal with in managing the value chain.

Accepted Answer

a. Organizational barriers these are amo

Question 18

Old measures are adequate for evaluating performance of various activities along the value chain.

Accepted Answer

A) True 
 B)False

Question 19

Selected functions may need to be done collaboratively with other partners in the value chain.

Accepted Answer

A) True 
 B)False

Question 20

United Pharmaceutical (Jordan) uses a(n) ________ to better manage its operations.

Accepted Answer

A)  product demand forecast information system 
B)  enterprise resource planning system 
C)  joint marketing system 
D)  inventory management system 
A)  product demand forecast information system 
B)  enterprise resource planning system 
C)  joint marketing system 
D)  inventory management system

In a short essay, describe the coordination and collaboration that is necessary for successful value chain management.

Which of the following obstacles to value chain management is among the most difficult for managers to handle?

The Arab economy, and to a large extent the global economy, is dominated by the creation and sale of physical goods.

Which of the following is a cultural attitude that supports the successful implementation of value chain management?

All organizations produce goods or services through the ________ process.

A service organization, such as the Arab Bank, does not transform inputs into outputs because such transformation only happens in manufacturing firms.

Quality improvement initiatives aren't possible without having some way to monitor and evaluate their progress.

The payoff from ________ is that it can be used to restructure the value chain to better serve end users.

Ramzy told Jassem that an effective hiring process is important to value chain management because ________.

In a short essay, identify and discuss the leadership requirements for successful value chain management.

Managers must motivate high levels of effort from employees.

Jassem asked Ramzy about the barriers commonly faced by organizations looking to implement value chain management. Ramzy replied that organizational barriers are among the most difficult for managers to reconcile. An example of such a barrier might include ________.

In a short essay, identify and explain the three main human resource requirements for value chain management.

In value chain management, ultimately the ________ are the ones with the power.

The transformation process is as evident in service organizations as it is in manufacturing organizations.

In a short essay, list and discuss four obstacles that managers must deal with in managing the value chain.

Old measures are adequate for evaluating performance of various activities along the value chain.

Selected functions may need to be done collaboratively with other partners in the value chain.

United Pharmaceutical (Jordan) uses a(n) ________ to better manage its operations.

Introduction to Management and Organisations

Management History

Organisational Culture and Environment

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision-Makers

Foundations of Planning

Strategic Management

Organisational Structure and Design

Managing Human Resources

Managing Teams

Managing Change and Innovation

Understanding Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Introduction to Controlling

Filters

Exam 18: Managing Operations

In a short essay, describe the coordination and collaboration that is necessary for successful value chain management.

Which of the following obstacles to value chain management is among the most difficult for managers to handle?

The Arab economy, and to a large extent the global economy, is dominated by the creation and sale of physical goods.

Which of the following is a cultural attitude that supports the successful implementation of value chain management?

All organizations produce goods or services through the ________ process.

A service organization, such as the Arab Bank, does not transform inputs into outputs because such transformation only happens in manufacturing firms.

Quality improvement initiatives aren't possible without having some way to monitor and evaluate their progress.

The payoff from ________ is that it can be used to restructure the value chain to better serve end users.

Ramzy told Jassem that an effective hiring process is important to value chain management because ________.

In a short essay, identify and discuss the leadership requirements for successful value chain management.

Managers must motivate high levels of effort from employees.

Jassem asked Ramzy about the barriers commonly faced by organizations looking to implement value chain management. Ramzy replied that organizational barriers are among the most difficult for managers to reconcile. An example of such a barrier might include ________.

In a short essay, identify and explain the three main human resource requirements for value chain management.

In value chain management, ultimately the ________ are the ones with the power.

The transformation process is as evident in service organizations as it is in manufacturing organizations.

In a short essay, list and discuss four obstacles that managers must deal with in managing the value chain.

Old measures are adequate for evaluating performance of various activities along the value chain.

Selected functions may need to be done collaboratively with other partners in the value chain.

United Pharmaceutical (Jordan) uses a(n) ________ to better manage its operations.

Introduction to Management and Organisations

Management History

Organisational Culture and Environment

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision-Makers

Foundations of Planning

Strategic Management

Organisational Structure and Design

Managing Human Resources

Managing Teams

Managing Change and Innovation

Understanding Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Introduction to Controlling

Filters