Question 1

The popularity of e-mail is primarily due to its speed and ease of use.

Accepted Answer

A) True 
 B)False  True

Question 2

What type of memo is used to inform readers about developments, projects, and processes?

Accepted Answer

Update memo

Question 3

A__________ e-mail is an attempt by one party to voice a concern to another party through an e-mail message that's harsh in language and tone.

Accepted Answer

flaming

Question 4

List and explain five guidelines to enhance communication using e-mail.

Accepted Answer

Make your points directly and concisely:

Question 5

Which of the following would NOT be considered good e-mail etiquette regarding attachments and replies?

Accepted Answer

A)  Avoid sending unnecessary attachments 
B)  Use "Reply to All" sparingly 
C)  Include only your reply, not the original message, when replying to an e-mail 
D)  All of the above 
A)  Avoid sending unnecessary attachments 
B)  Use "Reply to All" sparingly 
C)  Include only your reply, not the original message, when replying to an e-mail 
D)  All of the above

Question 6

E-mail is an effective form of communication when in-person interaction is not necessary.

Accepted Answer

A) True 
 B)False

Question 7

It is appropriate to use email when making routine requests.

Accepted Answer

A) True 
 B)False

Question 8

Using e-mail for some feedback is appropriate. What is the term for the type of feedback that is appropriate for e-mail where the comments you write are not long, are not controversial, and have been requested?

Accepted Answer

The answer of Using e-mail for some feedback is appropriate....

Question 9

Which of the following is not a standard type of memo?

Accepted Answer

A)  Policy memo 
B)  Acceptance memo 
C)  Notice of change memo 
D)  Update memo 
A)  Policy memo 
B)  Acceptance memo 
C)  Notice of change memo 
D)  Update memo

Question 10

Which of the following is a reason why e-mail has become such an essential method of business communication?

Accepted Answer

A)  Speed 
B)  Ease of use 
C)  Quick response time 
D)  All of the above 
A)  Speed 
B)  Ease of use 
C)  Quick response time 
D)  All of the above

Question 11

E-mail can be effectively used for all of the following communication situations EXCEPT

Accepted Answer

A)  making requests 
B)  routine business transactions 
C)  making important changes 
D)  asking for ideas 
A)  making requests 
B)  routine business transactions 
C)  making important changes 
D)  asking for ideas

Question 12

Which of the following is NOT one of the common mistakes when composing memos?

Accepted Answer

A)  Using all capital letters 
B)  Leaving out major portions of sentences 
C)  Memo too long 
D)  Careless spelling and punctuation errors 
A)  Using all capital letters 
B)  Leaving out major portions of sentences 
C)  Memo too long 
D)  Careless spelling and punctuation errors

Question 13

For which of the following tasks would email NOT be appropriate?

Accepted Answer

A)  When giving feedback on job performance 
B)  When your previous emails have been ignored 
C)  When you need to resolve a conflict 
D)  All of the above 
A)  When giving feedback on job performance 
B)  When your previous emails have been ignored 
C)  When you need to resolve a conflict 
D)  All of the above

Question 14

Describe a situation in which sending an email would be inappropriate.

Accepted Answer

(Answers will vary, but the student shou

Question 15

E-mail has revolutionized business communication, but is not appropriate for every type communication situation. List and describe four situations where e-mail is not the preferable form of communication.

Accepted Answer

When You Need to Give Constructive Feedb

Question 16

When replying to messages, reserve the________ option for those cases in which you need your message to be seen by each person who received the original message.

Accepted Answer

The answer of When replying to messages, reserve the________ option...

Question 17

What is the primary means of communication in business today?

Accepted Answer

A)  Phone calls 
B)  Memos 
C)  Emails 
D)  Voice mail 
A)  Phone calls 
B)  Memos 
C)  Emails 
D)  Voice mail

Question 18

E-mail, because of its security, is an effective communication tool for sensitive issues.

Accepted Answer

A) True 
 B)False

Question 19

Memos can be used for inter-office communication or communication with individuals outside of the company.

Accepted Answer

A) True 
 B)False

Question 20

Memos should be brief and to the point.

Accepted Answer

A) True 
 B)False

The popularity of e-mail is primarily due to its speed and ease of use.

What type of memo is used to inform readers about developments, projects, and processes?

A__________ e-mail is an attempt by one party to voice a concern to another party through an e-mail message that's harsh in language and tone.

List and explain five guidelines to enhance communication using e-mail.

Which of the following would NOT be considered good e-mail etiquette regarding attachments and replies?

E-mail is an effective form of communication when in-person interaction is not necessary.

It is appropriate to use email when making routine requests.

Using e-mail for some feedback is appropriate. What is the term for the type of feedback that is appropriate for e-mail where the comments you write are not long, are not controversial, and have been requested?

Which of the following is not a standard type of memo?

Which of the following is a reason why e-mail has become such an essential method of business communication?

E-mail can be effectively used for all of the following communication situations EXCEPT

Which of the following is NOT one of the common mistakes when composing memos?

For which of the following tasks would email NOT be appropriate?

Describe a situation in which sending an email would be inappropriate.

E-mail has revolutionized business communication, but is not appropriate for every type communication situation. List and describe four situations where e-mail is not the preferable form of communication.

When replying to messages, reserve the________ option for those cases in which you need your message to be seen by each person who received the original message.

What is the primary means of communication in business today?

E-mail, because of its security, is an effective communication tool for sensitive issues.

Memos can be used for inter-office communication or communication with individuals outside of the company.

Memos should be brief and to the point.

Starting With the Basics

Mastering the Fundamentals

Writing in the Workplace

Composing and Revising Your Message

Writing Business Reports

Writing Business Proposals

Speaking and Meeting for Success

Making Effective Presentations

Resolving Conflicts Effectively

Writing Resumés and Cover Letters

Succeeding at the Job Interview

Filters

Exam 5: Writing Memos and Email

The popularity of e-mail is primarily due to its speed and ease of use.

What type of memo is used to inform readers about developments, projects, and processes?

A__________ e-mail is an attempt by one party to voice a concern to another party through an e-mail message that's harsh in language and tone.

List and explain five guidelines to enhance communication using e-mail.

Which of the following would NOT be considered good e-mail etiquette regarding attachments and replies?

E-mail is an effective form of communication when in-person interaction is not necessary.

It is appropriate to use email when making routine requests.

Using e-mail for some feedback is appropriate. What is the term for the type of feedback that is appropriate for e-mail where the comments you write are not long, are not controversial, and have been requested?

Which of the following is not a standard type of memo?

Which of the following is a reason why e-mail has become such an essential method of business communication?

E-mail can be effectively used for all of the following communication situations EXCEPT

Which of the following is NOT one of the common mistakes when composing memos?

For which of the following tasks would email NOT be appropriate?

Describe a situation in which sending an email would be inappropriate.

E-mail has revolutionized business communication, but is not appropriate for every type communication situation. List and describe four situations where e-mail is not the preferable form of communication.

When replying to messages, reserve the________ option for those cases in which you need your message to be seen by each person who received the original message.

What is the primary means of communication in business today?

E-mail, because of its security, is an effective communication tool for sensitive issues.

Memos can be used for inter-office communication or communication with individuals outside of the company.

Memos should be brief and to the point.

Starting With the Basics

Mastering the Fundamentals

Writing in the Workplace

Composing and Revising Your Message

Writing Business Reports

Writing Business Proposals

Speaking and Meeting for Success

Making Effective Presentations

Resolving Conflicts Effectively

Writing Resumés and Cover Letters

Succeeding at the Job Interview

Filters