Question 1

"Our group is the best in the class." This statement is an example of a claim of

Accepted Answer

A)  fact. 
B)  conjecture. 
C)  policy. 
D)  value. 
E)  procedure. 
A)  fact. 
B)  conjecture. 
C)  policy. 
D)  value. 
E)  procedure. D

Question 2

Comprehensive listening describes the ability to evaluate another person's message for the purpose of refuting an argument.

Accepted Answer

A) True 
 B)False  False

Question 3

Effective listeners use their extra thought speed to summarize what someone is saying, to pay attention to the meaning of nonverbal behavior, and to analyze the strengths and weaknesses of arguments.

Accepted Answer

A) True 
 B)False  True

Question 4

Ralph Nichols notes that the volume of notes taken increases their value to the note taker.

Accepted Answer

A) True 
 B)False

Question 5

Some of your colleagues have suggested that the company sponsor an annual picnic rather than a more formal annual dinner. John disagrees with the others because the company has held a formal dinner every year for more than ten years. Which fallacy of argument could be attributed to John's comment?

Accepted Answer

A)  attacking the person 
B)  appeal to authority 
C)  appeal to popularity 
D)  appeal to tradition 
E)  faulty cause 
A)  attacking the person 
B)  appeal to authority 
C)  appeal to popularity 
D)  appeal to tradition 
E)  faulty cause

Question 6

You are trying to listen to your professor explain a complex theory that will be on the next exam. Unfortunately, you have a severe head cold and are having trouble hearing what the professor is saying. Which type of listening is giving you a problem?

Accepted Answer

A)  analytical listening 
B)  empathic listening 
C)  comprehensive listening 
D)  appreciative listening 
E)  discriminative listening 
A)  analytical listening 
B)  empathic listening 
C)  comprehensive listening 
D)  appreciative listening 
E)  discriminative listening

Question 7

Most people can think at _________ times the rate at which most people talk.

Accepted Answer

A)  2 to 4 
B)  3 to 4 
C)  5 to 6 
D)  5 to 7 
E)  7 
A)  2 to 4 
B)  3 to 4 
C)  5 to 6 
D)  5 to 7 
E)  7

Question 8

Communicators with good short-term memory ability can better understand what other people mean, can analyze complex issues, are able to track relevant interactions, and are skilled at developing appropriate responses.

Accepted Answer

A) True 
 B)False

Question 9

Deborah Tannen offers an explanation for why it may seem that men don't listen to women. She claims that

Accepted Answer

A)  most men are tired of listening to talkative women. 
B)  men don't listen as a way of establishing power and authority. 
C)  men aren't interested in listening empathically, regardless of the speaker. 
D)  many men don't show they are listening, whereas women do. 
E)  men focus on analytical listening rather than other forms of listening. 
A)  most men are tired of listening to talkative women. 
B)  men don't listen as a way of establishing power and authority. 
C)  men aren't interested in listening empathically, regardless of the speaker. 
D)  many men don't show they are listening, whereas women do. 
E)  men focus on analytical listening rather than other forms of listening.

Question 10

What type of listening enables you to identify and understand a person's feelings or motives?

Accepted Answer

A)  comprehensive listening 
B)  empathic listening 
C)  analytical listening 
D)  appreciative listening 
E)  discriminative listening 
A)  comprehensive listening 
B)  empathic listening 
C)  analytical listening 
D)  appreciative listening 
E)  discriminative listening

Question 11

In the business world, many executives spend more than 60 percent of their workday listening to others.

Accepted Answer

A) True 
 B)False

Question 12

Effective empathic listening involves learning how to put aside your own emotional agenda and focus on the other person.

Accepted Answer

A) True 
 B)False

Question 13

Differences in listening skills, gender, personality types, and cultural backgrounds can affect your ability to listen.

Accepted Answer

A) True 
 B)False

Question 14

The following fallacy is an example of an appeal to tradition: "Who are you to support our troops? As I recall, you were arrested at an anti-war demonstration in the early 1970s."

Accepted Answer

A) True 
 B)False

Question 15

Which of the following statements is an inference?

Accepted Answer

A)  Rodney has been late to our last three meetings. 
B)  Julie hears Rodney say, "I can't get to the meeting on a Friday." 
C)  Rodney does not care about the group's project. 
D)  Rodney has never been appointed to chair a committee. 
E)  All of the above are inferences. 
A)  Rodney has been late to our last three meetings. 
B)  Julie hears Rodney say, "I can't get to the meeting on a Friday." 
C)  Rodney does not care about the group's project. 
D)  Rodney has never been appointed to chair a committee. 
E)  All of the above are inferences.

Question 16

A person with a time-oriented listening style organizes time and listening into neat segments.

Accepted Answer

A) True 
 B)False

Question 17

Suppose most members of your work group want to hold a meeting on Saturday morning. Nicole seems upset. You want to understand how she feels about attending the proposed meeting. When she explains her concerns, you should use

Accepted Answer

A)  analytical listening. 
B)  empathic listening. 
C)  comprehensive listening. 
D)  appreciative listening. 
E)  discriminative listening. 
A)  analytical listening. 
B)  empathic listening. 
C)  comprehensive listening. 
D)  appreciative listening. 
E)  discriminative listening.

Question 18

Short-term memory has the capacity to remember seven (plus or minus two) different items or bits of information at one time.

Accepted Answer

A) True 
 B)False

Question 19

"College students should be required to take at least one communication course" is a claim of policy.

Accepted Answer

A) True 
 B)False

Question 20

If you don't understand someone's meaning, what questioning strategy should you use to ensure comprehension?

Accepted Answer

A)  Make sure you understand what you want to know before asking a question. 
B)  Keep your question simple and applicable. 
C)  Ask non-threatening questions. 
D)  Ask if it's okay to ask a question if the topic is personally sensitive or highly controversial. 
E)  Do all of the above. 
A)  Make sure you understand what you want to know before asking a question. 
B)  Keep your question simple and applicable. 
C)  Ask non-threatening questions. 
D)  Ask if it's okay to ask a question if the topic is personally sensitive or highly controversial. 
E)  Do all of the above.

"Our group is the best in the class." This statement is an example of a claim of

Comprehensive listening describes the ability to evaluate another person's message for the purpose of refuting an argument.

Effective listeners use their extra thought speed to summarize what someone is saying, to pay attention to the meaning of nonverbal behavior, and to analyze the strengths and weaknesses of arguments.

Ralph Nichols notes that the volume of notes taken increases their value to the note taker.

Some of your colleagues have suggested that the company sponsor an annual picnic rather than a more formal annual dinner. John disagrees with the others because the company has held a formal dinner every year for more than ten years. Which fallacy of argument could be attributed to John's comment?

You are trying to listen to your professor explain a complex theory that will be on the next exam. Unfortunately, you have a severe head cold and are having trouble hearing what the professor is saying. Which type of listening is giving you a problem?

Most people can think at _________ times the rate at which most people talk.

Communicators with good short-term memory ability can better understand what other people mean, can analyze complex issues, are able to track relevant interactions, and are skilled at developing appropriate responses.

Deborah Tannen offers an explanation for why it may seem that men don't listen to women. She claims that

What type of listening enables you to identify and understand a person's feelings or motives?

In the business world, many executives spend more than 60 percent of their workday listening to others.

Effective empathic listening involves learning how to put aside your own emotional agenda and focus on the other person.

Differences in listening skills, gender, personality types, and cultural backgrounds can affect your ability to listen.

The following fallacy is an example of an appeal to tradition: "Who are you to support our troops? As I recall, you were arrested at an anti-war demonstration in the early 1970s."

Which of the following statements is an inference?

A person with a time-oriented listening style organizes time and listening into neat segments.

Suppose most members of your work group want to hold a meeting on Saturday morning. Nicole seems upset. You want to understand how she feels about attending the proposed meeting. When she explains her concerns, you should use

Short-term memory has the capacity to remember seven (plus or minus two) different items or bits of information at one time.

"College students should be required to take at least one communication course" is a claim of policy.

If you don't understand someone's meaning, what questioning strategy should you use to ensure comprehension?

Human Communication

Understanding Yourself

Adapting to Canadas Changing Faces

Verbal Communication

Nonverbal Communication

Understanding Interpersonal Relationships

Exploring Emotional Intelligence

Professional Relationships

Working in Groups

Group Decision Making, Problem Solving and Conflict

Communicating in a Digital World

Creating Captivating Presentations

Language and Delivery

Filters

Exam 4: Listening, Critical Thinking and Reflective Practice

"Our group is the best in the class." This statement is an example of a claim of

Comprehensive listening describes the ability to evaluate another person's message for the purpose of refuting an argument.

Effective listeners use their extra thought speed to summarize what someone is saying, to pay attention to the meaning of nonverbal behavior, and to analyze the strengths and weaknesses of arguments.

Ralph Nichols notes that the volume of notes taken increases their value to the note taker.

Some of your colleagues have suggested that the company sponsor an annual picnic rather than a more formal annual dinner. John disagrees with the others because the company has held a formal dinner every year for more than ten years. Which fallacy of argument could be attributed to John's comment?

You are trying to listen to your professor explain a complex theory that will be on the next exam. Unfortunately, you have a severe head cold and are having trouble hearing what the professor is saying. Which type of listening is giving you a problem?

Most people can think at _________ times the rate at which most people talk.

Communicators with good short-term memory ability can better understand what other people mean, can analyze complex issues, are able to track relevant interactions, and are skilled at developing appropriate responses.

Deborah Tannen offers an explanation for why it may seem that men don't listen to women. She claims that

What type of listening enables you to identify and understand a person's feelings or motives?

In the business world, many executives spend more than 60 percent of their workday listening to others.

Effective empathic listening involves learning how to put aside your own emotional agenda and focus on the other person.

Differences in listening skills, gender, personality types, and cultural backgrounds can affect your ability to listen.

The following fallacy is an example of an appeal to tradition: "Who are you to support our troops? As I recall, you were arrested at an anti-war demonstration in the early 1970s."

Which of the following statements is an inference?

A person with a time-oriented listening style organizes time and listening into neat segments.

Suppose most members of your work group want to hold a meeting on Saturday morning. Nicole seems upset. You want to understand how she feels about attending the proposed meeting. When she explains her concerns, you should use

Short-term memory has the capacity to remember seven (plus or minus two) different items or bits of information at one time.

"College students should be required to take at least one communication course" is a claim of policy.

If you don't understand someone's meaning, what questioning strategy should you use to ensure comprehension?

Human Communication

Understanding Yourself

Adapting to Canadas Changing Faces

Verbal Communication

Nonverbal Communication

Understanding Interpersonal Relationships

Exploring Emotional Intelligence

Professional Relationships

Working in Groups

Group Decision Making, Problem Solving and Conflict

Communicating in a Digital World

Creating Captivating Presentations

Language and Delivery

Filters