Question 1

For most managers, the turnover problem is worst among:

Accepted Answer

A)  entry­level employees. 
B)  supervisory personnel. 
C)  mid­level managers. 
D)  top managers. 
A)  entry­level employees. 
B)  supervisory personnel. 
C)  mid­level managers. 
D)  top managers. A

Question 2

Which of the following selection tools is used primarily for verifying information provided by job applicants?

Accepted Answer

A)  reference checks 
B)  selection tests 
C)  application forms 
D)  applicant interviews 
A)  reference checks 
B)  selection tests 
C)  application forms 
D)  applicant interviews A

Question 3

Broadening a job to include additional tasks is referred to as:

Accepted Answer

A)  job simplification. 
B)  job enlargement. 
C)  job rotation. 
D)  job enrichment. 
A)  job simplification. 
B)  job enlargement. 
C)  job rotation. 
D)  job enrichment. B

Question 4

The Jazz River Restaurant & Lounge is a small chain offering fine dining as well as late night entertainment. To help unit managers hire the right job applicants, the corporate executive team developed a list of personal qualities for managers to look for when selecting job applicants for open server positions and distributed the list as a:

Accepted Answer

A)  job description. 
B)  job specification. 
C)  performance appraisal form. 
D)  job analysis. 
A)  job description. 
B)  job specification. 
C)  performance appraisal form. 
D)  job analysis.

Question 5

Which of the following selection tools would a food and beverage manager use first to determine whether people applying for open positions meet the minimum job qualifications?

Accepted Answer

A)  reference checks 
B)  selection tests 
C)  application forms 
D)  applicant interviews 
A)  reference checks 
B)  selection tests 
C)  application forms 
D)  applicant interviews

Question 6

The Marlin Steakhouse is a 25­unit regional chain with lunch and dinner service offering steaks and seafood. The company is only seven years old and, over the past year, opened a new unit each month. The corporate management team decided to slow expansion plans and concentrate on improving the profitability of operations. When analyzing the high costs of employee turnover, the corporate team discovered that 25 percent of all turnover occurred within the first 30 days of employment. Which of the following actions would have the greatest impact on reducing this type of employee turnover?

Accepted Answer

A)  Develop an orientation program for new employees. 
B)  Implement training programs to refresh skills of veteran staff. 
C)  Increase the frequency of employee performance evaluations. 
D)  Simplify work processes by revising performance standards. 
A)  Develop an orientation program for new employees. 
B)  Implement training programs to refresh skills of veteran staff. 
C)  Increase the frequency of employee performance evaluations. 
D)  Simplify work processes by revising performance standards.

Question 7

The manager of the Fork and Spoon Restaurant redesigned dishwashers' jobs to include inventory functions previously performed by supervisors. This is an example of:

Accepted Answer

A)  job simplification. 
B)  job specification. 
C)  job rotation. 
D)  job enrichment. 
A)  job simplification. 
B)  job specification. 
C)  job rotation. 
D)  job enrichment.

Question 8

Which of the following should be the first step in revising performance standards?

Accepted Answer

A)  Evaluate each idea and select the best approach. 
B)  Generate ideas for new ways to get the job done. 
C)  Collect and analyze information about current performance standards. 
D)  Test each new idea with a limited number of employees. 
A)  Evaluate each idea and select the best approach. 
B)  Generate ideas for new ways to get the job done. 
C)  Collect and analyze information about current performance standards. 
D)  Test each new idea with a limited number of employees.

Question 9

One of the first steps in the employee recruitment process is to write a job___________ that includes a summary of the job, a list of its major tasks, and the identity of its supervisor.

Accepted Answer

A)  specification 
B)  description 
C)  requisition 
D)  recruiting advertisement 
A)  specification 
B)  description 
C)  requisition 
D)  recruiting advertisement

Question 10

The Resort Ranch operates five food and beverage outlets in four buildings throughout the property. Which of the following documents would the food and beverage manager use to show all employees the relationships among positions throughout the ranch's food and beverage operation?

Accepted Answer

A)  organization charts 
B)  job descriptions 
C)  performance appraisal summaries 
D)  job specifications 
A)  organization charts 
B)  job descriptions 
C)  performance appraisal summaries 
D)  job specifications

For most managers, the turnover problem is worst among:

Which of the following selection tools is used primarily for verifying information provided by job applicants?

Broadening a job to include additional tasks is referred to as:

Which of the following selection tools would a food and beverage manager use first to determine whether people applying for open positions meet the minimum job qualifications?

The manager of the Fork and Spoon Restaurant redesigned dishwashers' jobs to include inventory functions previously performed by supervisors. This is an example of:

Which of the following should be the first step in revising performance standards?

One of the first steps in the employee recruitment process is to write a job___________ that includes a summary of the job, a list of its major tasks, and the identity of its supervisor.

The Resort Ranch operates five food and beverage outlets in four buildings throughout the property. Which of the following documents would the food and beverage manager use to show all employees the relationships among positions throughout the ranch's food and beverage operation?

The Challenge of Food and Beverage Operations

The Control Function

The Menu: the Foundation for Control

Operations Budgeting and Cost-Volume-Profit Analysis

Determining Food and Beverage Standards

Purchasing and Receiving Controls

Storing and Issuing Controls

Production and Serving Controls

Calculating Actual Food and Beverage Costs

Control: Analysis, Corrective Action,and Evaluation

Revenue Control

Preventing Revenue Theft

Implementing Labor Cost Controls

Filters

Exam 13: Labor Cost Control

For most managers, the turnover problem is worst among:

Which of the following selection tools is used primarily for verifying information provided by job applicants?

Broadening a job to include additional tasks is referred to as:

Which of the following selection tools would a food and beverage manager use first to determine whether people applying for open positions meet the minimum job qualifications?

The manager of the Fork and Spoon Restaurant redesigned dishwashers' jobs to include inventory functions previously performed by supervisors. This is an example of:

Which of the following should be the first step in revising performance standards?

One of the first steps in the employee recruitment process is to write a job___________ that includes a summary of the job, a list of its major tasks, and the identity of its supervisor.

The Resort Ranch operates five food and beverage outlets in four buildings throughout the property. Which of the following documents would the food and beverage manager use to show all employees the relationships among positions throughout the ranch's food and beverage operation?

The Challenge of Food and Beverage Operations

The Control Function

The Menu: the Foundation for Control

Operations Budgeting and Cost-Volume-Profit Analysis

Determining Food and Beverage Standards

Purchasing and Receiving Controls

Storing and Issuing Controls

Production and Serving Controls

Calculating Actual Food and Beverage Costs

Control: Analysis, Corrective Action,and Evaluation

Revenue Control

Preventing Revenue Theft

Implementing Labor Cost Controls

Filters