Question 1

Internal job postings are a form of:

Accepted Answer

A)  upward communication 
B)  employee involvement 
C)  downward communication 
D)  open-book management 
E)  informal communication 
A)  upward communication 
B)  employee involvement 
C)  downward communication 
D)  open-book management 
E)  informal communication C

Question 2

Proactive employers continuously monitor employee working conditions using which of the following tools?

Accepted Answer

A)  grievance committees 
B)  in-house publications 
C)  intranets 
D)  open-book management 
E)  social media 
A)  grievance committees 
B)  in-house publications 
C)  intranets 
D)  open-book management 
E)  social media A

Question 3

Managers discussing a problem with an employee to try and help that employee resolve the issues are engaging in which of the following?

Accepted Answer

A)  employee assistance 
B)  employee counselling 
C)  employee communication 
D)  employee involvement 
E)  employee advising 
A)  employee assistance 
B)  employee counselling 
C)  employee communication 
D)  employee involvement 
E)  employee advising B

Question 4

When dismissing an employee, it is recommended that employers notify others in the organization and ensure that the individual's duties are covered.

Accepted Answer

A) True 
 B)False

Question 5

Solid employee relations demand careful attention to communication, counselling, and management of workgroups.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following helps retain key employees?

Accepted Answer

A)  communicating the organization vision and values less often 
B)  developing a planned approach to employee retention 
C)  focusing efforts on employee retention once the probationary period ends 
D)  encouraging supervisors and managers to keep good workers 
E)  distributing opinion surveys to long-term employees 
A)  communicating the organization vision and values less often 
B)  developing a planned approach to employee retention 
C)  focusing efforts on employee retention once the probationary period ends 
D)  encouraging supervisors and managers to keep good workers 
E)  distributing opinion surveys to long-term employees

Question 7

Which of the following is a way that employers can increase employee involvement?

Accepted Answer

A)  implement employee assistant programs 
B)  encourage grapevine communication 
C)  self-directed work teams 
D)  apply no-layoff policies 
E)  helping employees to cope with problems 
A)  implement employee assistant programs 
B)  encourage grapevine communication 
C)  self-directed work teams 
D)  apply no-layoff policies 
E)  helping employees to cope with problems

Question 8

No-layoff policies are part of an integrated system of progressive HR practices used to enhance employee job security.

Accepted Answer

A) True 
 B)False

Question 9

To increase employee involvement, employers can implement self-directed work teams

Accepted Answer

A) True 
 B)False

Question 10

Which legislation covers employees' rights to privacy?

Accepted Answer

A)  The Canada Labour Code 
B)  The Charter of Rights and Freedoms 
C)  Personal Information Protection and Electronic Documents Act 
D)  The Canadian Human Rights Act 
E)  Employment Standards Acts 
A)  The Canada Labour Code 
B)  The Charter of Rights and Freedoms 
C)  Personal Information Protection and Electronic Documents Act 
D)  The Canadian Human Rights Act 
E)  Employment Standards Acts

Question 11

Following established rules and procedures and allowing employees to respond in disciplinary action is referred to as:

Accepted Answer

A)  diligent process 
B)  due process 
C)  disciplinary process 
D)  corrective process 
E)  mandated process 
A)  diligent process 
B)  due process 
C)  disciplinary process 
D)  corrective process 
E)  mandated process

Question 12

Which of the following occurs after an organization downsizes?

Accepted Answer

A)  organizational performance improves 
B)  employees become more open-minded 
C)  employees become more self-absorbed 
D)  employee risk aversion decreases 
E)  morale improves 
A)  organizational performance improves 
B)  employees become more open-minded 
C)  employees become more self-absorbed 
D)  employee risk aversion decreases 
E)  morale improves

Question 13

Progressive discipline also refers to following proper established rules and procedures and giving employees the opportunity to respond to allegations.

Accepted Answer

A) True 
 B)False

Question 14

The onus for proving just cause in dismissing an employee lies with:

Accepted Answer

A)  the employee 
B)  the courts 
C)  the labour board 
D)  the employer 
E)  the Human Rights Commission 
A)  the employee 
B)  the courts 
C)  the labour board 
D)  the employer 
E)  the Human Rights Commission

Question 15

Which of the following approaches to increasing employee involvement reduces the amount of administrative work performed by human resource professionals by addressing two groups of human resource activities?

Accepted Answer

A)  employee self-service 
B)  high-involvement work practices 
C)  self-directed work teams 
D)  an increased focus on innovation 
E)  decentralization of accountability 
A)  employee self-service 
B)  high-involvement work practices 
C)  self-directed work teams 
D)  an increased focus on innovation 
E)  decentralization of accountability

Question 16

Good employee relations practices ensure that organizational strategies are implemented.

Accepted Answer

A) True 
 B)False

Question 17

It is illegal to install programs on someone's computer without consent of the recipient.

Accepted Answer

A) True 
 B)False

Question 18

Approaches to implementing effective communication systems can be grouped into downward and upward systems.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is part of the seven-step plan to protect organizations from the misuse of electronic communications?

Accepted Answer

A)  hiring a chief reputation officer 
B)  banning social media use at work 
C)  discourage cell phone use during working hours 
D)  repeal telecommuting policies 
E)  examining the available tools for controlling Internet access 
A)  hiring a chief reputation officer 
B)  banning social media use at work 
C)  discourage cell phone use during working hours 
D)  repeal telecommuting policies 
E)  examining the available tools for controlling Internet access

Question 20

A major change in a significant term of the employment relationship that results in an employee resigning may be legally considered as constructive dismissal.

Accepted Answer

A) True 
 B)False

Internal job postings are a form of:

Proactive employers continuously monitor employee working conditions using which of the following tools?

Managers discussing a problem with an employee to try and help that employee resolve the issues are engaging in which of the following?

When dismissing an employee, it is recommended that employers notify others in the organization and ensure that the individual's duties are covered.

Solid employee relations demand careful attention to communication, counselling, and management of workgroups.

Which of the following helps retain key employees?

Which of the following is a way that employers can increase employee involvement?

No-layoff policies are part of an integrated system of progressive HR practices used to enhance employee job security.

To increase employee involvement, employers can implement self-directed work teams

Which legislation covers employees' rights to privacy?

Following established rules and procedures and allowing employees to respond in disciplinary action is referred to as:

Which of the following occurs after an organization downsizes?

Progressive discipline also refers to following proper established rules and procedures and giving employees the opportunity to respond to allegations.

The onus for proving just cause in dismissing an employee lies with:

Which of the following approaches to increasing employee involvement reduces the amount of administrative work performed by human resource professionals by addressing two groups of human resource activities?

Good employee relations practices ensure that organizational strategies are implemented.

It is illegal to install programs on someone's computer without consent of the recipient.

Approaches to implementing effective communication systems can be grouped into downward and upward systems.

Which of the following is part of the seven-step plan to protect organizations from the misuse of electronic communications?

A major change in a significant term of the employment relationship that results in an employee resigning may be legally considered as constructive dismissal.

Strategic Human Resource Management

Job Analysis and Design

Human Resource Planning

Legal Requirements and Managing Diversity

Recruitment

Selection

Onboarding, Training and Development, and Career Planning

Performance Management

Compensation Management

Employee Benefits and Services

Ensuring Health and Safety at the Workplace

The Union-Management Framework

Filters

Exam 11: Managing Employee Relations

Internal job postings are a form of:

Proactive employers continuously monitor employee working conditions using which of the following tools?

Managers discussing a problem with an employee to try and help that employee resolve the issues are engaging in which of the following?

When dismissing an employee, it is recommended that employers notify others in the organization and ensure that the individual's duties are covered.

Solid employee relations demand careful attention to communication, counselling, and management of workgroups.

Which of the following helps retain key employees?

Which of the following is a way that employers can increase employee involvement?

No-layoff policies are part of an integrated system of progressive HR practices used to enhance employee job security.

To increase employee involvement, employers can implement self-directed work teams

Which legislation covers employees' rights to privacy?

Following established rules and procedures and allowing employees to respond in disciplinary action is referred to as:

Which of the following occurs after an organization downsizes?

Progressive discipline also refers to following proper established rules and procedures and giving employees the opportunity to respond to allegations.

The onus for proving just cause in dismissing an employee lies with:

Which of the following approaches to increasing employee involvement reduces the amount of administrative work performed by human resource professionals by addressing two groups of human resource activities?

Good employee relations practices ensure that organizational strategies are implemented.

It is illegal to install programs on someone's computer without consent of the recipient.

Approaches to implementing effective communication systems can be grouped into downward and upward systems.

Which of the following is part of the seven-step plan to protect organizations from the misuse of electronic communications?

A major change in a significant term of the employment relationship that results in an employee resigning may be legally considered as constructive dismissal.

Strategic Human Resource Management

Job Analysis and Design

Human Resource Planning

Legal Requirements and Managing Diversity

Recruitment

Selection

Onboarding, Training and Development, and Career Planning

Performance Management

Compensation Management

Employee Benefits and Services

Ensuring Health and Safety at the Workplace

The Union-Management Framework

Filters