Question 1

Which of the following is a way that good employee relations practices reduce costs?

Accepted Answer

A)  helping employees achieve their personal goals 
B)  ensuring employee commitment 
C)  improving employee attitudes 
D)  offering organizations a recruiting advantage 
E)  effectively communicating organizational goals to employees 
A)  helping employees achieve their personal goals 
B)  ensuring employee commitment 
C)  improving employee attitudes 
D)  offering organizations a recruiting advantage 
E)  effectively communicating organizational goals to employees

Question 2

The PIPEDA principle of limiting use, disclosure, and retention states that personal information collected should only be kept for as long as it is needed.

Accepted Answer

A) True 
 B)False

Question 3

Rewarding employees for useful suggestions helps to ensure that suggestion systems are successful.

Accepted Answer

A) True 
 B)False

Question 4

Communication systems that exist to get information from employees are called upward systems.

Accepted Answer

A) True 
 B)False

Question 5

Positive discipline uses punishment to resolve problems.

Accepted Answer

A) True 
 B)False

Question 6

Although good employee relations practices tend to make for happier employees, they do not have any direct effect on either productivity or employment costs.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is an example of upward communication?

Accepted Answer

A)  grapevine 
B)  email 
C)  in-house newsletters 
D)  jobholder reports 
E)  Pre-recorded messages 
A)  grapevine 
B)  email 
C)  in-house newsletters 
D)  jobholder reports 
E)  Pre-recorded messages

Question 8

Improper conduct must have occurred at the workplace for it to be considered just cause for dismissal.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following steps is key when using positive discipline?

Accepted Answer

A)  document suggested changes 
B)  tell the employee that a performance problem exists 
C)  focus on the employee's attitude or personality 
D)  avoid being specific when discussing the problem 
E)  approach discipline as a figure of authority 
A)  document suggested changes 
B)  tell the employee that a performance problem exists 
C)  focus on the employee's attitude or personality 
D)  avoid being specific when discussing the problem 
E)  approach discipline as a figure of authority

Question 10

Canada's new anti-spam legislation permits businesses to send electronic commercial messages provided the information is not graphic.

Accepted Answer

A) True 
 B)False

Question 11

The five key dimensions of employee relations are employee rights, discipline, counselling, involvement, and communication.

Accepted Answer

A) True 
 B)False

Question 12

Consent is not a requirement under PIPEDA.
FALSE

Accepted Answer

A) True 
 B)False

Question 13

Which of the following states that disciplinary action should be applied with warning, immediate, consistent, and impersonal?

Accepted Answer

A)  corrective discipline 
B)  right to fair treatment 
C)  due process 
D)  progressive discipline 
E)  hot-stove rule 
A)  corrective discipline 
B)  right to fair treatment 
C)  due process 
D)  progressive discipline 
E)  hot-stove rule

Question 14

Which of the following refers to the practice of sharing information about an organization's financial performance with employees?

Accepted Answer

A)  employee opinion surveys 
B)  grapevine communication 
C)  open-book management 
D)  in-house complaint procedures 
E)  suggestion systems 
A)  employee opinion surveys 
B)  grapevine communication 
C)  open-book management 
D)  in-house complaint procedures 
E)  suggestion systems

Question 15

Which of the following is an objective of preventive discipline?

Accepted Answer

A)  to reform the offender 
B)  to take action prior to an infraction 
C)  to maintain effective group standards 
D)  to deter others from similar actions 
E)  to encourage employees to assume responsibility for a problem 
A)  to reform the offender 
B)  to take action prior to an infraction 
C)  to maintain effective group standards 
D)  to deter others from similar actions 
E)  to encourage employees to assume responsibility for a problem

Question 16

Which of the following is described as any act by the employee that could have serious negative effects on the operation or reputation of the organization?

Accepted Answer

A)  cause for dismissal under common law 
B)  termination in bad faith 
C)  wrongful dismissal 
D)  cause under provincial employment standards legislation to avoid providing minimum statutory severance 
E)  constructive dismissal 
A)  cause for dismissal under common law 
B)  termination in bad faith 
C)  wrongful dismissal 
D)  cause under provincial employment standards legislation to avoid providing minimum statutory severance 
E)  constructive dismissal

Question 17

Which of the following is a formal method through which employees can register a complaint?

Accepted Answer

A)  manager-employer meetings 
B)  in-house complaint procedure 
C)  employee attitude surveys 
D)  grapevine communication 
E)  suggestion systems 
A)  manager-employer meetings 
B)  in-house complaint procedure 
C)  employee attitude surveys 
D)  grapevine communication 
E)  suggestion systems

Question 18

In-house complaint procedures are formal methods that employees can use to register complaints.

Accepted Answer

A) True 
 B)False

Question 19

Under PIPEDA, individuals are not allowed to access their personal information files without judicial approval.

Accepted Answer

A) True 
 B)False

Question 20

If an employee requires medical cannabis for treatment, the employer may do which of the following?

Accepted Answer

A)  immediately dismiss the employee 
B)  provide reasonable notice of dismissal 
C)  accommodate the employee until the point of undue hardship 
D)  engage in disciplinary action 
E)  compensate the employee in lieu of providing notice 
A)  immediately dismiss the employee 
B)  provide reasonable notice of dismissal 
C)  accommodate the employee until the point of undue hardship 
D)  engage in disciplinary action 
E)  compensate the employee in lieu of providing notice

Which of the following is a way that good employee relations practices reduce costs?

The PIPEDA principle of limiting use, disclosure, and retention states that personal information collected should only be kept for as long as it is needed.

Rewarding employees for useful suggestions helps to ensure that suggestion systems are successful.

Communication systems that exist to get information from employees are called upward systems.

Positive discipline uses punishment to resolve problems.

Although good employee relations practices tend to make for happier employees, they do not have any direct effect on either productivity or employment costs.

Which of the following is an example of upward communication?

Improper conduct must have occurred at the workplace for it to be considered just cause for dismissal.

Which of the following steps is key when using positive discipline?

Canada's new anti-spam legislation permits businesses to send electronic commercial messages provided the information is not graphic.

The five key dimensions of employee relations are employee rights, discipline, counselling, involvement, and communication.

Consent is not a requirement under PIPEDA. FALSE

Which of the following states that disciplinary action should be applied with warning, immediate, consistent, and impersonal?

Which of the following refers to the practice of sharing information about an organization's financial performance with employees?

Which of the following is an objective of preventive discipline?

Which of the following is described as any act by the employee that could have serious negative effects on the operation or reputation of the organization?

Which of the following is a formal method through which employees can register a complaint?

In-house complaint procedures are formal methods that employees can use to register complaints.

Under PIPEDA, individuals are not allowed to access their personal information files without judicial approval.

If an employee requires medical cannabis for treatment, the employer may do which of the following?

Strategic Human Resource Management

Job Analysis and Design

Human Resource Planning

Legal Requirements and Managing Diversity

Recruitment

Selection

Onboarding, Training and Development, and Career Planning

Performance Management

Compensation Management

Employee Benefits and Services

Ensuring Health and Safety at the Workplace

The Union-Management Framework

Filters

Exam 11: Managing Employee Relations

Which of the following is a way that good employee relations practices reduce costs?

The PIPEDA principle of limiting use, disclosure, and retention states that personal information collected should only be kept for as long as it is needed.

Rewarding employees for useful suggestions helps to ensure that suggestion systems are successful.

Communication systems that exist to get information from employees are called upward systems.

Positive discipline uses punishment to resolve problems.

Although good employee relations practices tend to make for happier employees, they do not have any direct effect on either productivity or employment costs.

Which of the following is an example of upward communication?

Improper conduct must have occurred at the workplace for it to be considered just cause for dismissal.

Which of the following steps is key when using positive discipline?

Canada's new anti-spam legislation permits businesses to send electronic commercial messages provided the information is not graphic.

The five key dimensions of employee relations are employee rights, discipline, counselling, involvement, and communication.

Consent is not a requirement under PIPEDA. FALSE

Which of the following states that disciplinary action should be applied with warning, immediate, consistent, and impersonal?

Which of the following refers to the practice of sharing information about an organization's financial performance with employees?

Which of the following is an objective of preventive discipline?

Which of the following is described as any act by the employee that could have serious negative effects on the operation or reputation of the organization?

Which of the following is a formal method through which employees can register a complaint?

In-house complaint procedures are formal methods that employees can use to register complaints.

Under PIPEDA, individuals are not allowed to access their personal information files without judicial approval.

If an employee requires medical cannabis for treatment, the employer may do which of the following?

Strategic Human Resource Management

Job Analysis and Design

Human Resource Planning

Legal Requirements and Managing Diversity

Recruitment

Selection

Onboarding, Training and Development, and Career Planning

Performance Management

Compensation Management

Employee Benefits and Services

Ensuring Health and Safety at the Workplace

The Union-Management Framework

Filters