Exam 5: Training and Developing Employees

The basic aim of ________ is to increase the participant's insight into his or her own behavior and the behavior of others by encouraging an open expression of feelings in a trainer-guided group.

A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called ________.

________ is the continuing process of instilling in all employees the attitudes, standards, and values that the organization expects.

________ focus on whether training had an effect on the organization's objectives.

Once you have a properly designed training program, motivation is not an issue.

Performance analysis means:

What is the second step in the training process?

There are several types of on-the-job training. Identify and describe three types. Which one is used most often? Why?

One study called the American workforce "ill-prepared."

________ means having a person learn a job by actually doing it.

Formal learning provides the bulk of on the job learning.

There are several sources of information an employer can use to identify a current employee's training needs. List five of these sources of information.

Which of the following is not one of Lewin's processes for overcoming resistance?

In ________, trainees learn by making realistic decisions in simulated situations.

Simulated training combines the advantages of on- and off-the-job training.

The third step in the training process is to ________.

All of the following are training outcomes categories that can be measured except:

________ is a section of an employer's Web site that offers employees online access to many or all of the training courses employees need to succeed at their jobs.

Any attempt to improve managerial performance by imparting knowledge, changing attitudes, or increasing skills is called ________.

About _____ percent of firms collecting end-of-class evaluation data use paper-and-pencil surveys.