Exam 5: Training and Developing Employees

Mobile learning lends itself particularly well to training that needs a lot of graphics.

Survey feedback is a convenient way to unfreeze a company's management and employees by crystallizing the fact that the organization does have problems to solve.

Overcoming resistance is perhaps the hardest part of leading a change.

Companies devote many hours to training new employees to listen to each other and cooperate.

Behavior modeling involves showing trainees, or modeling, the right way of doing something, letting each person practice the right way to do it, and providing feedback regarding performance.

The HR specialist usually starts the orientation.

Sensitivity training seeks to increase participants' insight into their own behavior and the behavior of others by encouraging an open expression of feelings in a trainer guided t-group.

Organizational development usually involves action research.

Which of the following goals is the focus of diversity training?

Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson?

________ is a form of management training in which trainees to learn by making realistic decisions in simulated situations

Vestibule training's attractiveness is because of its lower costs or increased safety. Should this be "and"?

List five main managerial development techniques.

Estimates are that only about 20% of what employees learn on the job is learned through informal means while the rest is learned through formal training programs.

Trainers often try to solve employee performance deficiencies with training, but some deficiencies can't be overcome with training. What other causes might exist for performance deficiency from an employee?

James is currently identifying the specific job performance skills needed, analyzing the skills of prospective trainees, and developing knowledge and performance objectives based on the deficiencies he finds. James is working on the ________ step in the training and development process.

Which of the following characterizes training today?

________ is a detailed study of the job to determine what specific skills the job requires.

Which of the following is not a motivational guideline?

The process of verifying that there is a performance deficiency and determining if such deficiency should be corrected through training or through some other means is called ________.