Exam 5: Training and Developing Employees

The ________ process includes improving the firm's future performance and make sense in terms of the firm's strategy and goals.

All of the following about teamwork or team training is true except:

The first step in creating a training program is to ________.

An outside consultant who questions an executive's boss, peers, subordinates, and family in order to determine weaknesses and strengths is a(n) ________.

In a case study training exercise, the discussion should involve ________.

The methods used to give new or present employees the skills they need to perform their jobs are called ________.

________ is a special approach to organizational change in which the employees diagnose and formulate the change that's required and implement it.

Delivering learning content on demand via electronic devices when needed is termed ________ learning.

Managerial development is a special approach to organizational change in which the employees themselves formulate the change that is required and implement it.

Lifelong learning refers to the need for employees to learn things that they will use for their entire lifetime.

To improve the orientation process some firms provide their incoming managers with ________.

Lewin's change process consists of unfreezing, moving, and refreezing.

Changing employee attitudes, skills, and behaviors can be difficult. Explain how Lewin's Change Process proposes how change should be implemented.

In the ________ method, a manager is presented with a written description of an organizational problem to diagnose and solve.

Employee ________ provides new employees with the basic background information required to perform their jobs satisfactorily.

Which of the following is not a step in behavioral modeling?

What percentage of learning on the job comes from informal learning?

________ is a training technique by which management trainees are allowed to work full time analyzing and solving problems in other departments.

Which on-the-job training method is used for managerial positions?

Technology hampers efforts at orienting employees.