Question 1

Define the term "critical thinking." How can you use critical thinking to judge the accuracy of a speaker's message?

Accepted Answer

-Critical thinking is the ability to analyze and assess information.
-You can critically analyze and assess a speaker's message by asking the following questions: Is the speaker qualified to draw the conclusions? Has the speaker actually observed what he/she is talking about? Does the speaker have a vested interest in the message? Is there adequate evidence presented to support the conclusions? Is the evidence relevant to the conclusions? Does contradictory evidence exist that refutes what has been presented? Does the message contain inadequate or invalid reasoning?

Question 2

Researcher Ned Herrmann divided the brain into four specialized quadrants: the rational self, the safekeeping self, the experimental self and the __________.

Accepted Answer

A)  sequential self 
B)  intuitive self 
C)  feeling self 
D)  analytical self 
A)  sequential self 
B)  intuitive self 
C)  feeling self 
D)  analytical self C

Question 3

When you listen for the personal satisfaction or appreciation of something, you are most likely listening for __________.

Accepted Answer

A)  evaluation 
B)  reflection 
C)  information 
D)  enjoyment 
A)  evaluation 
B)  reflection 
C)  information 
D)  enjoyment D

Question 4

Listening scholar Judi Brownell suggests five techniques for storing items in memory to be used later. Which technique involves combining meaningful words and vivid images?

Accepted Answer

A)  mediation 
B)  categorization 
C)  association 
D)  mnemonics 
A)  mediation 
B)  categorization 
C)  association 
D)  mnemonics

Question 5

Maya's car has been making funny noises all week. When she starts paying closer attention to the sounds and trying to analyze them, Maya is listening __________.

Accepted Answer

A)  to evaluate 
B)  to inform 
C)  for enjoyment 
D)  for empathy 
A)  to evaluate 
B)  to inform 
C)  for enjoyment 
D)  for empathy

Question 6

What are some barriers to effective listening? For each barrier, discuss a strategy competent listeners might use to overcome it. Include at least four barriers in your response.

Accepted Answer

-Response must correctly identify at lea

Question 7

Critical listening involves assessing the speaker's values and intent as well as __________.

Accepted Answer

A)  judging the accuracy of the speaker's conclusions 
B)  determining the reach of the speaker's message 
C)  gauging the interest level of the audience 
D)  categorizing the speaker's delivery style 
A)  judging the accuracy of the speaker's conclusions 
B)  determining the reach of the speaker's message 
C)  gauging the interest level of the audience 
D)  categorizing the speaker's delivery style

Question 8

What strategy is most effective for overcoming a difficult listening situation?

Accepted Answer

A)  ask questions 
B)  just tune out 
C)  focus on the details 
D)  criticize the speaker 
A)  ask questions 
B)  just tune out 
C)  focus on the details 
D)  criticize the speaker

Question 9

As he listened to his wife complain about work for the fourth day in a row, Luis kept nodding and looking at her, but he was really thinking about what they could have for dinner that night. This situation demonstrates which aspect of listening?

Accepted Answer

A)  evaluating 
B)  pseudolistening 
C)  feedback 
D)  interpreting 
A)  evaluating 
B)  pseudolistening 
C)  feedback 
D)  interpreting

Question 10

To avoid some of the pitfalls or barriers to listening, competent listeners should __________.

Accepted Answer

A)  concentrate on the main ideas rather than the details 
B)  remove themselves from the situation if they find the topic irrelevant 
C)  avoid situations where listening will be hard 
D)  leave the situation if distractions become too great 
A)  concentrate on the main ideas rather than the details 
B)  remove themselves from the situation if they find the topic irrelevant 
C)  avoid situations where listening will be hard 
D)  leave the situation if distractions become too great

Question 11

After hearing Adam describe his symptoms, Dr. Paulson used a stethoscope to listen to Adam's cough. What is the primary type of listening being used here by Dr. Paulson?

Accepted Answer

A)  listening for information 
B)  evaluative listening 
C)  listening for enjoyment 
D)  empathic listening 
A)  listening for information 
B)  evaluative listening 
C)  listening for enjoyment 
D)  empathic listening

Question 12

Typical college freshman spend their waking time checking social media and other websites, writing, reading, speaking, and listening. On average, what percentage of time do college students spend listening?

Accepted Answer

A)  20 percent 
B)  40 percent 
C)  50 percent 
D)  70 percent 
A)  20 percent 
B)  40 percent 
C)  50 percent 
D)  70 percent

Question 13

Why is it important to develop skill in listening?

Accepted Answer

-It is important to develop listening sk

Question 14

A person displaying effective listening competence behaviors __________.

Accepted Answer

A)  identifies and manages listening barriers 
B)  avoids empathizing with the speaker 
C)  concentrates on listening to specific facts and small details 
D)  interrupts the speaker to provide feedback 
A)  identifies and manages listening barriers 
B)  avoids empathizing with the speaker 
C)  concentrates on listening to specific facts and small details 
D)  interrupts the speaker to provide feedback

Question 15

The text identifies four functions of listening. What listening situations have you experienced this week? Briefly describe four unique listening situations, and identity the associated function(s) of listening.

Accepted Answer

-Response describes four listening situa

Question 16

The response to a message sent by a receiver back to a source is known as __________.

Accepted Answer

A)  paralanguage 
B)  feedback 
C)  reaction 
D)  context 
A)  paralanguage 
B)  feedback 
C)  reaction 
D)  context

Question 17

Identifying with or seeking to experience someone else's thoughts or feeling is referred to as __________.

Accepted Answer

A)  evaluation 
B)  sympathy 
C)  perception checking 
D)  empathy 
A)  evaluation 
B)  sympathy 
C)  perception checking 
D)  empathy

Question 18

According to listening scholar Andrew D. Wolvin, quality listening is a benchmark for __________.

Accepted Answer

A)  the successful politician of the future 
B)  the educated student of the future 
C)  the quality organization of the twenty-first century 
D)  the satisfied employee of the twenty-first century 
A)  the successful politician of the future 
B)  the educated student of the future 
C)  the quality organization of the twenty-first century 
D)  the satisfied employee of the twenty-first century

Question 19

Explain information processing as part of the listening process. What three skills are used? How does paralanguage play a role?

Accepted Answer

-Information processing means that you w

Question 20

When engaging in critical listening, the primary skill you need to have is __________.

Accepted Answer

A)  motivation 
B)  providing feedback 
C)  avoiding distractions 
D)  critical thinking 
A)  motivation 
B)  providing feedback 
C)  avoiding distractions 
D)  critical thinking

Define the term "critical thinking." How can you use critical thinking to judge the accuracy of a speaker's message?

Researcher Ned Herrmann divided the brain into four specialized quadrants: the rational self, the safekeeping self, the experimental self and the __________.

When you listen for the personal satisfaction or appreciation of something, you are most likely listening for __________.

Listening scholar Judi Brownell suggests five techniques for storing items in memory to be used later. Which technique involves combining meaningful words and vivid images?

Maya's car has been making funny noises all week. When she starts paying closer attention to the sounds and trying to analyze them, Maya is listening __________.

What are some barriers to effective listening? For each barrier, discuss a strategy competent listeners might use to overcome it. Include at least four barriers in your response.

Critical listening involves assessing the speaker's values and intent as well as __________.

What strategy is most effective for overcoming a difficult listening situation?

As he listened to his wife complain about work for the fourth day in a row, Luis kept nodding and looking at her, but he was really thinking about what they could have for dinner that night. This situation demonstrates which aspect of listening?

To avoid some of the pitfalls or barriers to listening, competent listeners should __________.

After hearing Adam describe his symptoms, Dr. Paulson used a stethoscope to listen to Adam's cough. What is the primary type of listening being used here by Dr. Paulson?

Typical college freshman spend their waking time checking social media and other websites, writing, reading, speaking, and listening. On average, what percentage of time do college students spend listening?

Why is it important to develop skill in listening?

A person displaying effective listening competence behaviors __________.

The text identifies four functions of listening. What listening situations have you experienced this week? Briefly describe four unique listening situations, and identity the associated function(s) of listening.

The response to a message sent by a receiver back to a source is known as __________.

Identifying with or seeking to experience someone else's thoughts or feeling is referred to as __________.

According to listening scholar Andrew D. Wolvin, quality listening is a benchmark for __________.

Explain information processing as part of the listening process. What three skills are used? How does paralanguage play a role?

When engaging in critical listening, the primary skill you need to have is __________.

Connecting Process and Principles in the 21st Century

Connecting Perception, Self, and Communication

Connecting Through Culture and Diversity

Connecting Through Verbal Communication

Connecting Through Nonverbal Communication

Connecting Through Social Media and New Technologies

Selecting a Topic and Connecting to the Audience

Research: Gathering and Using Information

Organizing and Outlining Your Speech

Managing Anxiety and Apprehension When Delivering Your Speech

Informative and Persuasive Speaking

Connecting Through Interpersonal Communication: Developing, Maintaining, and Dissolving Relationships

Connecting Through Participating in Groups and Teams

Connecting Through Workplace Communication: Preparing for Your Future

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Exam 7: Connecting Listening and Thinking in the Communication Process

Define the term "critical thinking." How can you use critical thinking to judge the accuracy of a speaker's message?

Researcher Ned Herrmann divided the brain into four specialized quadrants: the rational self, the safekeeping self, the experimental self and the __________.

When you listen for the personal satisfaction or appreciation of something, you are most likely listening for __________.

Listening scholar Judi Brownell suggests five techniques for storing items in memory to be used later. Which technique involves combining meaningful words and vivid images?

Maya's car has been making funny noises all week. When she starts paying closer attention to the sounds and trying to analyze them, Maya is listening __________.

What are some barriers to effective listening? For each barrier, discuss a strategy competent listeners might use to overcome it. Include at least four barriers in your response.

Critical listening involves assessing the speaker's values and intent as well as __________.

What strategy is most effective for overcoming a difficult listening situation?

As he listened to his wife complain about work for the fourth day in a row, Luis kept nodding and looking at her, but he was really thinking about what they could have for dinner that night. This situation demonstrates which aspect of listening?

To avoid some of the pitfalls or barriers to listening, competent listeners should __________.

After hearing Adam describe his symptoms, Dr. Paulson used a stethoscope to listen to Adam's cough. What is the primary type of listening being used here by Dr. Paulson?

Typical college freshman spend their waking time checking social media and other websites, writing, reading, speaking, and listening. On average, what percentage of time do college students spend listening?

Why is it important to develop skill in listening?

A person displaying effective listening competence behaviors __________.

The text identifies four functions of listening. What listening situations have you experienced this week? Briefly describe four unique listening situations, and identity the associated function(s) of listening.

The response to a message sent by a receiver back to a source is known as __________.

Identifying with or seeking to experience someone else's thoughts or feeling is referred to as __________.

According to listening scholar Andrew D. Wolvin, quality listening is a benchmark for __________.

Explain information processing as part of the listening process. What three skills are used? How does paralanguage play a role?

When engaging in critical listening, the primary skill you need to have is __________.

Connecting Process and Principles in the 21st Century

Connecting Perception, Self, and Communication

Connecting Through Culture and Diversity

Connecting Through Verbal Communication

Connecting Through Nonverbal Communication

Connecting Through Social Media and New Technologies

Selecting a Topic and Connecting to the Audience

Research: Gathering and Using Information

Organizing and Outlining Your Speech

Managing Anxiety and Apprehension When Delivering Your Speech

Informative and Persuasive Speaking

Connecting Through Interpersonal Communication: Developing, Maintaining, and Dissolving Relationships

Connecting Through Participating in Groups and Teams

Connecting Through Workplace Communication: Preparing for Your Future

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