Exam 7: Connecting Listening and Thinking in the Communication Process

What is the purpose of the Harfield Cognitive Listening Model? What do the internal filters and behavioral skills identified in the model represent?

Think about the four quadrants of the brain identified by Ned Hermann. Select one "self" and describe an individual whose thinking is dominated by that quadrant.

What strategies can you suggest for putting information into long-term memory? Provide an example of a strategy you found to be successful.

While watching a debate on TV, Brandon analyzes evidence, sorts fact from opinion, and judges the accuracy of the speaker's statements and conclusions. This reflects the __________ stage of listening.

When we listen strictly for information, we are listening in order to __________.

What characterizes a competent listener? Using these qualities as guidelines, how can you improve your personal listening competence?

The whole brain model separates the brain into left and right hemispheres, with the left devoted to __________ and the right devoted to __________.

Which statement accurately describes the relationship between listening and education?

Joanna was sure that her coworker Sandy would be really upset about bring transferred to a new city. But after asking her some questions, Joanna learned that Sandy was excited to be promoted to a better position in a larger city. Joanna used which listening skill in this situation in order to respond appropriately?

Sean puts his favorite music on when he gets home after a difficult day. Just hearing it helps him relax and get in a good mood. In this situation, Sean is listening for __________.