Question 1

Research shows that most interruptions are competitive.

Accepted Answer

A) True 
 B)False  False

Question 2

Imagine that a close friend of yours just found out that his or her mother has died. How would you respond empathically to your friend's needs? Specifically, what communication behaviors would you try to incorporate into your actions with this person? What communication behaviors would you avoid?

Accepted Answer

First and foremost, I would express my deepest condolences to my friend and let them know that I am there for them in any way they need. I would try to incorporate active listening into my communication with them, allowing them to express their feelings and thoughts without interruption. I would also offer physical comfort, such as a hug or holding their hand, if they are open to it.

I would avoid minimizing their grief or trying to offer quick solutions or silver linings. It's important to let them feel their emotions and not rush the grieving process. I would also avoid comparing their loss to any experiences of my own or others, as everyone's grief is unique and should be respected as such. Additionally, I would refrain from using cliché phrases or platitudes, as they can come across as insincere or dismissive of their pain. Instead, I would focus on validating their feelings and offering my support in any way they need.

Question 3

On average, we are able to remember about ________ of what we hear.

Accepted Answer

A)  95% 
B)  75% 
C)  50% 
D)  25% 
A)  95% 
B)  75% 
C)  50% 
D)  25% D

Question 4

Rachel finished her oral exam in her Spanish class and her teacher, Señora Lopez, evaluated her performance. Although Rachel did well on the exam and most of Señora Lopez's comments were positive, Rachel focused only on the negative critiques and felt very bad about her performance. Rachel just engaged in which of the following behaviors?

Accepted Answer

A)  pseudolistening 
B)  task-oriented listening 
C)  selective attention 
D)  negative attention bias 
A)  pseudolistening 
B)  task-oriented listening 
C)  selective attention 
D)  negative attention bias

Question 5

Empathic listening means feeling sorry for someone else.

Accepted Answer

A) True 
 B)False

Question 6

According to your text, which of the following statements correctly represents the two parts of interpretation?

Accepted Answer

A)  Focus on the subjective meaning of the speaker's message and gauge the truthfulness of his or her claim. 
B)  Understand the point of view the speaker represents and assign a mental interpretation of his or her statement based on that understanding. 
C)  Pay attention to all of the speaker's verbal and nonverbal messages and signal your interpretation back to the speaker. 
D)  Interpret the speaker's message carefully and remember your interpretation for future interactions with the speaker. 
A)  Focus on the subjective meaning of the speaker's message and gauge the truthfulness of his or her claim. 
B)  Understand the point of view the speaker represents and assign a mental interpretation of his or her statement based on that understanding. 
C)  Pay attention to all of the speaker's verbal and nonverbal messages and signal your interpretation back to the speaker. 
D)  Interpret the speaker's message carefully and remember your interpretation for future interactions with the speaker.

Question 7

Which of the following statements about the importance of listening is NOT true?

Accepted Answer

A)  Employers tend to rank listening skills as one of the most important factors in effective management. 
B)  A survey of family interaction showed that listening was the most important communication skill. 
C)  Listening has little to no effect on our physical health beyond avoiding sounds that may induce hearing loss. 
D)  Listening skills are important in the workplace for promoting safety, productivity, and satisfaction. 
A)  Employers tend to rank listening skills as one of the most important factors in effective management. 
B)  A survey of family interaction showed that listening was the most important communication skill. 
C)  Listening has little to no effect on our physical health beyond avoiding sounds that may induce hearing loss. 
D)  Listening skills are important in the workplace for promoting safety, productivity, and satisfaction.

Question 8

What is information overload? Where does it come from and how can it be avoided?

Accepted Answer

Information overload refers to the overw

Question 9

Regarding probability, which of the following statements is true?

Accepted Answer

A)  A statement is certain if its likelihood of being true is at least 95%. 
B)  To be possible, a statement has to have greater than a 50% chance of being true. 
C)  A statement is possible if there is even the slightest chance, however small, that it might be true. 
D)  No statement has a 0% chance of being true. 
A)  A statement is certain if its likelihood of being true is at least 95%. 
B)  To be possible, a statement has to have greater than a 50% chance of being true. 
C)  A statement is possible if there is even the slightest chance, however small, that it might be true. 
D)  No statement has a 0% chance of being true.

Question 10

The vividness effect is the tendency of dramatic, shocking events to distort our perceptions of reality.

Accepted Answer

A) True 
 B)False

Question 11

Research indicates that most people spend more time talking than listening.

Accepted Answer

A) True 
 B)False

Question 12

Pick three of the six elements of Brownell's model. Define and give examples of each.

Accepted Answer

Brownell's model is a framework for unde

Question 13

Which type of listener engages messages for the intellectual challenges; in other words, he or she likes to identify inconsistencies and logical errors while others speak?

Accepted Answer

A)  critical listener 
B)  relational listener 
C)  task-oriented listener 
D)  analytical listener 
A)  critical listener 
B)  relational listener 
C)  task-oriented listener 
D)  analytical listener

Question 14

Part of effective listening is responding appropriately to what you hear.

Accepted Answer

A) True 
 B)False

Question 15

Which kind of listener (relational, task-oriented, critical, or analytical) are you? In your answer, explain what your listening style means and give examples from your own life that illustrate how that style fits you best. If you feel you are a blend of two styles, illustrate how.

Accepted Answer

I would say that I am a blend of both re

Question 16

Which type of listening response includes the use of head nods, facial expressions, and short utterances such as "uh-huh" that signal your interest to the speaker?

Accepted Answer

A)  pseudolistening 
B)  engaging 
C)  supporting 
D)  backchanneling 
A)  pseudolistening 
B)  engaging 
C)  supporting 
D)  backchanneling

Question 17

Advertising campaigns often make exaggerated or untrue claims and hope that at least some consumers will believe them. Think of an advertisement you have seen or heard lately that makes claims that are likely exaggerated or simply untrue. Describe the advertisement and highlight the suspect claim(s). Next, using at least three of the ideas presented in the text and/or class, discuss techniques of better listening that would keep the average consumer from falling for this advertisement. Make sure to explain how the advertisement takes advantage of these techniques.

Accepted Answer

One advertisement that comes to mind is

Question 18

A(n) ________ device is a memory aid that helps people recall important information.

Accepted Answer

A)  enhancement 
B)  mnemonic 
C)  recall 
D)  alliteration 
A)  enhancement 
B)  mnemonic 
C)  recall 
D)  alliteration

Question 19

Which of the following statements about credibility is false?

Accepted Answer

A)  Credibility is a measure of how reliable and trustworthy someone is. 
B)  When it comes to credibility, experience and expertise are the same thing. 
C)  Biases can affect a speaker's credibility. 
D)  Sometimes research is necessary to determine someone's credibility. 
A)  Credibility is a measure of how reliable and trustworthy someone is. 
B)  When it comes to credibility, experience and expertise are the same thing. 
C)  Biases can affect a speaker's credibility. 
D)  Sometimes research is necessary to determine someone's credibility.

Question 20

What is the active process of making meaning out of another person's spoken message?

Accepted Answer

A)  hearing 
B)  acknowledging 
C)  understanding 
D)  listening 
A)  hearing 
B)  acknowledging 
C)  understanding 
D)  listening

Research shows that most interruptions are competitive.

Imagine that a close friend of yours just found out that his or her mother has died. How would you respond empathically to your friend's needs? Specifically, what communication behaviors would you try to incorporate into your actions with this person? What communication behaviors would you avoid?

On average, we are able to remember about ________ of what we hear.

Empathic listening means feeling sorry for someone else.

According to your text, which of the following statements correctly represents the two parts of interpretation?

Which of the following statements about the importance of listening is NOT true?

What is information overload? Where does it come from and how can it be avoided?

Regarding probability, which of the following statements is true?

The vividness effect is the tendency of dramatic, shocking events to distort our perceptions of reality.

Research indicates that most people spend more time talking than listening.

Pick three of the six elements of Brownell's model. Define and give examples of each.

Which type of listener engages messages for the intellectual challenges; in other words, he or she likes to identify inconsistencies and logical errors while others speak?

Part of effective listening is responding appropriately to what you hear.

Which kind of listener (relational, task-oriented, critical, or analytical) are you? In your answer, explain what your listening style means and give examples from your own life that illustrate how that style fits you best. If you feel you are a blend of two styles, illustrate how.

Which type of listening response includes the use of head nods, facial expressions, and short utterances such as "uh-huh" that signal your interest to the speaker?

A(n) ________ device is a memory aid that helps people recall important information.

Which of the following statements about credibility is false?

What is the active process of making meaning out of another person's spoken message?

About Communication

Culture and Gender

Communication and the Self

Interpersonal Perception

Language

Nonverbal Communication

Emotion

Forming and Maintaining Personal Relationships

Interpersonal Communication in Close Relationships

Interpersonal Conflict

Deceptive Communication

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Exam 7: Listening

Research shows that most interruptions are competitive.

Imagine that a close friend of yours just found out that his or her mother has died. How would you respond empathically to your friend's needs? Specifically, what communication behaviors would you try to incorporate into your actions with this person? What communication behaviors would you avoid?

On average, we are able to remember about ________ of what we hear.

Empathic listening means feeling sorry for someone else.

According to your text, which of the following statements correctly represents the two parts of interpretation?

Which of the following statements about the importance of listening is NOT true?

What is information overload? Where does it come from and how can it be avoided?

Regarding probability, which of the following statements is true?

The vividness effect is the tendency of dramatic, shocking events to distort our perceptions of reality.

Research indicates that most people spend more time talking than listening.

Pick three of the six elements of Brownell's model. Define and give examples of each.

Which type of listener engages messages for the intellectual challenges; in other words, he or she likes to identify inconsistencies and logical errors while others speak?

Part of effective listening is responding appropriately to what you hear.

Which kind of listener (relational, task-oriented, critical, or analytical) are you? In your answer, explain what your listening style means and give examples from your own life that illustrate how that style fits you best. If you feel you are a blend of two styles, illustrate how.

Which type of listening response includes the use of head nods, facial expressions, and short utterances such as "uh-huh" that signal your interest to the speaker?

A(n) ________ device is a memory aid that helps people recall important information.

Which of the following statements about credibility is false?

What is the active process of making meaning out of another person's spoken message?

About Communication

Culture and Gender

Communication and the Self

Interpersonal Perception

Language

Nonverbal Communication

Emotion

Forming and Maintaining Personal Relationships

Interpersonal Communication in Close Relationships

Interpersonal Conflict

Deceptive Communication

Filters