Exam 5: Problem Solving

Describe the key steps in the PADIL framework for solving problems.

Confidence estimates, trial-and-error calibration, and healthy skepticism are tactics used to overcome judgment biases.

A productive failure is one that is regarded as an opportunity to learn.

Morgan is discussing a project rollout with his major suppliers as he begins the "________" PADIL stage.

In which step of PADIL are alternatives tables and weighted rankings used?

The essence of the ________ is that people tend to overattribute behavior to external rather than internal causes.

Perfect decision making is a boundedly rational process.

Where does an after action review (AAR)fit into the PADIL approach?

Joe has been dating Betty for about five years. Joe admits that he's not happy (and really has never been happy), and that things are not currently going well. However, Joe insists he is going to marry Betty because he has a lot invested in the relationship. In fact, he just bought Betty an expensive engagement ring. This is an example of

At a recent management department meeting, faculty were given five Sticky Notes to write down their responses to the question, "What are the possible causes of so many student cuts in class?" After all of the Sticky Notes were posted, the chairperson said, "These ten seem to deal with the attendance policy, these five talk about how hard it is to walk from one class to the next in the time allotted between classes, and these ten all say that tests don't cover lecture material." The management department was

The Gambler's fallacy is linked to which judgment error?

Which of the below leads managers to engage in satisficing?

With most problems, potential causes and solutions are limited.

One of the problems with organizational problem solving is that symptoms are more visible than their underlying structure.

A CEO heading a major two-year corporate restructuring asked a stakeholder group questions such as, "Did you feel included in the process?" and "Were your voices heard throughout the two years?" These questions occur in the "________" step of the PADIL approach.

There is a human tendency to collect evidence that supports rather than disproves our intuition.

The question "How will this change affect other things?" is critical to being effective in problem solving. In the problem-framing PADIL step, this refers to a

During an interview, Harry was asked: "Which of the following causes more deaths per year in the United States, suicide or homicide?" He answered homicide even though suicides lead to more deaths by a ratio of 2:1. What is this kind of bias called? Are there any uses of this kind of bias?

Risk can present itself in terms of dread, whereby people assume consequences truly are unknown.

Describe two tools available for understanding the scope of a problem.