Exam 3: Understanding Buyers
Exam 1: Overview of Personal Selling62 Questions
Exam 2: Building Trust and Sales Ethics60 Questions
Exam 3: Understanding Buyers71 Questions
Exam 4: Communication Skills56 Questions
Exam 5: Strategic Prospecting and Preparing for Sales Dialogue50 Questions
Exam 6: Planning Sales Dialogues and Presentations50 Questions
Exam 7: Sales Dialogue: Creating and Communication Value52 Questions
Exam 8: Addressing Concerns and Earning Commitment53 Questions
Exam 9: Expanding Customer Relationships58 Questions
Exam 10: Adding Value: Self-Leadership and Teamwork73 Questions
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Allen and Spade,a firearms manufacturer,has received a new order for customized hand guns.The company understands that the production of this order will require a new set of machinery.With the help of its engineers,the company has figured out the specifications of the machinery required.Now,the company should begin:
(Multiple Choice)
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Increased interdependence and desire to reduce risk of the unknown has led to an emphasis on developing short-term buyer-seller relationships.
(True/False)
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In the context of the buying process,a _________ refers to the perceived difference between a buyer's desired and actual state of being.
(Short Answer)
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Knowledge needs represent the desire for personal development,information,and knowledge to increase thought and understanding as to how and why things happen.
(True/False)
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In the context of purchasing decisions,a(n)_________ requires an extensive information search.
(Short Answer)
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_________ is a postpurchase evaluation process buyers use that evaluates a product purchase using functional and psychological attributes.
(Short Answer)
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Due to the increased interdependence between buyers and sellers and the mutual desire to reduce risk of the unknown:
(Multiple Choice)
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In buying teams,users often serve as initiators and influencers.
(True/False)
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Jason was all set to go home after his day of work.As soon as he stepped out of the office building,it started to rain.Jason wished he had an umbrella,as he walks to and from work,and now he cannot get home without getting drenched in rain.Jason's need of an umbrella is a _____.
(Multiple Choice)
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One of the distinguishing characteristics of business markets is that there is a smaller number of larger buyers that account for most of the purchases.This distinguishing characteristic is called _________.
(Short Answer)
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In the context of types of buyers,which of the following statements is true?
(Multiple Choice)
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In the context of buying teams,which of the following is a role of gatekeepers?
(Multiple Choice)
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In order to be successful in the business market,where buyers are trained to identify suppliers as part of their jobs,salespeople:
(Multiple Choice)
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In response to the increasing demand for electronic gadgets with advanced capabilities,Ziff Corp.,an electronic gadget manufacturer,has increased its inventories and plant capacity in order to meet the demand.This increase in inventories and plant capacity due to an increase in demand for electronic gadgets can be best explained by _____.
(Multiple Choice)
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In the context of the context of types of business markets,which of the following statements is true?
(Multiple Choice)
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In the context of purchasing decisions,the newness of a problem or need is lowest in _________.
(Short Answer)
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The most common categorization of buyers splits them into which of the following two groups?
(Multiple Choice)
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Conformance to specifications is an example of a psychological attribute.
(True/False)
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Which of the following strategies leads to an effective sales presentation?
(Multiple Choice)
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