Question 1

A ________________ base is a searchable database containing descriptions of problems and errors along with known solutions, if any.

Accepted Answer

knowledge

Question 2

What is the solving by example method of troubleshooting?

Accepted Answer

Solving by example is the process of comparing something that doesn't work with something that does, and then making modifications to the nonfunctioning item until it performs like the functioning one.

Question 3

The tracert command would be best suited for which of the following tasks?

Accepted Answer

A)  testing layer 3 connectivity with a locally connected host 
B)  testing DNS settings 
C)  locating bottlenecks in an internetwork 
D)  determining network bandwidth 
A)  testing layer 3 connectivity with a locally connected host 
B)  testing DNS settings 
C)  locating bottlenecks in an internetwork 
D)  determining network bandwidth C

Question 4

Match each item with a statement below.
a.bare metal restore backup
b.change management
c.daily backup
d.incremental backup
e.escalation
f.hot site
g.maintenance window
h.TDR
i.tone generator
j.rollback plan
-instructions on how to undo an upgrade if problems occur

Accepted Answer

The answer of Match each item with a statement below.
a.bare...

Question 5

In the first step of the troubleshooting process, how should you determine the scope of a problem?

Accepted Answer

You should establish who is affected by

Question 6

What kind of software would you use to view and troubleshoot protocol-specific problems such as TCP retries caused by missed acknowledgments, or duplicate acknowledgments?

Accepted Answer

A)  protocol analyzer 
B)  management information base 
C)  software agents 
D)  Simple Network Management Protocol 
A)  protocol analyzer 
B)  management information base 
C)  software agents 
D)  Simple Network Management Protocol

Question 7

What should be done prior to installing upgrades in a live production environment?

Accepted Answer

Administrators should test upgrades prio

Question 8

The tracert command is used to determine the path between two devices.

Accepted Answer

A) True 
 B)False

Question 9

Match each item with a statement below.
a.bare metal restore backup
b.change management
c.daily backup
d.incremental backup
e.escalation
f.hot site
g.maintenance window
h.TDR
i.tone generator
j.rollback plan
-doesn't mark files as backed up

Accepted Answer

The answer of Match each item with a statement below.
a.bare...

Question 10

Your current backup schedule involves incremental backups of all data Monday through Saturday, with a full backup on Sunday. Last Saturday, one of your storage drives failed prior to running the daily backup. What must be done to recover the data on the failed drive?

Accepted Answer

A)  The last full backup must be restored first, followed by the last incremental backup prior to the drive failure. 
B)  Only the last incremental backup needs to be restored. 
C)  The incremental backups must be restored in sequential order, but the full backup is not necessary. 
D)  The full backup must be restored first, followed by all incremental backups in sequential order leading up to the day of failure. 
A)  The last full backup must be restored first, followed by the last incremental backup prior to the drive failure. 
B)  Only the last incremental backup needs to be restored. 
C)  The incremental backups must be restored in sequential order, but the full backup is not necessary. 
D)  The full backup must be restored first, followed by all incremental backups in sequential order leading up to the day of failure.

Question 11

A single ping message with a long response time is a definite indication of a problem.

Accepted Answer

A) True 
 B)False

Question 12

A junior network administrator tells you that he can ping a DNS server successfully using its IP address, but he has not tested domain name lookups. What utility on the command line would you suggest your colleague use next?

Accepted Answer

A)  ipconfig 
B)  nbtstat 
C)  traceroute 
D)  nslookup 
A)  ipconfig 
B)  nbtstat 
C)  traceroute 
D)  nslookup

Question 13

Match each item with a statement below.
a.bare metal restore backup
b.change management
c.daily backup
d.incremental backup
e.escalation
f.hot site
g.maintenance window
h.TDR
i.tone generator
j.rollback plan
-issues an electrical signal on a wire, and a probe detects the signal

Accepted Answer

The answer of Match each item with a statement below.
a.bare...

Question 14

Match each item with a statement below.
a.bare metal restore backup
b.change management
c.daily backup
d.incremental backup
e.escalation
f.hot site
g.maintenance window
h.TDR
i.tone generator
j.rollback plan
-documenting and managing network changes, including IP addressing and moving devices

Accepted Answer

The answer of Match each item with a statement below.
a.bare...

Question 15

Match each item with a statement below.
a.bare metal restore backup
b.change management
c.daily backup
d.incremental backup
e.escalation
f.hot site
g.maintenance window
h.TDR
i.tone generator
j.rollback plan
-a backup designed to allow restoring the system disk directly from backup media without having to install the OS and backup software first

Accepted Answer

The answer of Match each item with a statement below.
a.bare...

Question 16

Which of the following consists of the policies, procedures, and resources required to ensure that a business can continue to function after a major catastrophe that renders the site unable to operate?

Accepted Answer

A)  business continuity 
B)  disaster relief 
C)  enterprise backup 
D)  data recovery policy 
A)  business continuity 
B)  disaster relief 
C)  enterprise backup 
D)  data recovery policy

Question 17

Whether your problem and proposed solution affects an entire network or just a few users, you must devise a ___________________ plan so that you can return things to their original state if the solution doesn't work.

Accepted Answer

The answer of Whether your problem and proposed solution affects...

Question 18

If a Registry file or boot file becomes corrupted, which type of backup is usually all that's required to get the system running again?

Accepted Answer

A)  differential 
B)  daily 
C)  system state 
D)  incremental 
A)  differential 
B)  daily 
C)  system state 
D)  incremental

Question 19

Describe the replacement method of troubleshooting and when it can be used.

Accepted Answer

The replacement method of problem solvin

Question 20

Which of the following is NOT a good practice for performing upgrades?

Accepted Answer

A)  Wait three months before upgrading a new release. 
B)  Test upgrades on an isolated network. 
C)  Do an upgrade notification reminder for users. 
D)  Perform research on potential upgrading issues. 
A)  Wait three months before upgrading a new release. 
B)  Test upgrades on an isolated network. 
C)  Do an upgrade notification reminder for users. 
D)  Perform research on potential upgrading issues.

A ________________ base is a searchable database containing descriptions of problems and errors along with known solutions, if any.

What is the solving by example method of troubleshooting?

The tracert command would be best suited for which of the following tasks?

Match each item with a statement below. a.bare metal restore backup b.change management c.daily backup d.incremental backup e.escalation f.hot site g.maintenance window h.TDR i.tone generator j.rollback plan -instructions on how to undo an upgrade if problems occur

In the first step of the troubleshooting process, how should you determine the scope of a problem?

What kind of software would you use to view and troubleshoot protocol-specific problems such as TCP retries caused by missed acknowledgments, or duplicate acknowledgments?

What should be done prior to installing upgrades in a live production environment?

The tracert command is used to determine the path between two devices.

Match each item with a statement below. a.bare metal restore backup b.change management c.daily backup d.incremental backup e.escalation f.hot site g.maintenance window h.TDR i.tone generator j.rollback plan -doesn't mark files as backed up

Your current backup schedule involves incremental backups of all data Monday through Saturday, with a full backup on Sunday. Last Saturday, one of your storage drives failed prior to running the daily backup. What must be done to recover the data on the failed drive?

A single ping message with a long response time is a definite indication of a problem.

A junior network administrator tells you that he can ping a DNS server successfully using its IP address, but he has not tested domain name lookups. What utility on the command line would you suggest your colleague use next?

Match each item with a statement below. a.bare metal restore backup b.change management c.daily backup d.incremental backup e.escalation f.hot site g.maintenance window h.TDR i.tone generator j.rollback plan -issues an electrical signal on a wire, and a probe detects the signal

Match each item with a statement below. a.bare metal restore backup b.change management c.daily backup d.incremental backup e.escalation f.hot site g.maintenance window h.TDR i.tone generator j.rollback plan -documenting and managing network changes, including IP addressing and moving devices

Which of the following consists of the policies, procedures, and resources required to ensure that a business can continue to function after a major catastrophe that renders the site unable to operate?

Whether your problem and proposed solution affects an entire network or just a few users, you must devise a ___________________ plan so that you can return things to their original state if the solution doesn't work.

If a Registry file or boot file becomes corrupted, which type of backup is usually all that's required to get the system running again?

Describe the replacement method of troubleshooting and when it can be used.

Which of the following is NOT a good practice for performing upgrades?

Introduction to Computer Networks

Network Hardware Essentials

Network Topologies and Techapter: Nologies

Network Media

Network Protocols

Ip Addressing

Network Reference Models and Standards

Network Hardware in Depth

Introduction to Network Security

Wide Area Networking and Cloud Computing

Network Operating System Fundamentals

Network Management and Administration

The Internet of Things

Filters

Exam 14: Troubleshooting and Support

A ________________ base is a searchable database containing descriptions of problems and errors along with known solutions, if any.

What is the solving by example method of troubleshooting?

The tracert command would be best suited for which of the following tasks?

Match each item with a statement below. a.bare metal restore backup b.change management c.daily backup d.incremental backup e.escalation f.hot site g.maintenance window h.TDR i.tone generator j.rollback plan -instructions on how to undo an upgrade if problems occur

In the first step of the troubleshooting process, how should you determine the scope of a problem?

What kind of software would you use to view and troubleshoot protocol-specific problems such as TCP retries caused by missed acknowledgments, or duplicate acknowledgments?

What should be done prior to installing upgrades in a live production environment?

The tracert command is used to determine the path between two devices.

Match each item with a statement below. a.bare metal restore backup b.change management c.daily backup d.incremental backup e.escalation f.hot site g.maintenance window h.TDR i.tone generator j.rollback plan -doesn't mark files as backed up

Your current backup schedule involves incremental backups of all data Monday through Saturday, with a full backup on Sunday. Last Saturday, one of your storage drives failed prior to running the daily backup. What must be done to recover the data on the failed drive?

A single ping message with a long response time is a definite indication of a problem.

A junior network administrator tells you that he can ping a DNS server successfully using its IP address, but he has not tested domain name lookups. What utility on the command line would you suggest your colleague use next?

Match each item with a statement below. a.bare metal restore backup b.change management c.daily backup d.incremental backup e.escalation f.hot site g.maintenance window h.TDR i.tone generator j.rollback plan -issues an electrical signal on a wire, and a probe detects the signal

Match each item with a statement below. a.bare metal restore backup b.change management c.daily backup d.incremental backup e.escalation f.hot site g.maintenance window h.TDR i.tone generator j.rollback plan -documenting and managing network changes, including IP addressing and moving devices

Which of the following consists of the policies, procedures, and resources required to ensure that a business can continue to function after a major catastrophe that renders the site unable to operate?

Whether your problem and proposed solution affects an entire network or just a few users, you must devise a ___________________ plan so that you can return things to their original state if the solution doesn't work.

If a Registry file or boot file becomes corrupted, which type of backup is usually all that's required to get the system running again?

Describe the replacement method of troubleshooting and when it can be used.

Which of the following is NOT a good practice for performing upgrades?

Introduction to Computer Networks

Network Hardware Essentials

Network Topologies and Techapter: Nologies

Network Media

Network Protocols

Ip Addressing

Network Reference Models and Standards

Network Hardware in Depth

Introduction to Network Security

Wide Area Networking and Cloud Computing

Network Operating System Fundamentals

Network Management and Administration

The Internet of Things

Filters